Fido レビュー 3,111

I don't know what's happened to Fido but after nearly 2 decades, I'm leaving. I called because I need help with my phone, it's a tech issue but yet their AI system wouldn't even let me sit on hold, which I would have done, no instead I'm forced to make an appointment, either tomorrow or Saturday. WTH!! I'm having technical issues with my phone and I have to wait at least a day? And of course it's only at times when I'm at work and can't be on the phone with tech support. Who came up with that brilliant plan? If I'm calling right now, it's because this is when I need help and this is when I have time to sit and wait! Not to mention in the last three months my bill has gone up at least four dollars, no warning, no reason, nothing. Bye fido, here's my cancelation paperwork, GO FETCH!

Very bad customer care. Online chat is worst.
Worst ever service provider.
I spoke and got a $5 loyalty discount, instead of deducting it to my bill, they added $5.
Now cannot call back until tomorrow.
What a joke.
Going to bell, they provide better services.

They deserve a zero

Keep charging me roaming fees even tho I am nowhere near the states, over 200$ so far

Crooks

I canceled 2 cell lines and 1 house line . Fido keeps increasing my bill. Not easy to reach out .fido keeps making up rules everyday. Stay away from this cell provider.

If I could give fido a big zero rating I would. Customer service and tech suport absolutely horrid. As of Dec 15 25 you will not be able to get real human customer service representatives One has to use the virtusl assistance then Fido will call back you at a time they pick but of course they do not call you back. So no human representatives to voice concern rather if you have tech issues or ant other issue. When did get a real human rep. They knew nothing. Even your phone wS not working and you have proof they still claimed nothing wrong their end. Do not do not do not give fido roger any businesss horrid horrid horrid service . Shame on Rogers and Fido you a the worst company going. All your concerned is about making a fast buck.

Unfortunately, zero star is not available as rating. Fido has lost it. I am with them since they first came to Ottawa. On occasion they appreciated my loyalty. Now I feel they appreciate my stupidity of hoping they will improve. Constant increases of prices, placed on the last page of the bill. Availability to speak to an agent in days from the day you call. Terrible customer service that hinges on mockery. They should be ashamed by how they conduct their business in Canada. Whichever authority is responsible for how companies like Fido treats clients are sleeping at the wheel, while we pay trough the noses for a subpar service.

Customer Service is fine, it doesn't work, you can't get through and when you do get through, the machine turns on and no one calls back. If it's urgent, there's no way to connect to find out something or some emergency.

Anytime there’s an issue I have to wait 2-4 days to talk to a human being! Now they’re charging $20 per line to have a customer service rep change your plan over the phone! I changed my plan myself online a few days ago but requested an appointment to speak to a human being and she and I spoke about plans but she made no changes as there weren’t better offers than the one I had chosen online and my bill came today charging me $40 in addition to not only my new plans for 2 phones, but also full charges for the old plans for those phones. So $187 for 2 bring your own phone bills because their system is garbage! I’m not sure I’m staying with Fido after this. Having to wait half of a week to get something resolved and possibly being charged for that help is utterly disgusting.

Service à la clientèle vraiment pourri. Impossible de parler à quelqu'un on doit prendre un r-vous par téléphone et attendre qu'on nous rappelle, dans un délai de plus ou moins 5 jours. Et il n'y a aucune considération pour les clients, ils augmentent le prix du forfait sans raison et si on veut négocier on tente de nous faire passer chez Rogers pour avoir un forfait plus abordable.

I have been with Fido for over twenty years I called today for support they want to call me back you cannot talk to them I guess it’s time for me to look for a new provider not happy with them Fido called me back at 4 30 I told the agent I wasn’t happy told him I can’t leave a message that Fido would call me back he said that Fido don’t call back that o had to talk to a technician I said if you don’t do call back why are you calling me he said how can I help you I said don’t you listen to what I said to you he ignored what I said to him and I just hung up. The phone fighter was good until they joined with Rogers and now I’m online looking to find another cell phone provider. This is totally ridiculous. Fido shame on you.

Je suis client chez Fido depuis plus de 30 ans et j’avais jusqu’à récemment quatre lignes actives avec eux. Malheureusement, je dois constater que le service n’est plus du tout ce qu’il était. J’ai même dû transférer l’une de mes lignes chez un compétiteur, principalement en raison de la baisse marquée de la qualité du service.

Ce qui déçoit le plus, c’est qu’après trois décennies de loyauté, il n’y a aujourd’hui aucune différence de traitement entre un client de longue date et un nouveau client. Les forfaits qui me sont offerts ne sont plus compétitifs et, chaque fois que je tente d’obtenir des réponses ou de parler à quelqu’un, je perds énormément de temps. Le système téléphonique et le service au centre d’appel se sont détériorés, rendant l’expérience beaucoup moins agréable que chez d’autres fournisseurs.

Ironiquement, c’est seulement après avoir annulé une ligne que Fido m’a rappelé pour tenter de me retenir et m’offrir de meilleures options… mais il était déjà trop tard.

