Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... もっと見る
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... もっと見る
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As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... もっと見る
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Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, 英国
- 01872 262567
4.9
優良
156件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Flattering dtesses and good service.
Yesterday was the first time I have looked in Fatface! The shop was very colourful and very tidy.
The best thing was Emma and her friendly delightful manner who works in Truro, Cornwall. She was so lovely and helped me buy a dress for a wedding. Went home feeling very happy!!
2024年3月21日
自発的なレビュー
FatFace - TRURO からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Fat Face Truro - Great Friendly Service
There were 3 staff who I interacted with during my visit and all were smiley, friendly and helpful. Kelly served me and found me the trousers I wanted. Thank you for a great shopping experience.
2024年3月1日
自発的なレビュー
FatFace - TRURO からの回答
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! TS
A big thank you to Meg at Fat Face
A big thank you to Meg at Fat Face, Truro. I visited the shop on Thursday 22nd February and was in need of some advice and guidance. Meg could not have been nicer - I could sense that there was ‘no hurry’ and she gave me some good ideas too!
Excellent customer service - thank you.
2024年2月22日
自発的なレビュー
FatFace - TRURO からの回答
Good Afternoon Jessica,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Truro Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Lovely service
Really lovely girl helped me pick out a dress for a wedding! She was so kind and patient as I tried on like 5 different dresses! You should definitely see if Meg is available to help, she was fab, such a great experience xx
2024年2月13日
自発的なレビュー
FatFace - TRURO からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your dress, and look forward to welcoming you back soon!
Take care. -GM
FatFace - TRURO からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
FatFace - TRURO からの回答
Hi Karen,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
A reliable and efficient service
With past experience of what the size categories mean for me - S for length of chinos but L for polo shirts - I can order on-line with confidence, and the ability to collect from my local store means that I don't have the usual struggle with receiving packages at home. So, great, a reliable and efficient service. Thank you for being so good at what you do.
2024年2月5日
FatFace - TRURO からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothing company
My favourite clothing company both on line and in my local Fat Face shop for great styles, excellent quality and friendly, helpful staff whether purchasing or returning.
2024年1月26日
FatFace - TRURO からの回答
Good Afternoon Elizabeth,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Great shopping
Orders always arrives quickly. Good quality clothes. When needed customer services and local store staff very helpful.
2024年1月20日
FatFace - TRURO からの回答
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Good Mens and ladies sweaters quality and perfect fit
Good quality and perfect fit. Will visit again soon
2024年1月4日
FatFace - TRURO からの回答
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace - TRURO からの回答
Hello Allie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - TRURO からの回答
Good Afternoon Sara,
Thank you for taking the time to leave us a review!
I am happy to hear you had a pleasant experience in our Truro store! I will make sure to pass this feedback on to them!
We love to hear such positive feedback from our customers and we look forward to welcoming you back soon!
Kind Regards, JW
FatFace - TRURO からの回答
Hello Thomas
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sizing erratic
Tried jeans on in Truro store for size, ordered on line in the sale - couldn’t even do them up! NOT consistent sizing!
2023年12月21日
FatFace - TRURO からの回答
Hi there, thank you for taking the time to leave your review. I am sorry to hear that you have j had issues with the sizes of your items. If you would like assistance with this, please do email customerservices@fatface.com
Take care, LE
Bought a gilet for my husband
Bought a gilet for my husband. He’s very pleased with it. Will keep him warm and it looks great. Ordered it online and collected it from my local branch in Truro. Staff were very attentive and found my order quickly. Happy customer.
2023年11月27日
FatFace - TRURO からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love fatface
I love fatface. Ordered jeans which are a lovely fit btw and the you arrived the next day. Perfect!
2023年12月14日
FatFace - TRURO からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found your order to be delivered quickly and that the item was a lovely fit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Delivered to wrong place
Ordered product 11 days ago to be delivered to my local shop. Called in my shop today to find it has been sent to the wrong shop. This now means that I won’t be able to give it now as a Christmas present.
This is not the fault of the shop but the distribution centre. The shop assistants were extremely helpful and explained the situation to me.
2023年12月5日
FatFace - TRURO からの回答
Good afternoon, Mark.
Thank you for taking the time to leave us this review.
I've taken a further look into this for you and cannot see that you have contacted us at customer services regarding this, so I have emailed you to try and help resolve this matter. In the meantime, I thank you for your patience. JB
FatFace - TRURO からの回答
Good afternoon, Felicity.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good quality and a fun gift fun monkey slippers for my…
Good quality and a fun gift for my husband’s birthday
2023年11月22日
FatFace - TRURO からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic quality coat
Fantastic quality coat, so warm and cosy and fully waterproof. Got it in the sale so was a bargain, but knowing how good it is now it would pay full price again. Delivery to store was great as well - free and efficient.
2023年11月25日
FatFace - TRURO からの回答
Good afternoon, Eliza.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
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