I heard nothing but good news about Phrozen DLP printers, but after forking out a considerable amount of money for their Transform Fast series, Phrozen have a lot more to be desired. From the main boo... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really good service can always be recognized when something does not work 100% right away (problem by the logistics service provider). Therefore 5 stars! Super nice and helpful contact. Gladly again... もっと見る
I killed my LED screen from my recently bought Phrozen Sonic Mini 8K due to a small hole in the FEP foil (a mistake while removing the magnetic WhamBam built plate) which caused a leakage of already h... もっと見る
Fep Premium 150 and 200 microns are quite good. I gave 3 stars/ at first because in the last envelope we received, 2 cardboard tubes were smashed - we tried to use the foils but there were permanent k... もっと見る
企業情報
当該企業による記述
FEPshop, a premier 3D printing hub based in Europe, has been the go-to destination for enthusiasts and professionals alike. Specializing in 3D printers, accessories, and expertise, FEPshop combines quality, fast shipping, and unbeatable service. From hobbyists to dental and industrial needs, FEPshop caters to a diverse clientele. With origins rooted in an ambition to fuel innovation, FEPshop's journey parallels the rise of 3D printing technology itself. As a reliable partner for hobby projects, dental applications, and industrial production, FEPshop has solidified its position as a trusted name in the 3D printing landscape
連絡先
Wasaweg 3, 9723JD, Groningen, オランダ
- support@fepshop.com
- fepshop.com
4.5
優良
808件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic!
2024年1月19日
FEPshop 3D Printers, Materials & More からの回答
Hi Danilo
Glad we could be of service to you! Looking forward to the next time.
The FEPshop team,
FEPshop 3D Printers, Materials & More からの回答
Hi, thanks so much for your kind words, your feedback means alot to us.
The FEPshop Team
Goede en snelle levering
2024年1月8日
FEPshop 3D Printers, Materials & More からの回答
Hi Harold,
bedankt voor je feedback. Tot de volgende keer. Bedankt namens het hele FEPshop team!
FEPshop 3D Printers, Materials & More からの回答
Hi Thomas,
Thanks so much for the great review and best regards,
The FEPshop team!
Perfect service!
2024年1月5日
FEPshop 3D Printers, Materials & More からの回答
Hi,
Thank you so much for the feedback. Means a lot to us as a small business.
The FEPshop team
Good selection and fast shipping!
I found all that I needed to get started with resin 3D printing. Fast shipping and excellent customer service. Will use again.
2024年1月5日
FEPshop 3D Printers, Materials & More からの回答
Yay, so glad we could be of service and help you get started!
The FEPshop team
LA FEPshop è STATA VERAMENTE GENTILE E …
LA FEPshop è STATA VERAMENTE GENTILE E HA SEMPRE RISPOSTO AD OGNI DOMANDA RIGUARDO IL MIO ORDINE CHE è ARRIVATO BEN CUSTODITO CONSIGLIO FEPshop
2024年1月10日
FEPshop 3D Printers, Materials & More からの回答
Thank you so much for your five star review!!
The FEPshop Team
FEPshop 3D Printers, Materials & More からの回答
Thank you so much for your feedback and kind words! We hope we can help you again next time.
The FEPshop team,
i didnt get the package yet
2024年1月2日
FEPshop 3D Printers, Materials & More からの回答
Hi Joseph,
We're genuinely pleased that we were able to work together to resolve the issues you faced. Your satisfaction is important to us.
As a small favor, we kindly ask if you could consider updating or removing this 1-star review. Your feedback significantly impacts our business, and reflecting the positive outcome of our collaboration would be greatly appreciated.
Thank you once again for choosing us and for your understanding.
Warm regards,
The FEPshop Team
FEPshop 3D Printers, Materials & More からの回答
Hi Robin,
Dank je wel voor de feeback and review. Tot de volgende keer:)
The FEPshop team,
FEPshop 3D Printers, Materials & More からの回答
Hi Peter,
thank you for your review and feedback, sure helps us out a small business.
The FEPshop team,
FEPshop 3D Printers, Materials & More からの回答
Hoi Jeroen,
Bedankt voor de feedback, glad to be of service as promised.
The FEPshop team.
recus moins de la moitie de ma…
recus moins de la moitie de ma commande. plusieurs mail envoyer aucune reponse.
2023年12月14日
FEPshop 3D Printers, Materials & More からの回答
Dear mister Manhes,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the issues you've experienced with your order and our communication.
Regarding your order of 15 bottles, we regret the inconvenience caused by receiving only 2 bottles initially. This was due to our limited stock at the time of your order. We intended to provide a partial shipment to not delay your entire order, at no additional cost to you.
We understand that our communication might not have met your expectations. On the 13th of December, we informed you about the delay in receiving the remaining bottles due to supply chain challenges. Additionally, we offered two alternative products that were immediately available, in an attempt to provide a satisfactory solution. We are concerned that you may not have received these communications and will investigate this issue promptly.
We value your business and would like to resolve this matter to your satisfaction. Could you please contact us at support@fepshop.com or reply to our previous emails? We are committed to ensuring you receive the complete order or a suitable alternative as soon as possible.
Thank you for your patience and understanding. We look forward to the opportunity to rectify this situation.
Best regards, the FEPshop Team
Good quality products and fast delivery.
2023年12月7日
all the service was perfect
2023年12月14日
Pre-order delivered even earlier
Pre-order was delivered even earlier then mentioned.
Very good informed about shipping information and tracking. Fair price and shipping costs to germany.
2023年12月13日
Printer is damaged
Printer is damaged. I am unable to change heating temperature on my printer.
2023年12月5日
FEPshop 3D Printers, Materials & More からの回答
Firstly, we want to thank you for bringing this issue to our attention. We're genuinely sorry to hear about the problem you're experiencing with your 3D printer, especially regarding the heating temperature control. We understand how frustrating it can be when a product doesn't function as expected.
Please know that your satisfaction is our top priority. We're committed to ensuring that all our customers have a positive experience with our products. While we regret that this issue wasn't identified before the product reached you, we're eager to resolve it promptly.
Our support team has received your message this morning and is already looking into your case. We assure you that we will do everything in our power to address the issue, whether it's a matter of guiding you through a fix or addressing any potential shipping damage.
We would appreciate the opportunity to rectify this situation and demonstrate our commitment to quality and customer satisfaction. Could you please continue corresponding with our support team so we can ensure a swift and satisfactory resolution?
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
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