I like that there is a regular turnaround of styles and stock. It is expensive but there are good sales and the quality is good. There is a good variety every season. I would like to give a shout-ou... もっと見る
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Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... もっと見る
企業が回答しました
Already had the duvet and pillow cases and was pleased to see the coordinating fitted sheet and pillow cases too. Ordering was easy as was collection from my local store.
企業が回答しました
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
8 Market Place, OX12 8AB, Wantage, Oxfordshire, 英国
- 01235 771973
4.8
優良
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order process was as easy as usual
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email reminding me to pick it up or it would be returned to the warehouse. To make matters worse, when I visited the store this afternoon, it had closed at 2.30pm for staff training!!
2024年8月5日
FatFace - WANTAGE からの回答
Hello Rod
Thank you for your review.
I am so sorry to hear this,
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
My grand daughter loved the necklace
My grand daughter loved the necklace. Delivery to the shop took longer than I expected
2024年7月11日
FatFace - WANTAGE からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface Wantage
I have been a loyal shopper at Fatface Wantage for a very long time.
Let’s say I leave half of my wages there.
The clothes have always been of superb quality and have excellent design.
The ladies in the store are always friendly and helpful.
Fee the store manager is very professional and often helps me to match items to my size and style.
Great customer service.
2024年6月27日
自発的なレビュー
FatFace - WANTAGE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great customer service
Despite the shop suffering a power failure as I went in to pick up my order, the assistant managed to find a manual workaround to avoid me waiting and kept smiling through the whole episode .
2024年4月25日
FatFace - WANTAGE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Collection from store
I thought I had ordered for collect from store and items did arrive in store but apparently not via normal ‘collect’ system so I didn’t get message to say ready to collect but did receive a phone call from customer service. However when I collected from store one member of staff was downright rude and told me that if products arrived at store like that again they would not be able to give me the items ordered. I ordered on line for collection, it works beautifully for M&S, John Lewis and other companies but I will never again buy to collect or buy in store from Fat Face Wantage.
2024年4月24日
FatFace - WANTAGE からの回答
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Wantage store. We train all of our crew members to provide the best customer service they can to our customers so this is very sad to hear that this is not the service you have received.
I have raised this with the Store Manager and Area Manager to investigate further internally and take the appropriate action to ensure that this does not happen again.
EP
Disappointed
I’ve heard nothing from the store on when to collect. Nothing. No emails from anyone, just that the order has gone through and this “rate my experience!”
2024年3月24日
FatFace - WANTAGE からの回答
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear you are awaiting an order from us.
For Click and Collect orders, delivery is usually between 5-7 days. Please note during promotional periods orders may take an additional 2 working days to arrive.
If this time has passed, please get in touch with our friendly customer services team so we can assist you further. Customerservices@fatface.com, or call 44 (0)330 124 0000 (Monday - Friday 9am - 4pm).
Take care. -GM
Very friendly and helpful staff
Very friendly and helpful staff. Good range of clothes and accessories in stock.
2024年2月2日
FatFace - WANTAGE からの回答
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Wantage Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Great service from staff in Wantage…
Great service from staff in Wantage Branch, easy to return item and received promt payment back.
2024年1月19日
FatFace - WANTAGE からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
I use Fat Face regularly
I use Fat Face regularly. Their clothes and accessories are always excellent quality, and fit well. I can rely on a set size to fit. The clothes are very well made and last wash after wash. I would highly recommend.
2024年1月22日
FatFace - WANTAGE からの回答
Good Afternoon Trudie,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality and sizing of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
FatFace - WANTAGE からの回答
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas 23
Ordered a Christmas present online and picked it up in store. Lovely staff, no problems.
2023年11月20日
FatFace - WANTAGE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy order process and updates.
2023年12月2日
FatFace - WANTAGE からの回答
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WANTAGE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff
Friendly staff, convenient location. Our small town loses so many good shops. It's so great to have Fatface here.
2023年11月18日
FatFace - WANTAGE からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - WANTAGE からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Friendly & helpful
2023年10月23日
FatFace - WANTAGE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
FatFace - WANTAGE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
Helpful staff. Asked about the teachers discount - and will use this next time.
2023年9月17日
FatFace - WANTAGE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good clothes shop
FatFace in Wantage often has clothes that my wife or I like and we use them often. They aren't cheap but the quality is good. Service is good as well.
2023年6月15日
FatFace - WANTAGE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great place to shop
Love the quality of the clothes, the colours & fabrics.
Only downside is sometimes things can be a little expensive so I tend to try & buy in the sales, even if it means putting things away for the following year.
Really enjoy going into the shops
2023年5月26日
FatFace - WANTAGE からの回答
Hi Sheelagh
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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