Fido レビュー 3,111

J'ai été clientète auprès de Fido pendant près de 15 ans, mais la dernière année a été catastrophique.

J'ai voulu profiter d'un rabais sur un téléphone, donc j'ai demandé un rehaussement via l'application. Ma demande a été signalée comme une fraude et mon compte a été suspendu. Aucun appel pour m'informer de la situation, silence radio ! Pendant ce temps, on continue de prélever les versements sans poser de questions.
Le service de prévention de la fraude est injoignable et ne retourne pas les appels. Prendre rendez-vous avec un agent du service client est un vrai casse-tête.

La même situation s'est produite lors de mon précédent rehaussement en 2023, mais je croyais que ce n'était qu'une simple erreur et que ça ne se reproduirait plus.

Bref, j'ai pris la décision de faire transférer mes services vers une autre compagnie pour qui le service client semble avoir de la valeur.

I would have left zero stars but one star was the minimum allowed.
Fido has reasonable prices but zero customer service.
It is all virtual assistants who made me make an appointment to speak to a live agent the next day.
I waited for the appointed time and the call went directly to my voicemail. Phone never rang. Didn’t even show up that they had called at all. Just a missed message.
Horrible customer service.
If you care about your blood pressure, pay more for a phone plan elsewhere.

Rogers tech support is absolutely brutal.

I have now been on hold for a second day in a row awaiting tech supports. Its 57 minutes and counting now.

Yesterday same story, they cannot answer because they are too busy so its not possible and will answer when possible.

Exactly what does possible and impossible have to do with anything? This has to have be one of the most useless and frustrating experiences ever so I WOULD NEVER CALL A ROGERS TOLL FREE NUMBER FOR SUPPORT. Its now been 45 minutes waiting be with you as soon as possible please continue to hold to keep your place in line yeah 45 minutes unbelievable terrible terrible wasted minutes. wasted minutes

Next time my bill is due i will respond by saying that my line is extremely busy at present therefore its not possible so please wait in line while I deal with other collectors and then I'll be with you as soon as its possible.

no thank you,

Michael Falconi
(416)999-6692

Don't be in business and save everyone aggravation. I signed up for a new plan for my wife and I what I was told was 25.00 a month and for the first four months an additional 20.00 per month to cover the 80.00 connection fee. My calculation that adds up to 90.00 plus taxes. Just got my first bill 268.00 they are nuts

terrible service

i am a regular client of fido since years and i was happy with it, but recently i got extra charge based on customer service wrong info which is so disappointing and thinking to change my provider

Horrendous.. stay away!!
No live people to talk to.
Plans only go up!!
Omg it's BAD..

Absolutely poor service.
Absolutely poor service. They either handed me the bill or asked me to change it. I had already paid, yet they are charging me again. I don't understand why this company is so cheap.
Absolutely mediocre service - or rather, no service at all.

Je n’ai pas changé de fournisseur de services mobiles depuis de nombreuses années. Je suis resté avec Fido pendant presque 15 ans. Durant cette période, mes enfants ont grandi et j’ai ajouté deux lignes supplémentaires, ce qui fait qu’actuellement j’ai trois numéros chez Fido. Pendant toutes ces années, le service s’améliorait constamment — sauf cette dernière année.

Je suis parti en vacances pendant une semaine. Durant ce voyage, je n’ai pas utilisé Internet, ni effectué d’appels, ni envoyé de messages (car je n’ai pas de forfait d’itinérance). Après mon retour, j’ai reçu une facture où 54 $ supplémentaires avaient été ajoutés à ma ligne, ainsi que 18 $ de plus sur la ligne de mon fils, qui était en voyage avec moi.

J’ai passé plus d’une semaine à essayer de comprendre pourquoi on me facturait des frais injustifiés. Ce fut la pire expérience de service à la clientèle que j’aie jamais vécue. À l’heure actuelle, il est impossible de joindre directement le service à la clientèle de Fido : il faut obligatoirement prendre un rendez-vous, ce qui fait perdre énormément de temps.

