The Wantage shop staff are extremely helpful and friendly. They are a great advertisement for the company and keep me coming back. Thank you.
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Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... もっと見る
企業が回答しました
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... もっと見る
企業が回答しました
My local Fatface store in Wantage, always such a pleasure to pop in. The store manager is so lovely, kind and welcoming. The team as a whole are great, nothing is too much trouble, for example if y... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
8 Market Place, OX12 8AB, Wantage, Oxfordshire, 英国
- 01235 771973
4.8
優良
69件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Straightforward ordering
Straightforward ordering, a great option with three collection, a great service overall, a very pleasant shop to visit
2025年3月4日
FatFace - WANTAGE からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Good service
2025年2月17日
FatFace - WANTAGE からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WANTAGE からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very disappointed by the shop assistant…
Very disappointed by the shop assistant who made it particularly difficult to return an item originally purchased online
2024年11月20日
FatFace - WANTAGE からの回答
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you had a difficult time in store. This isn't what we like to hear. I will be sure to follow up with the team to ensure a better experience is received next time.
Thank you, LE
FatFace - WANTAGE からの回答
Hello Hilary,
Thank you for your review.
So sorry you had to wait for your jumper, but I am pleased to hear that everything in your order was good!
Take care,
CT
Great service
Great service, arrived on time and a perfect fit. Good value in the 50% off sale.
2024年8月14日
FatFace - WANTAGE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My local Fatface store in Wantage
My local Fatface store in Wantage, always such a pleasure to pop in. The store manager is so lovely, kind and welcoming. The team as a whole are great, nothing is too much trouble, for example if you want find another size or order an item.
I have just bought several items in the sale and am looking forward to seeing the A/W collection.
2024年8月25日
自発的なレビュー
FatFace - WANTAGE からの回答
Hello Naomi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order process was as easy as usual
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email reminding me to pick it up or it would be returned to the warehouse. To make matters worse, when I visited the store this afternoon, it had closed at 2.30pm for staff training!!
2024年8月5日
FatFace - WANTAGE からの回答
Hello Rod
Thank you for your review.
I am so sorry to hear this,
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
My grand daughter loved the necklace
My grand daughter loved the necklace. Delivery to the shop took longer than I expected
2024年7月11日
FatFace - WANTAGE からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface Wantage
I have been a loyal shopper at Fatface Wantage for a very long time.
Let’s say I leave half of my wages there.
The clothes have always been of superb quality and have excellent design.
The ladies in the store are always friendly and helpful.
Fee the store manager is very professional and often helps me to match items to my size and style.
Great customer service.
2024年6月27日
自発的なレビュー
FatFace - WANTAGE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great customer service
Despite the shop suffering a power failure as I went in to pick up my order, the assistant managed to find a manual workaround to avoid me waiting and kept smiling through the whole episode .
2024年4月25日
FatFace - WANTAGE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Collection from store
I thought I had ordered for collect from store and items did arrive in store but apparently not via normal ‘collect’ system so I didn’t get message to say ready to collect but did receive a phone call from customer service. However when I collected from store one member of staff was downright rude and told me that if products arrived at store like that again they would not be able to give me the items ordered. I ordered on line for collection, it works beautifully for M&S, John Lewis and other companies but I will never again buy to collect or buy in store from Fat Face Wantage.
2024年4月24日
FatFace - WANTAGE からの回答
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Wantage store. We train all of our crew members to provide the best customer service they can to our customers so this is very sad to hear that this is not the service you have received.
I have raised this with the Store Manager and Area Manager to investigate further internally and take the appropriate action to ensure that this does not happen again.
EP
Disappointed
I’ve heard nothing from the store on when to collect. Nothing. No emails from anyone, just that the order has gone through and this “rate my experience!”
2024年3月24日
FatFace - WANTAGE からの回答
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear you are awaiting an order from us.
For Click and Collect orders, delivery is usually between 5-7 days. Please note during promotional periods orders may take an additional 2 working days to arrive.
If this time has passed, please get in touch with our friendly customer services team so we can assist you further. Customerservices@fatface.com, or call 44 (0)330 124 0000 (Monday - Friday 9am - 4pm).
Take care. -GM
Very friendly and helpful staff
Very friendly and helpful staff. Good range of clothes and accessories in stock.
2024年2月2日
FatFace - WANTAGE からの回答
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Wantage Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Great service from staff in Wantage…
Great service from staff in Wantage Branch, easy to return item and received promt payment back.
2024年1月19日
FatFace - WANTAGE からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
I use Fat Face regularly
I use Fat Face regularly. Their clothes and accessories are always excellent quality, and fit well. I can rely on a set size to fit. The clothes are very well made and last wash after wash. I would highly recommend.
2024年1月22日
FatFace - WANTAGE からの回答
Good Afternoon Trudie,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality and sizing of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
FatFace - WANTAGE からの回答
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas 23
Ordered a Christmas present online and picked it up in store. Lovely staff, no problems.
2023年11月20日
FatFace - WANTAGE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy order process and updates.
2023年12月2日
FatFace - WANTAGE からの回答
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WANTAGE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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