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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Hannah has been an incredible account manager and the service Fatsoma provided was incredible in setting me up as a small producer and artist. Highly recommended! The platform is agile enough to suit... もっず芋る

5぀星のうち5の評䟡

Purchasing the tickets was quick and easy especially the 2nd time as app already set up. Will continue to use. My only issue is with the Venue of the Country Day. The music started off as country... もっず芋る

5぀星のうち1の評䟡

Can only be described as a cartel of rip off merchants! Tried cancelling ticket order within 2 hours of it be placed. Lumos stalled several times before I then discovered this crowd of shishters wer... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Amending my review because the organiser Fatsoma were not the issue and I have left a review for the venue instead. Myself & 4 friends attended the Motown day party in Cardiff on 27th June 2... もっず芋る

䌁業が回答したした

䌁業情報

  1. むベント チケット販売業者

圓該䌁業による蚘述

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.


連絡先

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, 英囜

  • fatsoma.com

4.4

優良

TrustScore 5段階評䟡の4.5

3524件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(3,524)

過去12か月のレビュヌ数: 1,950ä»¶

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5぀星のうち2の評䟡

WELCOME15 Coupon Did NOT Work

I had a 15% off coupon (WELCOME15) that I entered at checkout but I was not given the 15% off. I think I am owed that money.

2026幎6月26日
自発的なレビュヌ
Fatsoma ロゎ

Fatsoma からの回答

Hi there,

Fatsoma is a self service ticket platform. We don't organise the events listed on our site, we do the ticket technology.

When an organiser adds a ticket they can add a discount code that will reveal a ticket when it's entered. To get the discount you need to purchase the discounted ticket.

5぀星のうち1の評䟡

Con artists

Fan park was ok - but my
Word it’s a con.

£3.30 per person booking fee even though booking 1 table.

Promised a free drink if entered before 8.30pm, we got in the queue at 7.45pm, but wasn’t given entry until 8.31pm because of checks etc and was refused the free drink as 1 minute over.

Shocking customer service

2026幎6月27日
自発的なレビュヌ
Fatsoma ロゎ

Fatsoma からの回答

Hi Mark,

Thanks for reaching out.

There is a booking fee per ticket to more accurately reflect the costs of processing the order and how that scales when more things are listed.

Fatsoma is a self service ticketing platform, we don't organise the events and information about the events is provided by the event organiser.

It is possible to have one ticket for the whole table, if you were charged for individual tickets this is because you were issued individual tickets by the organiser.

With regards to the free drink we'd recommend talking to the organiser.

5぀星のうち5の評䟡

Motown letdown

Amending my review because the organiser Fatsoma were not the issue and I have left a review for the venue instead.

Myself & 4 friends attended the Motown day party in Cardiff on 27th June 2026. We left after 1 drink.

The venue felt very disjointed and there was nowhere to sit. We like to be able to set up camp somewhere and those that want to can go off and dance but have a base to come back to and somewhere to leave their drinks and bags.

The only place we could get a seat was in the air conditioned pink room but we were unable to hear the music from in there.

Very disappointed. Expected better for tickets that cost over £20.

2026幎6月27日
自発的なレビュヌ
Fatsoma ロゎ

Fatsoma からの回答

Hi Keri,

We're sorry to hear that you did not enjoy an event that you purchased tickets for.

Fatsoma is an online ticket platform that event organisers use to sell tickets to the events they put on. We don't organise the events ourselves.

As your feedback is about the event itself and the venue we'd recommend feeding this information back to the relevant party.

5぀星のうち1の評䟡

What a useless company

Bought 2 tickets for an event and turned up at the venue on the given date.
The event was cancelled 1 month before the given date, however we were not informed or offered a refund.
Money spent getting to the venue, time spent travelling to the venue..........all wasted.
What a useless company they are.
There are better out there.
Reply to the response from Fatsoma.
Simple reply really - you didn't email me.
But you did take your booking fee.
Shockingly bad company.

2026幎6月21日
自発的なレビュヌ
Fatsoma ロゎ

Fatsoma からの回答

Hi Greg,

We're sorry to hear that the event that you were due to attend was cancelled.

We're the ticketing company, we don't organise the events ourselves. As soon as we're informed that an event is cancelled or rearranged we'll send an email to the email on your account explaining how to get a refund. You can request a refund for this event at www.fatsoma.com/orders when signed into the account used to make your purchase

5぀星のうち1の評䟡

I ordered a GOLD ticket and used the


I ordered a GOLD ticket and used the discount code WELCOME15 and didn’t receive the discount. I wrote Customer Service that the instructions were unclear. I was told it only applied to certain GOLD tickets. I’m very disappointed in your policy!

2026幎6月21日
自発的なレビュヌ
Fatsoma ロゎ

Fatsoma からの回答

Hi there, We're sorry to hear that you had an issue with your purchase.

Just so you know, we are a ticketing website, we don't organise the events listed on the website.

Discount codes can be added by an event organiser. When you add a code a discounted ticket will be revealed. To get the discount you must purchase the discounted tickets.

5぀星のうち1の評䟡

SCAM !!

SCAM !!! bought a ticket through Lumos and Fatsoma supposedly issued the the ticket fir an event that did not exist. Money taken from my account. So beware!!!

2026幎6月20日
自発的なレビュヌ
Fatsoma ロゎ

Fatsoma からの回答

Hi there,

While we do not organise the events listed on Fatsoma we do ensure that all events go ahead at the location listed.

If the event that you purchased tickets was cancelled/rearranged please report this and request a refund at www.fatsoma.com/orders while signed into your account.

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