J’ai parlé avec plusieurs agents, notamment Sara, Amina, Sousina et beaucoup d’autres. L’un me disait que j’avais utilisé des données, un autre affirmait que j’avais passé des appels. Chaque fois, la conversation se terminait sans solution : redirection vers un autre numéro, recommandation d’écrire à un support automatisé, ou même un agent qui raccrochait simplement. Je n’avais d’autre choix que de reprendre un rendez-vous pour le lendemain.

Un jour, après près de six appels, j’ai enfin réussi à parler à un superviseur. Il m’a confirmé qu’il s’agissait d’une erreur du système et que je n’avais rien utilisé pendant mon voyage. Heureusement que je n’ai pas abandonné et que j’ai insisté pour que justice soit faite. Le superviseur a retiré les 18 $ facturés pour la ligne de mon fils et, concernant ma propre facture, il m’a dit d’attendre 24 heures.

Entre-temps, j’ai déposé une plainte auprès du CPRST — Commission des plaintes relatives aux services de télécom-télévision (en anglais : CCTS – Commission for Complaints for Telecom-television Services).
C’est l’ombudsman indépendant du Canada qui traite les plaintes des clients concernant les opérateurs mobiles, les fournisseurs Internet et les compagnies de télévision (comme Fido, Rogers, Bell, Vidéotron, etc.).
Si vous avez un litige ou un problème, je vous recommande vivement de vous adresser au CCTS : ils vous aideront à 100 %.

Une semaine plus tard, ma facture n’avait toujours pas été corrigée. Grâce à l’intervention de l’équipe du CPRST, mon dossier a avancé, et j’ai reçu la lettre suivante :

« Fido nous a informés que vous et Fido avez réglé votre plainte. Les détails du règlement, tels que décrits par le fournisseur de services participant :
Vladimir Nemerov COMP-01361596
Crédit — goodwill adjustment.
Si vous n’êtes pas d’accord avec cette affirmation sur le règlement de votre plainte, vous devez communiquer avec nous dans les 15 jours et nous expliquer pourquoi vous n’êtes pas d’accord avec Fido sur le règlement de votre plainte et quelle solution vous recherchez. Si nous ne recevons pas ces renseignements, votre plainte sera considérée comme conclue et fermée, et le règlement devra être appliqué par le fournisseur. Aucune réponse de votre part n’est nécessaire si vous convenez que votre plainte a été réglée à votre satisfaction.
Veuillez agréer l’expression de nos sentiments les meilleurs.
Équipe d’évaluation de la CPRST. »

En conclusion, je tiens à dire que je suis profondément déçu de voir à quel point Fido, qui était autrefois un excellent fournisseur, s’est détérioré. Malheureusement, je vais devoir mettre fin à mon contrat et passer chez un autre fournisseur.

So fido made me an offer and the agent said he would call back after November 11th because that's when my contract ended. No one called back. Than I called today and the best fido would offer was 15 dollars a month more than what the other agent offered. So now i will look at moving this number as well. Oh, I switched my main number that i had with fido for 20 years to telus in September because their offer was 38.00 a month less. A month later fido called and said they they would beat the telus price by 5.00. Too late!

But fido does tell me constantly that they value me as a customer.😂😂😂

HORRIBLE SERVICE. CANNOT TALK TO A HUMAN. NEED TO SET UP AN APPT. THEIR CALL ALWAYS GOES INTO VOICEMAIL.
WILL BE CHANGING CARRIERS.
WORST POSSIBLE SERVICE - OR SHOULD I SAY NO SERVICE.

November 19, 2025 – I find a ridiculous $0.30 “past due” from JULY on a 5-month $0 promotion bill. I never even activated the new SIM they sent! This tiny mistake could have wrecked my credit for months and I only just noticed.
Tried calling – impossible to reach a human. Finally get through after wasting half my afternoon, go through full verification, and the agent (heavy Indian accent, barely understandable) tells me he can’t fix $0.30 himself. He’ll “raise a ticket” AND I have to wait for a text, click a link, log in again and submit a request myself.
Are you kidding me?! For thirty cents THAT SHOULD NEVER HAVE BEEN CHARGED?! I begged him to just waive it – he kept repeating “sorry, this is policy” like a broken robot.
This is the most brain-dead, customer-hostile process I’ve ever seen. No other carrier makes you do extra homework for THEIR screw-up. Your frontline staff are powerless and half the time impossible to understand.
Fido, fix your stupid policies and hire people who can actually speak clear English and solve problems. I’m done – shopping for a new provider today. Worst customer service in Canada, hands down.

