Fido レビュー 3,111

J'ai essayé de changer à Fido il y a plus de 3 semaines. Ils m'ont envoyé une carte sim par la poste mais elle était défecteuse et je l'ai perdue.
Maintenant j'essaie d'avoir une carte sim ou esim depuis 2 semaines et c'est le ping pong entre le service technique (qui finalement m'a dit qu'ils ne pouvient m'envoyer de code par souci de fraude (vu que je n'ai pas accès à mon numéro d'accès de téléphone temporaire)) et le SAC qui dit que c'est la job du
Il n'y a aucune forme de vie intelligente qui se dit qu'il y aurait peut-être moyen de m'identifier autrement (j'ai été une cliente de FIDO depuis plus de 30 ans). Aucune adrese courriel pour faire une plainte et leur formulaire est trop court. Ce n'est plus possible non plus de les rejoindre sur Facebook ou autre comme c'était le cas il y a 2 ans.
La solution simple serait d'aller en magasin mais je suis en invalidité et c'est presque impossible pour moi. Tout le monde est gentil (pas la faute des agents), mais leur système est pourri. Pour finir, dans leur pingpong, ils m'ont oublié sur la ligne (samedi pm) alors j'aurais pu attendre jusqu'à lundi matin avant que quelu'un me réponde.

Offer me a plan for $39 and when I receive a bill I was shocked because charge me $160!!! When I call customer service they tell me it is service charge.
When I signed pkan no one inform me about hiding fees.Untrasted company.
My advice never give your credit card to those cheaters!

Fido canada -“Absolutely frustrating experience. You now have to pay$20 just to speak to a human, while the AI bot runs you in circles without resolving anything. This isn’t customer service—it’s avoidance. When basic support becomes a paid feature, it clearly shows where customers stand.”

Terrible customer service!!!!!!!!

Terrible service, genuinely feel like they don’t want to help and keep transfering and putting on hold. Not reccomend

I have been a customer of Fido for over 13 years. I just tried to change my contract to save $15 a month, and it wasn’t explained to me well. My very first bill was $866 dollars, when they were normally $115. They were charging me $.45 a minute, which I never would’ve agreed to.
The conversation was taped, it’s clear in the recording that it wasn’t explained to me well, but they will not rectify this problem. They’ve been taken over by Rogers, and they are robbing customers!! I’m trying to fight this battle with the Better Business Bureau and the CCTS, but I’m not getting anywhere and now Fido is threatening to cut my phone off. What a crappy way to treat a longtime customer who has paid every bill in full and on time. FIDO/ROGERS SHOULD NOT BE TRUSTED!! They don’t care one bit about their customers.

It was good before … like 12 yrs ago… now horrible customer service … and now!!! This horrendous way that they will call you back if you call them … CANNOT even talk now directly with an agent on the day you call them!!! We pay this amount of money fir the cell srvice and they cannot even afford to pay for agents to receive calls !!! Have to wait for st least 3 days fir someone to call me back … most horrible service ever!!!!

En plus de devoir planifier un appel pour parler à un humain, il y a aucune façon de parler à une personne compétente au téléphone en Français. Ça fait deux fois que j’ai des problèmes avec leurs agents francis. Cette fois, j’appelle car je n’ai pas reçu de courriel pour l’activation esim après avoir commandé un second numéro sur mon compte. Après m’être fait donner de mauvais infos par deux représentants francophones qui voulaient que je me déplace en magasin, j’ai demandé un rappel du service anglophone et l’agent a réglé mon problème en 5 minutes. J’avais beau dire aux agents francos que leur réponse ne faisait aucun sens, ils n’étaient pas à l’écoute. La fille du soutien technique a même juste cessé de me parler… J’ai fait cette job quand j’étais étudiante et jamais j’aurais laissé un client en plan ainsi. Ils devraient avoir honte.

This is a terrible run company
Called for billing, was told someone will call you back. When they did we got hung up on. Now we need to schedule another call back and have to wait 3 days. Absolutely ridiculous. You can't talk to anyone in this company. Will be taking my business elsewhere.

I was frauded through likely a kiosk or door to door guy with stolen identification. I left my wallet in my truck unlocked by accident. Fido (rogers) refuses to acknowledge it as fraud but changed their company policies a year later to require a facial recognition to make a purchase of a phone through a remote employee (kiosk or door2door). I worked for Rogers for a small period of time way after the event and thought the timing of that change was interesting. Served well as a real investigation because the one offered by Transunion is just.. calling fido, hey is this fraud? no our staff didn't do that.... riightt

I personally think that some less then ethical companies use the costs and complications of lawyers and the fact our credit is being harmed to trap us into payment of things we really shouldn't be paying for. to bad going against bullies isnt free or under the costs on the claim.

Very bad signal strength, 5G speed only 4Mbps ! Incredible !
They charge the max CAD$80 for activation ( fee allow between $30 to $80 ).

