In the Truro store, served by Emily and Jo, such helpful, cheerful young ladies, thank you both. I haven’t shopped in Fatface for years and was pleasantly surprised both by the superb quality and real... もっと見る
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Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... もっと見る
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I adore my last order of clothes - the ditsy jumpsuit is so cool and ultra comfy! My Nessie top was too big, and my jeans were too long; however I went to the Truro store and they had both items in th... もっと見る
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, 英国
- 01872 262567
4.8
優良
144件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Straightforward and easy to order…
Straightforward and easy to order online.
Click and collect - tried on jacket in shop which was a good fit.
Delighted with jacket.
Very happy with the whole process.
2023年9月26日
FatFace - TRURO からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
Easy website to navigate and purchase, items as described and excellent quality
Easy website to navigate and purchase, clear instructions on how to select “click and collect” store. Items just as described and very good quality. Very happy all around.
2023年9月18日
FatFace - TRURO からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - TRURO からの回答
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
A lovely girl called Jo served me
A lovely girl called Jo served me , she was so helpful and kind. She got me different sizes and said how good I looked ! After buying my clothes I felt so happy and had a really good shopping experience
2023年8月26日
自発的なレビュー
FatFace - TRURO からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The website is so easy to use
The website is so easy to use. Had I wanted in the sale too, so a definite bargain.
2023年8月15日
FatFace - TRURO からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
My order online went through easy and…
My order online went through easy and the collection in the shop was great. emails to let me know progress were all there. Friendly in the shop too.
2023年8月7日
FatFace - TRURO からの回答
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item- RS
Excellent sales personnel.very friendly…
Excellent sales personnel.very friendly , helpful and amusing banter.
2023年8月16日
FatFace - TRURO からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Quick simple and efficient
2023年7月30日
FatFace - TRURO からの回答
Good Afternoon Deborah,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
FatFace - TRURO からの回答
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Collections are soo good and the…
Collections are soo good and the quality also is excellent I really fell in love with the designs and the cloth, mostly the staff in fat face truro are really helpful and always smiling. They select some suitable items for staff really soo good I don’t know the staff name she always stays in female section on the 1 st floor she is soo good and had a good conversation regarding fat face thank you soo much i am giving this review just because of the staff and their lovely nature for customers.
2023年6月29日
FatFace - TRURO からの回答
Good afternoon, Leela
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Very welcoming and good quality
2023年5月27日
自発的なレビュー
FatFace - TRURO からの回答
Hello, Thank you for your feedback regarding your trip to the Truro store. It is so wonderful to read such lovely feedback!
Take Care - KS
Excellent service fast delivery to…
Excellent service fast delivery to store and beautiful boots ..
2023年5月2日
FatFace - TRURO からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
The wrong item was sent
The wrong item was sent. I ordered a blue & white dress in size 8 & the item sent was a brownish shirt in size 12.
2023年4月17日
FatFace - TRURO からの回答
Good Morning Nichola,
Thank you for your feedback. I am so sorry to hear this.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter? I have emailed you to try and help resolve this matter. I apologise again for any inconvenience this has caused for you.
Take care - KS
Great place to find something nice
Staff are always friendly and helpful. Online is very easy to use. Some great styles
2023年4月21日
FatFace - TRURO からの回答
Hi Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly and in good order . Service with a smile - thank you.
Arrived quickly and in good order . Service with a smile - thank you
2023年4月17日
FatFace - TRURO からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service and great goods 👍
2023年4月2日
FatFace - TRURO からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Amazing service
I came in needing to find various outfits for an event, not knowing where to start! Katie & Gaynor were amazing help. They gave honest advice and kept brining me different styles to try to suit my shape. I left with what I needed and more.
Fab customer service. Thanks ladies!
2023年3月12日
自発的なレビュー
FatFace - TRURO からの回答
Good afternoon, Maria
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
FatFace - TRURO からの回答
Good afternoon, Nick
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Exceptional service
The service was wonderful and Jemma went out of her way to assist me. I can’t thank her enough.
2023年2月18日
自発的なレビュー
FatFace - TRURO からの回答
Hi there, we're very happy to hear you had wonderful experience in one of our stores. We'll pass on your feedback to our team.
Have a great day!
Take care, SK
Elsa in your Truro branch was excellent…
Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which resulted in me buying a new jumper. Nothing was too much trouble for her.
Outstanding service Elsa! Thank you
2022年12月16日
自発的なレビュー
FatFace - TRURO からの回答
Thank you so much for your 5* review! Your comments are deeply appreciated and they will be shared with our amazing team in store! - RS
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