Fido customer support is officially the worst experience I’ve ever had with customer support. My husband and I wanted to get iPhones through changing our plans. That seemed successful at first based on what the app says. They changed the plan and then they called to say that his work permit ends in a year and a half instead of two years, so they won’t give him the phone. But the app showed that it was shipped. Then he called again customer support, and they said that the previous customer support rep was wrong, it was approved. After that I got a call, and they said basically the same to me, that my work permit ends sooner, so I can’t be financed. We called them again, at that point they said that my husband could get a phone but I couldn’t. We have THE SAME work permit dates and we ordered THE SAME PHONES. What’s going on? When we asked to change my plan back then, they told us to do that ourselves in the app. Great, super helpful! His phone hasn’t arrived yet btw, so I already don’t know what more to expect. If I could put a lower score than 1, I’d definitely do that! 1 is too much

Never again! Not alive agent. No support. Automated service directs you yo an appointment.
Slow and unstable speed.
Compared to 10 years, even 5 years ago Fifo went down significantly.
I feel sorry for myself that I have contract for 2 years.
1 year left
No- No-No

⁴Fido is a complete joke.Do not waste your money with them. Fifty percent of the phone calls if people try to make towards me.Don't actually ring on my phone.I've seen it firsthand when i'm standing with somebody and they try calling it. It's a big deal when you're waiting for doctors to call or hospitals. And then when you call fido, they say they'll call you back when they do they?Then, put you on, hold for twenty minutes.Well, they say they're gonna connect you to a customer service person.What was the point of calling back if they're just gonna put you on whole for twenty minutes. After paying up and i'm calling you back yet again.They don't know what to say.And they just sit there quiet.I've never seen such horrible customer service and such a horrible company to deal with. Fido is a complete waste of time and money last time.They suspended my service because I was on direct bill.And when they tried putting it through on their end, my credit card or whatever it was to pay the bill.It didn't go through apparently, so they canceled my service!!!!!! Then, when I finally get it back, they no longer given me the special rate that I had been getting lol scammers. Also, good luck trying to understand a single word Anyone says on the phone. Broken english is one thing, but whatever they're saying, you have no idea.It's a bunch of mumbling, and then they get absolutely quiet when you call them on their garbage

1 ) Online chat was stopped
2 ) You cannot speak to someone, You have to make an appointment for a call back. Which is several hours from the time you initially place the call
3) This is the 4th call I have made to Fido (have been a customer since 2011) and they do not understand the questions and my description of the problem.
I will most likely be cancelling Fido as my cell provider and going somewhere else.
Our call centers should be moved back to Canada.

Fido store that is on 8388 128 street I experienced the worst customer service ever. Their agent Ravneet Kaur literally shouted and harassed me at the store while I went to clear my doubts about my current plan. I don't know why she behaved that way but I was completely in shock. Please never go to that store.

Well, my account was just hacked. Got an email that my PIN was changed and I cant log in to my account. Stores are closed and only AI is answering the phone. Apparently a human will call me tomorrow. While all my information is in a hackers hands until then. Bravo on cost cutting! Choose a different company if youre looking for a provider.

Our Sales representative Shams did an excellent job, he was very knowledgeable, saved us a lot of money, and was very quick in the service delivery.

Rogers owns Fido.
Rogers is the reason Fido has turned to really bad service. Rogers wants Fido to be equally bad on service and then get those who have no clue turn to Rogers for service only to learn that Rogers is in fact WORSE.
FIDO was good until Rogers greed closed customer service and sent call backs - 4 days later - to somewhere they don't speak English well.