Quand on possède plusieurs lignes et qu’on est fidèle à un fournisseur depuis autant d’années, on s’attend à un minimum de reconnaissance et de considération. Ce n’est malheureusement plus le cas.

Je ne recommande plus Fido, et je souhaite simplement partager mon expérience afin d’aider d’autres clients à faire un choix éclairé.

I had a terrible experience with Fido. The website was confusing and hard to navigate, making it difficult to find basic information. Customer service was unhelpful and frustrating, with long wait times and vague responses. Overall, poor service and a frustrating experience. I’ll be switching to a different provider.

Fido has gone down the toilet fast, you can thank Rogers for that. Ever since Rogers bought them out they have become greedy to their loyal customers, and now they're just going to lose a lot of customers. On top of that, their customer service is a complete joke now, they have an AI doing all the human work and you can't even speak to someone now, but let's raise your bill $5 every year to help pay for the AI you have to speak to, what a joke. Fido used to be so good but no more, good job Rogers screwing it up.

I never thought it would happen to FIDO, meaning horrible customer service...unable to reach live assistance, having to wait days to speak to someone. Managers have no authorization to negotiate. Manager (Wayne) was unable to tell me why 2 increases within the last 2 months & no sorry to hear you are planning on leave us. What a shock that customer service went from a 10 to a 1 within such a short time!!

Hello,

I am extremely disappointed with the customer service I recently received. My daughter has a 100-minute outgoing call limit, and we were charged for going over that limit. I contacted Fido and spoke with a manager named Matthew, and we were on the phone for over two hours.

During that call, he gave me a reference number, offered to change my plan, and said he could provide a $50–$80 reimbursement if I switched to the new plan. I told him I would think about it and call back. I specifically asked him to make sure he added detailed notes so that I would not need to repeat everything.

A few days later, I called back—only to discover that no notes were added. I ended up spending another three hours on the phone. The second manager I spoke with told me they could only reimburse $20, completely ignoring what was previously offered.

As a customer of over 20 years with five lines under Rogers/Fido, this is unacceptable. I was also told that “all calls are recorded,” yet they were unable to review the previous conversation with Matthew.

I am requesting the following:

Honor the original reimbursement offer of $50–$80 as discussed with Manager Matthew.

Correct the account notes and ensure proper documentation moving forward.

Provide clarification on why the previous manager’s commitment was not honored and why call recordings cannot be accessed.

I expect a prompt resolution, considering the amount of time I have already spent trying to resolve this issue.

Thank you.

One star feels generous. Customer service is terrible—I had to wait over two days for a call back on a technical issue that needed urgent attention. The network coverage is consistently poor for both data and mobile. I regret switching to FIDO.

WITH FIDO, YOU CAN’T EVEN TALK TO A REAL PERSON. THAT VIRTUAL ASSISTANT IS SUCK !!! YOU ARE VERY LIMITED TO WHAT YOU WANT TO GET DONE. THE COMPANY JUST CHARGE YOU WITH HIDDEN CHARGES AND KEPT BILLING YOU MONTHS IN ADVANCE. I WILL CHANGE MY COMPANY TO EITHER BELL OR TELUS.

I’ve had a very frustrating experience with Fido’s customer service. I called once and they called me back, but things got worse afterwards. Their automated phone system is unbelievable — after my second call, it blocked me completely. When I tried to follow the instructions (for example, pressing 2 for account problems), I kept getting the same message: “Due to a technical problem, we cannot connect you to an agent right now.”

No matter what option I chose, I couldn’t reach a human agent. The system just kept looping and refusing to connect me. For a company of this size, this level of customer support is extremely disappointing.

I hope they fix their phone system, because customers deserve better access to support.

Was using Fido for almost 2 years, not knowing any better, the coverage is terrible - everywhere, constantly not getting reception in places my friends could.

One day, after a month trip to Asia, I come back home to realising they had charged me almost $90 for roaming while I was overseas. I did my best to disable roaming, and whatever I could in the app. Still, I received an occasional “You have roaming! You can use it at a rate of $18 a day” SMS a few times during my trip. I decided to pay no mind to it because I had all my settings turned off for roaming. I used a SIM card for my entire trip from a different provider so I had no business using their expensive data.

Today I went to this Fido store and explained my situation to the customer service representative, only for him to respond in a very outwardly aggressive tone. I walked out the store and straight to Bell and was greeted by a pleasant group of workers who explained to me all the plans.

I subscribed to the highest tier international data plan available so I don’t have to deal with this nonsense anymore. Even so, it is still cheaper than what Fido was trying to charge me for roaming monthly. I simply don’t like getting unexpected charges and would rather pay for good service.

If you’re thinking of using Fido, don’t think about what you are getting for the discounted prices. Think about what you are not getting. That’s how they are providing Roger service at a discount.

5G+ on Bell was the difference between a 180mbps and 900mbps immediately after on my Ookla Speedtest.

FIDO will try to scam you and take extra money any way they can. Avoid them!