Super helpful staff at the Tunbridge Wells store ordered a blouse I’d seen online for me and I collected it from store a few days later
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First service is brilliant, I ordered the wrong size Jeans, contacted by phone the Support Team and received such kind help, It was collected with such courtesy with the right size. The quality is f... もっと見る
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Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... もっと見る
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Always a pleasant shopping experience, clothes are well made, large changing rooms which is comfortable and pleasant and helpful staff. One item they didn’t have in my size was immediately ordered for... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, 英国
- 01892 541506
4.7
優良
96件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always
Always friendly - not pushy
Always well made stuff - not tat
Always good value- not cheap
Always colour co-ordinated- not almost the same
Always fit well-not skimpy
Always a fab sale-even better value
2022年5月6日
FatFace - T WELLS 3 からの回答
Hi Sue
Thank you for being a loyal customer of ours!
Have a great day!
Take care, DW
VERY frustrating experience
Tunbridge Wells store - spent 25 very frustrating minutes at the till today trying to buy just 4 items, after already queuing for more than 8 mins to pay (which is acceptable obviously). Assistant struggled as reduced items hadn't been put onto the system correctly so had to key in codes for each item individually and IT obviously not her strength - VERY slow!! Then, the till completely gave up the ghost. Manager summoned, yes, it's true the till isn't working. Had to start the whole process again on another till. Instead of helping the assistant by reading out the lengthy codes the manager stood and looked puzzled at the broken till, whilst another 10 minutes passed, unpacking, entering codes, packing. Lots of apologies, but nevertheless hugely frustrating and mind-blowingly inefficient. Dreading a return visit if the items don't fit!!
2022年4月25日
自発的なレビュー
FatFace - T WELLS 3 からの回答
Hi Lindsay,
Thank you for taking the time to leave your review.
We understand that this may have been a frustrating situation, however I am pleased to hear that our team were apologetic and managed to get it sorted in the end. Thank you for your patience whilst they rectified the IT issue.
You can return any unwanted items via post within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition. Just provide a copy of your receipt and generate a free return on our website under our returns section. Please go to https://www.fatface.com/help-centre/returns.html Refunds will be processed within 14 days of us receiving your return.
If you wish to discuss this further than please call our customer experience team on 0330 124 0000 and we will be happy to help. Many thanks-AB.
The staff
The staff, as always, were very professional and, courteous and friendly. It’s a pleasure to shop here.
2022年1月29日
FatFace - T WELLS 3 からの回答
We love hearing about our fabulous crew - thank you for the review CP
Desperate bride seeking her perfect…
Desperate bride seeking her perfect boots for her Christmas Eve wedding!
My boots were sold out across all my local stores and online. Nicola at the Tunbridge Wells store went above and beyond to track a pair down and managed to even get them safely delivered to her store so I could collect them.
Nicola was truly lovely, helpful and kept in touch with all her adventures to find them, and made me the happiest customer EVER! I promise. Huge love and thanks to Nicola and the team at Tunbridge Wells.
2021年11月30日
FatFace - T WELLS 3 からの回答
Hi Katie,
Thank you for your 5* review.
I am so glad to hear that you received such great service in store and that you were able to get the perfect boots for your wedding! We will ensure that your feedback is passed on and hope that you have an amazing big day!
Thanks again, JH
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