Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... もっと見る
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Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... もっと見る
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We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... もっと見る
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Brilliant service, quality goods, value for money. Nothing more to say except I’m very happy with the goods received. Always happy with Fat Face & the variety of goods. My whole family loves the cloth... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, 英国
- 01892 541506
4.6
優良
91件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly and helpful Sales staff…
Very friendly and helpful Sales staff in Tunbridge Wells, great changing rooms and a really good purchase at a great price. Thank you.
2024年1月26日
自発的なレビュー
FatFace - T WELLS 3 からの回答
Hello Suzy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are extremely helpful.
2024年1月3日
FatFace - T WELLS 3 からの回答
Hello Debbie
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Tun Wells Fat Face Store helpful staff
I went to the Tun Wells Fat Face store and was really really helped out by a staff member - Charlie.
I purchased a gift for my gf but i bought the wrong size so i wanted to exchange them. I had lost the receipt and gift receipt. The store did not have size i needed i was helped to find another item, and then as they were running it through on the till i changed my mind and wanted to get something else, which was fine.
I was really helped out and treated really well even though i was being a bit annoying.
2023年12月30日
自発的なレビュー
FatFace - T WELLS 3 からの回答
Hello Jamie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - T WELLS 3 からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy online ordering
Easy online ordering, fast click and collect and friendly, helpful staff in Tunbridge Wells.
2023年11月21日
FatFace - T WELLS 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Prices a bit high but usually worth it.
Prices a bit high but usually worth it. Need to be a bit careful on sizing so always best to try things on before buying. Helpful staff who aren't pushy.
2023年11月20日
FatFace - T WELLS 3 からの回答
Good afternoon, Michael.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Tunbridge Wells store.
Take care, JB
Staff in Tunbridge Wells branch always…
Staff in Tunbridge Wells branch always give excellent customer service - helpful & friendly!
2023年11月7日
FatFace - T WELLS 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always great quality a fast delivery
Always great quality a fast delivery. Staff are very helpful and polite.
2023年10月24日
FatFace - T WELLS 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always a great experience visiting the…
Always a great experience visiting the shop in Tunbridge Wells. The staff are always very helpful and nothing is too much trouble.
The merchandise is well displayed and always looks so appealing. I love the great quality too.
So many lovely things to buy.
2023年10月26日
FatFace - T WELLS 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I would’ve put 5 stars
I would’ve put 5 stars, but I had to pay for postage on some items, unfortunately they don’t group them which is a shame. Customer service great in store and I did get some items delivered as I raided the sale.
2023年10月17日
FatFace - T WELLS 3 からの回答
Hi Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Great customer service - my order went missing in the post but a new item was delivered very quickly and am delighted with my purchase. Thank you Fat Face!
2023年9月29日
FatFace - T WELLS 3 からの回答
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback, and we are so pleased to hear you are happy with your purchase! Take care – LB
Natural fibres, great service
Lots of natural fibres, good selection of colours (not just the 'trendy' stuff that doesn't suit everyone). Fast delivery and easy returns of online orders. Very friendly and helpful staff in high street shops.
2023年9月8日
FatFace - T WELLS 3 からの回答
Thank you for your review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
Great quality clothing
Great quality clothing. Did click and collect east peasy. Lovely staff at Tunbridge Wells.
2023年9月10日
FatFace - T WELLS 3 からの回答
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. It's great to receive such lovely feedback about our store crew, too. We hope you love your new items! Take care – LB
Good Customer service.
We bought one men's shirt online, a large, half price in the sale, which was great.
The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug.
We took these to our local store, in Tunbridge Wells, and were served cheerfully and given an instant refund, no problem at all.
Good Customer service.
2023年9月6日
FatFace - T WELLS 3 からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Good service.
2023年8月23日
FatFace - T WELLS 3 からの回答
Hi Lee, thank you for taking the time to leave a review. We're glad to hear that you had good service with your click and collect order, and hope you like your new cap and shorts! Do let us know how we can improve to get 5 stars from you next time :) CD
Satisfied customer
Ordered 2 sweatshirts to be delivered at my local shop so I could choose between them, ended up buying both!
2023年8月16日
FatFace - T WELLS 3 からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Exceptional quality. Fast delivery.
Hear quality products. delivered very quickly. Had to return some items in the local store, and the shop assistant was super friendly and helpful.
Definitely recommend!
2023年8月17日
FatFace - T WELLS 3 からの回答
Good Afternoon Viktoriya,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I love to hear that you love the items you have received and they got to you quickly!
Have a great day! - JW
Never disappointed
FatFace has products I really like. The quality of the material, and fit are always perfect. My local store is welcoming with friendly staff.
2023年8月12日
FatFace - T WELLS 3 からの回答
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. - RS
The staff are really helpful
The staff are really helpful. But the clothes are often boxy and shapeless with unflattering necklines, making my size 10/12 frame look really fat like an over patterned unit.
But the staff are great. Can't fault them.
2023年8月12日
FatFace - T WELLS 3 からの回答
Oh dear, we are sorry to hear this. We really appreciate your feedback and we'll certainly send your information over to the appropriate team for future consideration! - RS
Great clothes! Great store!
What to say? I love the clothes - 2 cardies and some chinos! Great store, lovely changing rooms and helpful, friendly staff on hand. Makes a refreshing change in this online-buying world!
2023年8月8日
FatFace - T WELLS 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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