I like that there is a regular turnaround of styles and stock. It is expensive but there are good sales and the quality is good. There is a good variety every season. I would like to give a shout-ou... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... もっと見る
企業が回答しました
Already had the duvet and pillow cases and was pleased to see the coordinating fitted sheet and pillow cases too. Ordering was easy as was collection from my local store.
企業が回答しました
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
8 Market Place, OX12 8AB, Wantage, Oxfordshire, 英国
- 01235 771973
4.8
優良
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Refund Wantage Store
Assistant Manager in need of training unsure how to process a valid click and collect return - insisted on using the online order date to calculate 15 day refund policy despite customer attempts to explain. Very embarrassing and frustrating to suggest I ‘go to another store’ which I did where refund was processed with courtesy and professionalism.
2023年5月23日
FatFace - WANTAGE からの回答
Good afternoon, Gillian
Thank you for taking the time to leave us your review and I can see that you have contacted us at customer services and my colleagues have logged your feedback.
All I can do is sincerely apologise, and if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
FatFace - WANTAGE からの回答
Hi Ali
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super staff
Friendly polite staff who were very helpful in sorting out my exchanges and a new order, nothing is too much trouble for them.
2023年4月20日
FatFace - WANTAGE からの回答
Good afternoon, Lorrayne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Great value well made products and…
Great value well made products and friendly helpful staff
2023年1月17日
FatFace - WANTAGE からの回答
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent choice in the sale and…
Excellent choice in the sale and excellent service.
2022年10月17日
自発的なレビュー
FatFace - WANTAGE からの回答
Hi Patricia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Wantage staff are so amazing and helpful always!!
My mum and I attended Fatface Wantage. I often visit this store and the staff are always so helpful. Today, Fiona served us and she could not be more helpful, welcoming and chatty. She is truly an asset to the store and the Fatface company. We also heard that in the new year that this branch in Wantage might be closing down which is terrible news and would be such a shame to lose in the town centre :( let's hope it can stay....
2022年9月12日
自発的なレビュー
FatFace - WANTAGE からの回答
Good morning, Thank you so much for your review and kind words. We hope you continue to enjoy shopping with us. Take care, - ES
High quality clothing
High quality clothing. Unfortunately they didn't fit me too well so I took them back to my local store where I experienced an excellent and friendly service.
2022年8月28日
FatFace - WANTAGE からの回答
Good afternoon, Mrs M
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Wantage FatFace - please keep it open!
Just picked up a beautiful summer dress in Wantage FatFace. Why oh why is this store closing? Great staff, lovely clothes and always seems busy. I’m always popping in to pick up something for me or the family. Please don’t close this store!
2022年8月14日
自発的なレビュー
FatFace - WANTAGE からの回答
Good Afternoon Sarah
Thank you for your review.
I am so pleased to hear that you are pleased with your new Dress. I am sorry to hear about your nearest store, please be assured that I have passed this onto the appropriate department for future consideration.
EP
FatFace - WANTAGE からの回答
Hi Tony
Thank you for your review on the Wantage store - this is really wonderful to hear and this will be passed onto the store team! Thank you, LE
Excellent service
2022年5月29日
FatFace - WANTAGE からの回答
Good Afternoon Caroline,
Thank you for taking the time to post a review. I am happy to hear you found the service we provided excellent. Have a good rest of your weekend -KC
Very happy with order
My order arrived quicker than expected, all items were high quality and were true to size
2022年5月28日
FatFace - WANTAGE からの回答
Good Morning Rachel,
Thank you for your 5 star review. I am glad to hear you are happy with your purchase. We look forward to your future custom with us. Have a lovely rest of your weekend! -KC
Have bought many things from fat face…
Have bought many things from fat face and as always so impressed with the quality will be buying from them again soon. Xxxxx
2022年2月28日
FatFace - WANTAGE からの回答
Hi Sheila,
Thank you for your 5* review. Have a great day. Many thanks-AB.
FatFace - WANTAGE からの回答
Good Morning, It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items! LM
The two staff members at Wantage branch…
The two staff members at Wantage branch of Fatface are great, nothing is too much trouble and they helped me with a problem that quite frankly customer services didn't!! They restored my faith in Fatface and 5 star staff....Well done Wantage
2021年12月14日
自発的なレビュー
FatFace - WANTAGE からの回答
Hello Tracey,
Thank you for your 5* review.
I am so pleased to hear you received great service in our Wantage branch. It's great they were able to resolve your query.
I am very sorry we were not able to sort this for you sooner.
Have a great day,
Take care, CT
From a happy customer.
The items arrived when promised ad both fitted well. I am very happy with them.
2021年11月30日
FatFace - WANTAGE からの回答
Hi Brian,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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