I worked in Credits Operations for this company, and I am writing this because I am tired of seeing people get robbed. It is a disaster from the inside out. Here is the truth they don’t want you to know:
• The Billing Scam: They bait you with a $35 plan, but you’ll end up paying $80+ without any explanation. Even if you use automatic payments, they will suspend your account for "non-payment" months later without ever emailing or calling you to warn you.
• The Payment Arrangement Lie: This is the most dishonest part. If you have a high balance and get a payment arrangement or a deferred plan, they might tell you your service will be restored. It’s a lie. The account stays blocked ("Arec Bloc") and the supervisors refuse to make any exceptions, even when people are begging for help to pay.
• The "Lost Phone" Trap: I see customers return their phones after 2 years and send proof of the return, but the company marks them as "lost" anyway and charges the customer $700 or more.
• Ghost Accounts & Harassment: I get calls daily from people who have never used Fido or Rogers, yet they are being charged for services they don’t have and are constantly harassed by collections calls.
• Useless Customer Care: The Virtual Assistant is designed to frustrate you. If you finally reach a human, they usually hang up or transfer you to another department. In the Credits department, we are often left on hold for 25+ minutes by our own internal leads who ignore the problems or give us useless advice.
• Profit Over People: The internal communication is non-existent. The company only cares about money, not quality or helping the customer.
My Advice: They are way too expensive compared to companies like Bell. Go anywhere else to avoid the harassment and the theft. Don't say you weren't warned.

Please don’t Scam the customers if you don’t handle the worst situations your company it’s better to close, this is worst telecom company in canada. Hard to rich the customer service some customer service agent poor to understand English.

I bought pre-owned cellphone from fido on black friday with 3 months its having issues not working i try to contact them but its extremely hard with automatic Ai response, totally bad service

Shameless and Ai company that throw up bill saying they care about their customers meanwhile it goes the other way round (customers money).

Had fido for years. Wanted to change phone companies.
They would not cancel my account until the outstanding balance was cleared, still charged the monthly fees for the phone, which they suspended, and been passed around from rep to rep to rep... just a big circle jerks if you ask me. Smh. Inconceivable...

I attempted to apply for a line online and was asked to upload photos of my ID and complete a selfie verification. After going through the entire process, I was met with an error page that provided an incorrect phone number for support. Since this happened outside business hours—and March 31 was the last day the promotion was available in Quebec—I had no way to resolve the issue in time.

When I called the next day, the experience only got worse. The phone system is extremely frustrating to navigate, and the agent told me there was nothing they could do, even though the issue was clearly caused by their own platform.

To make matters worse, an account was created anyway, and I later discovered that my credit file had been checked without the application ever being properly completed.

After speaking with multiple representatives and attempting to escalate the issue, I was repeatedly transferred between departments just to reach a manager. Even then, the process was confusing—unclear prompts and, at times, the automated system would disconnect the call entirely.

Overall, this was an incredibly poor customer experience. There seems to be a lack of accountability and coordination, and no real effort to resolve issues or support potential customers. I previously dealt with Rogers Communications, and unfortunately, this experience reminded me exactly why I left.

I would strongly recommend avoiding Fido Solutions based on this experience.

Service client médiocre , en fait ils n'ont aucun service client , tu ne peux discuté avec eux , c'est eux qui choisissent si cela leurs tente ou pas .

Ils ne règlent pas les problèmes pour lequel tu les as contacté. Pas moyen de voir le forfait que tu as acheté initialement avec les rabais.

I'm a loyal customer of Fido for the past 20 years. I currently have multiples lines and plans with Fido. We used to be able to chat online and get immediate customer service. Today I needed to contact customer service about one of my lines and I got received by chatbot online and voice assistant on the phone - there is no more human we can be connected to and the assistant only repeats it can schedule an appointment over 4-5 days later with an agent.
It's the first time I ever leave a review about anything ever, this really really disapppointed me!
Will for sure look into new phone company. This was one of the most frustrating experience I ever had with all customer services combined!

Très très écœurant et déplorable ce que j’ai vécu avec Fido. Depuis des semaines j’appelle pour une chose qui a été convenu avec l’agent durant mon adhésion. Lors de cette dernière, l’agente m’a confirmé à plusieurs reprises que les frais d’activation seront exemptés j’ai cru à cela malheureusement. À ma grande surprise il me l’ont chargé. Depuis lors, j’appelle à chaque fois pour demander une correction j’ai même parlé avec une superviseur Annita le vendredi 27 mars qui m’a rassuré à ce sujet j’ai malheureusement eu confiance à nouveau. Et voilà rien qui n’a été fait et aujourd’hui je parle avec une autre superviseure et elle me dit subtilement de l’assumer en plus, et me dire qu’ils ne peuvent pas faire grand-chose. J’aurais préféré qu’on me disent ce qu’il en était au lieu de me faire un tour et me faire poireauter comme ça, me faire perdre beaucoup de temps juste pour une chose qui a été bel et bien convenu en amont. Et à chaque appels on me dit des choses contradictoires. Je me suis fait avoir je le reconnais mais pas une prochaine fois. On a voulu juste me vendre la chose au point de me dire des choses malhonnêtes. C’est triste et écœurant la façon que vous traitez votre clientèle or j’avais appelé en ayant une idée de loyauté sur le long terme envers vous mais voilà les retombées. Que c’est malheureux!!