I bought some trousers online and collected from your shop in Sidmouth. They didn’t fit so I took them back and exchanged them for a different size. The customer service in the shop was excellent. How... もっと見る
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After visiting Sidmouth FatFace for the first time I was really pleased with how open and clean the shop appeared and the lay out everything was so easy to shop. The girl who served me was called Bet... もっと見る
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Sidmouth store is a high street gem! Wonderfully friendly staff who know their stuff and know how to make you feel special and safe! Jennie guided me to the right sizes, to great colour combinations,... もっと見る
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Visited Fatface Sidmouth and Vicky was most helpful supporting myself and my husband to navigate the longer length summer chino shorts my husband prefers. Vicky was also able to point out the sele... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
4/5 Fore Street, EX108AJ, Sidmouth, Devon, 英国
- 01395 578662
4.8
優良
151件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing service at Fatface Sidmouth…
Amazing service at Fatface Sidmouth today. Very friendly staff and extremely helpful. Went the extra mile. Served by Jennie, she was delightful
2025年3月15日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Customer Service at its best...
Looked through door and saw lovely coloured TShirt - went in to try it on and welcomed by Jennie who also helped me find the right size, showed me how to wear the top to advantage and made the whole experience a total delight. I will DEFINITELY be going back to this shop and will hope to find Jennie there..Customer Service at its very best thank you.
2025年3月15日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Fat face Sidmouth
Had a browse around Fatface in Sidmouth.
We had excellent service from Helen who was friendly and very helpful.
2025年3月12日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Just to say a big thank you to Erin who…
Just to say a big thank you to Erin who served me in Sidmouth on Saturday excellent customer service. We were made most welcome by Erin and the other lady in store, that was even before I was looking to purchase anything.
2025年3月8日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Good afternoon,
Thank you for your review.
I am so pleased to hear that you had a great experience in our Sidmouth store, this is wonderful to hear and I will be sure to pass your review onto our team.
We look forward to welcoming you back soon!
Take care, CT
Great service from Jennie in the…
Great service from Jennie in the Sidmouth store. Very helpful and a delight to chat with.
2025年3月9日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Mixed feelings with Sidmouth fatface
After visiting Sidmouth FatFace for the first time I was really pleased with how open and clean the shop appeared and the lay out everything was so easy to shop. The girl who served me was called Beth very nice and chatty made me feel so welcome and she was so helpful ordering me a dress that wasn’t in stock in my size, however in the men’s section of the shop was an older colleague with white hair who was extremely unhelpful and rude when I asked her a question about sizing of men’s jeans for my husband. She walked off to another member and staff to ask them and turned back and shouted the reply, I was shocked that she didn’t even take the time to walk back over and speak in a manner you would expect for good customer service.
Thank you Beth, I will be back when I next visit Devon. :) Fat Face Sidmouth for reference I don’t think it would be a bad idea if all team members where to have the same level of customer service training.
2025年2月28日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Good morning Em
Thank you for taking the time to leave your review after you visited our Sidmouth store. I am so pleased to hear that you had a positive visit to our store, but we note your comments regarding improvement needed in certain areas. This will be looked at internally, and we thank you for letting us know.
Take care, LE
Lottie at the Sidmouth Fatface
Lottie at the Sidmouth Fatface was helpful and very pleasant. She went out of her way to help me find what I was looking for. It is a pleasure to be dealt with in such a professional and delightful way.
2025年2月28日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Sidmouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Super kind and helpful staff
Beth and Cheryl served me today and were so helpful, attentive and kind. They went above and beyond to help me, and were friendly and just lovely to engage with. Thank you both :)
2025年2月26日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hey Kate,
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Sidmouth store - this is great to hear.
Take care, CT
FatFace - SIDMOUTH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Thanks Jennie at Sidmouth FF
The Sidmouth branch always has the most warm welcoming and vibe with staff always ready to help and offering a smile.
Jennie was so helpful today, nothing was a bother & she was bright and cheerful. Thanks Jennie!
2025年2月16日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Did a click and collect from my local…
Did a click and collect from my local fat face. Simple and easy to do online. Great friendly staff.
2024年12月17日
FatFace - SIDMOUTH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered item online with confirmed next…
Ordered item online with confirmed next day delivery. Took approx a week for items to arrive in store. NOT HAPPY.
2024年11月5日
FatFace - SIDMOUTH からの回答
Hello Barbara
Thank you for taking the time to leave your review
I am sorry to hear that your order was delayed in arriving to your chosen store - I can understand this is disappointing.
I will be sure to pass your comments and feedback to the relevant departments.
Thank you, LE
Orders delivered into store
Split deliveries into store, so had to make 2 trips into store to pick up orders. One delivered late.
2024年10月27日
FatFace - SIDMOUTH からの回答
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good website and delivery options
Good website and delivery options. Delivered to the Sidmouth store where the stag were very friendly and helpful. Thank you!
2024年10月3日
FatFace - SIDMOUTH からの回答
Hello Theresa
Thank you for taking the time to leave your review. I am so pleased to her that you had a positive Click and Collect experience, and you were able to visit our lovely Sidmouth store!
Take care, LE
FatFace - SIDMOUTH からの回答
Hello Martyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always so easy to order online and…
Always so easy to order online and collect items at local shop in Sidmouth. Always kept well informed by email.
2024年8月14日
FatFace - SIDMOUTH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Convenient and easy having free delivery to local store
Easy to order online with the option of picking up from my local store free of charge.
2024年8月3日
FatFace - SIDMOUTH からの回答
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great customer service
Great customer service. Cheryl in the Sidmouth branch went out of her way to assist. A great range of good quality clothes and always my go-to.
2024年7月19日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hello Stefanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another faultless shopping experience…
Another faultless shopping experience at FatFace Sidmouth. Came in for a pair of shorts but left with four courtesy of Jacquie who kept delving into the stock room to make sure I got the right size/colour. As a bloke, I don't do shopping so it's great when the assistants do it for you!
PS, the clothes are great too, quality products and they fit normal sized people!
2024年7月17日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Excellent and so helpful.
I went in to the store today for a pair of shorts which wasn’t suitable, And then asked for some dark wash jeans and Vicky the manager was absolutely excellent and so helpful, She got me a pair of Elise Wide Leg Jeans which I perhaps might not of tried if she hadn’t got them for me, They fitted me perfectly so I brought them, Thank you Vicky,
2024年7月17日
自発的なレビュー
FatFace - SIDMOUTH からの回答
Hello there Marilyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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