Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... もっと見る
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レビュアーのコメントを見てみましょう
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... もっと見る
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First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... もっと見る
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My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, 英国
- 01213 547786
4.8
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Please don't even think about shutting high street stores
Store colleagues were super helpful - working through which would be the best Christmas pyjamas for my (grown up) kids - and ordering online for delivery to my home for me.
This is service you just don't get online however good the products are.
2023年11月3日
FatFace - SUTTON COLDFIELD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
FatFace - SUTTON COLDFIELD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
lovely skirt
My order arrived quite quickly at the store and was easy to collect. I was really pleased when I tried it on. A lovely skirt and good value as reduced.
2023年10月28日
FatFace - SUTTON COLDFIELD からの回答
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dress
Lovely dress . Fits so well . Postal service excellent . Well done fat face .
2023年10月21日
FatFace - SUTTON COLDFIELD からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Lovely Tops
Lovely Tops. Excellent quality cotton and well made.
It's worth paying a little extra for quality and Fatface
clothing always washes very well.
I was kept well informed of delivery to the store and staff at store were very polite and helpful.
2023年10月13日
FatFace - SUTTON COLDFIELD からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
this company is one of the best clothes…
this company is one of the best clothes retailers on the high street. Shops are always immaculate , well laid out and has easy access to all merchandise. Staff in My 2 local stores are a great reflection on the company . They are always smart pleasant and polite, they dont pester you but they are there if needed.
Gary
2023年10月19日
自発的なレビュー
FatFace - SUTTON COLDFIELD からの回答
Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
After my recent visit to Fatface Sutton…
After my recent visit to Fatface Sutton Coldfield, I was extremely impressed with how attentive Jane was. She was very friendly and knowledgeable about the products in store. I made a large purchase thanks to her! She deserves a promotion! Thank you Jane.
2023年9月15日
自発的なレビュー
FatFace - SUTTON COLDFIELD からの回答
Good afternoon, Dara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sutton Coldfield store.
Take care, JB
Great sales items found online
Great sales items found online, delivered to store within 5 working days. Store pick up great, friendly and helpful staff.
2023年8月29日
FatFace - SUTTON COLDFIELD からの回答
Hello Lauren thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good customer service
My item was delivered to store very quickly and it was free to have this service. Also very good communication throughout.
2023年8月20日
FatFace - SUTTON COLDFIELD からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - SUTTON COLDFIELD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Tristan was very helpful polite and…
Tristan was very helpful polite and professional and went above beyond to ensure my shopping was a complete and pleasant experience, thank you Tristan.
2023年8月24日
自発的なレビュー
FatFace - SUTTON COLDFIELD からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love the styles especially the dresses
2023年8月14日
FatFace - SUTTON COLDFIELD からの回答
Good Morning Mrs Lambert
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Every time I go to this store the staff…
Every time I go to this store the staff is very friendly and support you with the items.
2023年8月8日
FatFace - SUTTON COLDFIELD からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Sales item!
I bought a cross body bag in the FatFace sale for almost half price. This was an excellent saving on a pretty, canvas summer bag which can hold basic essentials.
I had it delivered to store which saved p&p and it arrived for collection in a few days.
I am very happy with my purchase and the sale price.
2023年8月9日
FatFace - SUTTON COLDFIELD からの回答
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Two staff members worked as a team and…
Two staff members worked as a team and they could not have been more helpful. Excellent customer service, thank you.
2023年8月7日
FatFace - SUTTON COLDFIELD からの回答
Thank you so much for your amazing comments. We are super pleased to hear of your positive shopping experience with us! Your feedback will be shared with our wonderful team in store! - RS
Excellent value in the sale.
2023年8月7日
FatFace - SUTTON COLDFIELD からの回答
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Their best sale ever
I wanted a casual shirt for a holiday.
Great choice and I settled on a blue one. Just the shade I needed at the right price.
There was plenty to choose from and a reasonable selection of sizes.
2023年8月7日
FatFace - SUTTON COLDFIELD からの回答
Thank you so much for your review. We are so happy to hear that you found your perfect holiday shirt with us! - RS
Love FatFace
Love FatFace. Gorgeous clothes, boots, bags and accessories. Staff always friendly, stores are clean and nicely laid out.
Why only 4 stars? Simply the prices. Always been a little bit pricey but above plus points made that worth it. But recently I’ve been mortified by the prices. One dress I loved, long, summer, brown print dress, £90. I understand it’s eco and using green eco methods etc but sometimes the prices are just too much. The sales are good and make it more palatable but that’s only issue. Otherwise I love FatFace.
2023年8月15日
自発的なレビュー
FatFace - SUTTON COLDFIELD からの回答
Thank you for your comments! We deeply appreciate your feedback! 🤩
Staff are always polite and helpful...
Staff are always polite and helpful in my local Sutton Coldfield Branch.... Quality clothing at reasonable price... what more can I say
2023年8月6日
FatFace - SUTTON COLDFIELD からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great shop
Great shop. Always looks clean and tidy. Great displays and well set out so you can see everything properly
Staff are always friendly, knowledgeable and helpful it’s always a pleasure to shop here , knowing you’ve got lovely well made clothes and fab customer service
Sale items are easy to browse and are timely. Other clothes shops in this location have ‘sales’ pretty much every week. It makes you think they just sell old stock all the time
2023年7月29日
FatFace - SUTTON COLDFIELD からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
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