The staff at the store are so welcoming and helpful. We nearly always pop in on a Saturday to have a look at new stock and chat to the staff. Our springer spaniel Wilma loves visiting too as she wait... もっと見る
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The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously. I ended up... もっと見る
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Fantastic service. Simin was really helpful and went out of her way to find me a dress in the right size even going to the effort of calling another store and reserving it for me.
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We attended Witney fatface on Saturday to see if our order had arrived as our Grandson was up for the weekend and it was a present for him, the male store assistant went to check and came back and sai... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 1A Marriotts Walk, OX28 6GW, Witney, Oxfordshire, 英国
- 01993 708743
4.8
優良
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very nice jacket
Very nice jacket, bought in the sale so excellent value. It will get good use.
Lovely staff as always. 😊
2025年7月8日
FatFace - WITNEY2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience ordered couple things…
Great experience ordered couple things in sale and got them within two days great service thanks 😊
2025年7月8日
FatFace - WITNEY2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - WITNEY2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering
Easy ordering, quick delivery to store for collecting, all good as described , friendly staff In store, super quick refunds.
2025年5月6日
FatFace - WITNEY2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - WITNEY2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
FatFace - WITNEY2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CT
Efficient return process
Ordered slippers online for myself and my daughter ordered one of the pairs in a size that was too small. Took them back to my local store who handled the return and within two daysthe return had been processed and I had ordered the correct size. These were delivered to the store within two days. I was able to complete all transactions within a week..... very efficient service!
2025年3月10日
FatFace - WITNEY2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Easy to order and kept updated with…
Easy to order and kept updated with emails about the delivery to store. Polite cheerful service on collection.
Jacket wrapped well.
2025年2月4日
FatFace - WITNEY2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent shop
Excellent shop. Staff are very friendly and helpful. Always a delight to visit and buy.
2024年12月14日
FatFace - WITNEY2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very straight forward
Very straight forward. I picked parcel up from the Witney store as the staff are always efficient and so nice.
2024年12月18日
FatFace - WITNEY2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff and service
2024年10月19日
FatFace - WITNEY2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WITNEY2 からの回答
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Witney store to return an…
I visited the Witney store to return an order but at 2.30pm in the afternoon the store’s doors were locked with a handwritten note on the door saying they were closing early that day. This is not the first time this has happened and it is very inconvenient to bring a return to the store in the early afternoon and find the store has already closed.
2024年8月12日
FatFace - WITNEY2 からの回答
Good morning Janette
Thank you for taking the time to leave your review.
I am really sorry to hear that the store was closed when you tried to visit - I can understand this is disappointing!
Unfortunately on this day, Witney had to close early due to unforeseen circumstances.
Take care, LE
Fatface happy customer
Fatface products are always well made and of very good quality plus good service in the stores.
2024年8月5日
FatFace - WITNEY2 からの回答
Hi Jerry,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
FatFace - WITNEY2 からの回答
Hello Maggie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rare customer service
The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously.
I ended up buying it and more. And he was patient and helpful until I left the store slightly after closing time.
This level of customer service in retail is extremely rare.
I didn't catch his name but he had shoulder length hair!
2024年8月4日
自発的なレビュー
FatFace - WITNEY2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - WITNEY2 からの回答
Hello Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy shoppers
My daughter and I shopped in the Witney branch of Fat Face twice over the last couple of weeks.On both occasions we were looked after by Nancy and she was fabulous. Nancy has excellent customer service skills and is very knowledgeable about the products and happy to help where possible. She’s a credit to the company.
2024年7月17日
自発的なレビュー
FatFace - WITNEY2 からの回答
Hello Cheryl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pleased
Found dress I needed. Friendly staff. Tidy organised store Witney Oxfordshire. Pleasure to shop or browse, usually find something.
2024年6月12日
FatFace - WITNEY2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I picked up my order in store
I picked up my order in store. Only to find a pair of jeans that I didnt order along with an invoice for the handbag that I did. But no bag! Meaning another journey to the store! I'm not happy!
2024年5月9日
FatFace - WITNEY2 からの回答
Hi there Heather,
Thank you for your review and it's disappointing to read of your experience. Your feedback has been passed on, to ensure that we can improve future shopping experience.
I am sure that our friendly store crew will be able to support and resolve this for you, but should you need any support from our Customer Experience team, please do not hesitate to contact us at customerservices@fatface.com
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