レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

The recent security measures have made this process so much harder. Asking for shot lists Call sheet - Treatment - Project brief - Location booking - Shot schedule - Invoice for shoot - Storyb... もっと見る

企業が回答しました

5つ星のうち1の評価

scamming frauds. didnt refund us for a broken iterm that we couldnt use. ruined our occasion and didnt provide us with a refund. money thirsty thieves

企業が回答しました

5つ星のうち5の評価

Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time con... もっと見る

企業が回答しました

5つ星のうち5の評価

Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amaz... もっと見る

企業が回答しました

企業情報

  1. 金融・保険

さまざまな外部ソースから提供された情報

Fat Llama - the rental site for your stuff. Rent your belongings and earn extra income, or borrow items and save money.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

1527件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Very greedy site with extortionate…

Very greedy site with extortionate renter and hirer fees. If you rent out an item for let’s say £100 a day. The hirer will have to pay £125 a day but you will only receive £75 so that’s half of the fee of original item.

2024年4月12日
自発的なレビュー
Fat Llama ロゴ

Fat Llama からの回答

Hi Darren,

I'm sorry to hear you're unhappy with our Fat Llama fees. Unfortunately, we have found that the rates we charge are what is necessary to be able to maintain the platform and offer the security of thorough account verification and our Guarantee for our users' protection -- at rates for our renters that are still usually lower than traditional rental houses!

Kind regards,
Fat Llama Team

5つ星のうち2の評価

It's an ok platform

It's an ok platform, but by lord is their tech poor. Like really poor. Constantly the server is down or can't log in. Site won't load. It's been embarrassing for years.

2024年5月10日
自発的なレビュー
Fat Llama ロゴ

Fat Llama からの回答

Hi Tom,

Thank you for this feedback. We're really sorry you had a negative experience when using Fat Llama.

We've had some really exciting new updates to the app and web that we hope you'll be happy with: https://fatllama.crisp.help/en/article/new-features-on-fat-llama-q5mfd2/
We've fixed a lot of old bugs and made things a lot more streamlined, so we'd love your feedback on the new product now.

If you need any help in the future please contact us and we will be more than happy to assist.

Best Regards,

The Fat Llama team

5つ星のうち5の評価

Excellent customer service

They ask for a lot of information to rent the equipment, it very understandable but if you’re doing it for the first time tal your time it might take a couple of days before the approval. Although they have an excellent customer service! They’re very comprehensive and personalized, when you have a need you actually are talking to humans and not just AI I’m very happy with the experience

2024年5月6日
自発的なレビュー
5つ星のうち5の評価

Dont be put off by verification.

Great site.

Don't be put off by the very thorough verification checks. They are just keeping this platform as safe and professional as possible for everyone.

Seeming as this is regular local peoples personal equiptment, Fat Llama are just making sure that they do their duty in protecting it.

If this process annoys you, then you have likely left your rental to the absolute last minute or you are worried about authenticity of what your are using the equiptment for.

My frustrastion was in my own lack of planning and the short timeline i needed to rent in.

However, it depends on the value of the item, to how many additional checks they do. It felt a little invasive at the time, but really, if you not trying to do anything nefarious, then whats the issue.

I was told this was generally for forst time renters of hight value items. In my case over 4k of camera equiptent.

Allow for 2/3 days if you are a first time renter.

Great communication and staff.

2024年5月1日
自発的なレビュー
5つ星のうち2の評価

disrimnatory vibe

The verification process reeks of a discriminatory vibe - seems if you have a nonbritish name & surname the verification process is horrendous. The amount of personal information requested is at the level of the financial institution and still, I had to undergo 2 phone interviews. Asking about details of the project I'm trying to rent kit is against any kind of sensible business practices I can imagine. If it were not up to the fact I was desperate for a niche piece of kit I would tell them to fob off. The website messaging system glitches as well, so essentially make sure you request a kit solid few days in advance.

2024年4月1日
自発的なレビュー
Fat Llama ロゴ

Fat Llama からの回答

Hi there,

Thank you for taking the time to leave this review.

We're really sorry you had this experience on Fat Llama - We want to reassure that the verification is based on a mixture of the items value, previous professional experience (depending on what item it is) and also the type documentation provided.

We do need more time to verify people if its high value kit, as well as if its a busy period. As we have business hours, we recommend for a first time rental you allow at least 24 hours before the rental start to get verified.

We've had some really exciting new updates to the app and web that we hope you'll be happy with: https://fatllama.crisp.help/en/article/new-features-on-fat-llama-q5mfd2/

If you need any help in the future please contact us and we will be more than happy to assist.

We'd love to help out in future so don't hesitate to get in touch.

Best regards,

Fat Llama

5つ星のうち5の評価

I got booked and looked for dj equipment

I got booked and looked for dj equipment because my was sold for upgrade.Googled where I can hire DJ equipment and bumped into Fat LIama website.It was interesting to find equipment directly from owner even near to me.Thanks especially to Manager that made an exception for me.Very appreciate.Nice experience and think to buy a DJ equipment and rent it out with Fat LIama.

2024年4月27日
自発的なレビュー
5つ星のうち1の評価

hilarious

had my account verification 'processing' after I had provided all required information - had one of my colleagues with an 'English' name to go ahead and try to get verified - it was completed in the space of 10-15 minutes. take from that what you want.

also they went ahead and deleted my account due to whatever internal systems/guidelines they have in place - would love to see them, I'm sure it would be hilarious.

anyways, using Scouty for rentals now and have had no problems there. there are also a few other websites where you can rent space

if you haven't been verified within half an hour I'd say probably start looking elsewhere - you're going to waste your time on this site - and if you're a professional, you know that time = money

2024年4月20日
自発的なレビュー
Fat Llama ロゴ

Fat Llama からの回答

Hi there,

I'm really sorry you had this experience on Fat Llama - We want to reassure that the verification is based on a mixture of the items value, previous professional experience (depending on what item it is) and also the documentation provided.

We do need more time to verify people if its high value kit, as well as if its a busy period. As we have business hours, we recommend for a first time rental you allow at least 24 hours before the rental start to get verified.

We'd love to help out in future so don't hesitate to get in touch.

Best regards,

Fat Llama

5つ星のうち1の評価

I managed to sign in and make enquiry…

I managed to sign in and make enquiry on the item I was interested in but cannot read the reply or respond as Fat Lama asks for phone number again to send verification code - I have followed instructions several time but not received the verification code

2024年4月20日
自発的なレビュー
Fat Llama ロゴ

Fat Llama からの回答

Hi there,

We're really sorry you've had this bad experience and we really hope this has been resolved or we can help again somehow? This would be a really easy fix and we'd be happy to make sure you're able to use us. If you can respond and reach out to us we'd love to make this work for you.

Best Regards,

The Fat Llama Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報