They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Lovely clothes, found a really nice jumpsuit ordered it in petite online which fitted beautifully
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... もっと見る
企業が回答しました
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, 英国
- 01489 557170
4.7
優良
182件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality goods
Good quality goods. Delivered to store on good time. Efficient friendly staff when collecting parcel.
2023年10月19日
FatFace - WHITELEY からの回答
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Easy ordering process
Easy ordering process, good quality products, if a little pricey. Nice to be able to collect from store
2023年10月19日
FatFace - WHITELEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Beautiful clothing!
No fuss ordering and I was kept informed about delivery. Always happy with my good quality purchases.
2023年10月23日
FatFace - WHITELEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
An online order
I ordered 2 items to collect from the store. I was informed when they were ready for collection & it was easy to pick them up.
2023年10月17日
FatFace - WHITELEY からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
easy to order online
easy to order online. Order all packed up and ready for me. Very friendly staff.
2023年10月16日
FatFace - WHITELEY からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Shop had a good atmosphere and looked…
Shop had a good atmosphere and looked good the staff were friendly cheery and very helpful and they had everything I wanted
2023年9月30日
FatFace - WHITELEY からの回答
Thank you for your 5* review regarding your recent visit to our Whiteley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great company to deal with.
Easy website and ordering system to use. Emails to keep me posted on my orders progress.
Excellent click and collect system, very friendly and focused staff. Great product. I am thrilled with my purchase. Thank you!
2023年9月29日
FatFace - WHITELEY からの回答
Hello Ann
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Your staff are always helpful and polite
2023年8月24日
FatFace - WHITELEY からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Great way of ordering Didn’t have my size in store so ordered…
Didn’t have my size in store so ordered online at home. Within a week email to say it was in. Waited 5mins from walking up to check-out and out of store.
2023年8月31日
FatFace - WHITELEY からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - WHITELEY からの回答
Hello Sam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Satisfied customer
Ordered on line which was very straightforward and collected at store In Whitely. Assistant there was very helpful and obliging. First class service.
2023年8月31日
FatFace - WHITELEY からの回答
Hi Patricia, it's so lovely to hear that the staff in our Whitely store provided such a great service. I'll make sure your feedback makes its way back to them. We hope you love your new shorts! Take care, CD
Happy Customer!!
I ordered several items and the service I've received has been very good. The quality of the clothes is excellent and would recommend.
2023年8月29日
FatFace - WHITELEY からの回答
Hi Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good product and very helpful staff
2023年8月24日
FatFace - WHITELEY からの回答
Good afternoon, Peter
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
Good quality men’s polo shirt
Lovely mens polo shirt good quality cotton husband very pleased with it
We have ordered another colour
2023年8月14日
FatFace - WHITELEY からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Have never been disappointed with all…
Have never been disappointed with all that I’ve brought.
2023年7月15日
FatFace - WHITELEY からの回答
Good afternoon, Wendy
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great product and sizing just right …
Great product and sizing just right for me.
Consistently good service for buying returns.
Friendly staff at local branch.
2023年6月6日
FatFace - WHITELEY からの回答
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We will pass your comments over to our amazing team in store! We look forward to welcoming you back soon! - RS
Larger sizes on-line…
Was so pleased to find that larger sizes were available on-line. Saw a dress in store and order was easy to place on-line. Dress was a perfect fit and am really pleased with it. This has encouraged me to look out for other items in store even if they only stock smaller sizes.
2023年5月31日
FatFace - WHITELEY からの回答
Good afternoon, Jackie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
Good online service and customer…
Good online service and customer service at store also good.
2023年5月8日
FatFace - WHITELEY からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
I ordered a jumper & rugby shirt both…
I ordered a jumper & rugby shirt both size xxl only the jumper fitted perfectly but rugby shirt was way too big ….& I was unable to order a smaller one
2023年5月9日
FatFace - WHITELEY からの回答
Hello Allison
Thank you for taking the time to leave your review.
I am sorry to hear that you found our sizing inconsistent. I will be sure to pass your feedback on to all relevant departments for their consideration and attention.
Thank you, LE
Easy to order online but had to guess…
Easy to order online but had to guess on short length and glad I did as picture shown, the length were slightly longer which was a good thing.
Store near me and pick up was quick.
2023年5月9日
FatFace - WHITELEY からの回答
Hi Darin
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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