Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... もっと見る
所在地
所在地を変更Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
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It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... もっと見る
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The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... もっと見る
企業が回答しました
I had ordered through Fat Face online and chose a store pick up (Rugby). The package arrived much sooner than expected which is quite a novelty amongst shops now! As I was buying further clothing in t... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, 英国
- 01788 576602
4.7
優良
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rugby - Great Experience
Popped in on Saturday evening and was served by Hannah. After a long day it was nice to be greeting by a friendly smile and chat. Great service.
2022年9月3日
自発的なレビュー
FatFace - RUGBY からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Ordered online and delivered swiftly
Ordered online and delivered swiftly, very pleased with my purchase. Beautiful quality and have had lots of compliments.
2022年8月26日
FatFace - RUGBY からの回答
Hi Donna, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - RUGBY からの回答
Hi Clare, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - RUGBY からの回答
Hi John
Thank you for taking the time to leave a review. I am so pleased to read that all issues were dealt with promptly and that you were happy with the service that you received.
Best Wishes DW
Great shopping experience in The Rugby…
Great shopping experience in The Rugby store, really helpful staff who went above and beyond to help me find a particular dress
2022年7月18日
自発的なレビュー
FatFace - RUGBY からの回答
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Rugby store.
Enjoy the rest of your day and stay safe. JB
Excellent customer service and a lovely…
Excellent customer service and a lovely colleague instore, he was very apologetic about a faulty product that was delivered but I received a speedy refund and a lovely chat about said colleagues visit to the cricket, if you read this I hope you had a lovely time.
2022年6月13日
FatFace - RUGBY からの回答
Good afternoon Sandra,
I am so happy to read what a positive experience you had in the Rugby store. I will be sure to pass this on to the wonderful team.
Enjoy the rest of your day - DW
Limited return options when using Paypal for online purchase.
I like to use Paypal when paying online - I no longer feel I can do this with FatFace as it limits your return options, you cannot return via instore method anymore. As a result, the whole process takes longer for your refund when you are limited to postal returns. I understand that this is to do with the fact that Paypal now has a Pay over 3 months option - which I hasten to add, I do not use. I find this a backward step and inconvenient. Hence the four star review.
2022年5月30日
FatFace - RUGBY からの回答
Good Morning Nicola
Thank you for your review.
I am so sorry to hear of your recent experience when using PayPal payment method. Please be assured that I have passed your feedback onto the appropriate department for future consideration.
Have a lovely day.
EP
Normal high quality polo shirts that I have always expected from FatFace
Excellent mail order service with good communications and on time delivery.
2022年5月14日
FatFace - RUGBY からの回答
Hello Brian,
Thank you for your 5* review, I am so glad to hear that you were happy with the service you have received.
Have a great day! JB
Excellent products at great SALE prices!
2022年5月13日
FatFace - RUGBY からの回答
Good morning, Jen
Thank you for leaving us this review, it's great reading such positive comments.
Have a great day! JB
FatFace - RUGBY からの回答
Hello Annette
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Rugby store. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Very good customer service & valued…
Very good customer service & valued option on
Fitting & style,
Had to return a sale item , no problem
Had an alternative in store,
Met thanks team Fat Face
2022年5月8日
FatFace - RUGBY からの回答
Hi there, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Always great friendly service with…Love my Fat Face
Always great friendly service with clothing that is always amazing quality and good fit. Shop immaculate.
2022年5月5日
FatFace - RUGBY からの回答
Hi Charlie,
Thank you for your 5* review. I am pleased to hear that you love the quality of our products and the service you have received. Many thanks-AB.
Excellent quality items
2022年5月3日
FatFace - RUGBY からの回答
Hi Michelle Thank you for your review. I am so pleased to hear you are happy with your recent order. This is great news. Take care, LE
I absolutely love FatFace clothes
I absolutely love FatFace clothes - bought otter waterlily shorts for my daughter, giraffe shorts for my daughter in law. Two pairs of Skye skinny trousers in soft navy and soft gray. All perfect.
One jumper a little long - returmed easily at the local store to a really pleasant assistant. I cannot recommend their clothes and customer service enough.
2022年5月2日
FatFace - RUGBY からの回答
Good afternoon, thank you for your 5* review. I am so pleased to hear such positive feedback about the items you ordered and how easy the returns process was for you. Have a lovey day! Take care, EG
Rugby shop a must to visit……
Absolutely love it so many gorgeous clothes and quiet often has different offers when I visit. Always have a pleasant experience shopping. Helpful and friendly staff. Great store.
2022年4月27日
FatFace - RUGBY からの回答
Hi Diane, thank you for your review on the Rugby Store - this is so wonderful to hear! This will be passed on to the team. Take care, LE
A pleasant shopping experience..
Today I purchased a sweatshirt in the sale at FF, Elliots Fiels DShoppping Park, Lutterworth. The manager (Daniel) was very personable, and we discussed sport, tennnis, squash etc. A pleasant shopping experience allround. Many thanks.
2022年3月9日
自発的なレビュー
FatFace - RUGBY からの回答
Hi Kerin,
Thank you for your 5* review. We're happy to hear that you love your new purchase. Many thanks-AB.
Excellent as always
2022年3月4日
FatFace - RUGBY からの回答
Hi Karen
Thank you for reviewing us as 5 stars. We appreciate you shopping with us again. MJ
Very helpful staff
2022年2月7日
FatFace - RUGBY からの回答
Hiya, Thank you so much for leaving us a 5 star review regarding the service you received. LM
Great service
Great service. Abigail gave clear guidance, having explored my needs in a top. She also suggested a colour she thought would suit me - it did! Georgia processed my items and she was professional, friendly and discussed future fashion options. Also my items were folded beautifully- not just shoved in an
Bag which seems to be the norm in other shops! The Store was very clean and tidy too. Lovely experience. Thank you.
2022年2月5日
自発的なレビュー
FatFace - RUGBY からの回答
Hello Tracey, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore especially Abigail and Georgia. Our feedback will passed on to them and thank you for being a loyal customer of ours! Have a great day! Take care, LM
Always polite and efficient
2022年2月3日
FatFace - RUGBY からの回答
Good Afternoon
Thank you for your 5* review and for taking the time to pass on feedback regarding the Rugby store. Please be assured that I will pass this onto the crew members involved.
I hope you have a lovely weekend.
- EP
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