Field & Flower レビュー 

Field & Flower からの回答

3日前

Hi Paul,

Thanks again for leaving this wonderful review! We really appreciate the 5 stars⭐

It's great to hear that you are enjoying the products our British farmers prepare for us. Your support means that we can keep offering the best meat you can buy!

We look forward to receiving your next order.

Best wishes,
Ellie & Stacey

Field & Flower からの回答

4日前

Hi there,

This is such a wonderful review!⭐

I'm so glad you are enjoying our range. We pride ourselves on animal welfare and ethics, and it's wonderful to hear that these things are important to so many of our wonderful customers as well. This was a leading factor in the development of our new range of Ready Meals. It was important to us that all of the meat in them was the very same meat from our range, so you can enjoy a night off from cooking without compromising on an ethical, delicious meal!

Thank you for your kind words about myself and Stacey. Our customers are the reason we get to do what we love - it really is our pleasure to help.

Thank you again for your continued support. The team look forward to preparing your next order🐮

Best wishes,
Ellie & Stacey

Field & Flower からの回答

4日前

Hi Jimmy,

We are so pleased that you chose us for your BBQ this year! Thank you for taking the time to leave us a 5 star review💫

It's brilliant to hear that you feel our pricing is fair for the quality and quantity of meat you receive. We have various ranges across our website from our Values Range to our Member's Exclusives, and this helps us to cater for everyone.

The heat is still pushing on at the moment, and our BBQ page is still live on the website. If you have any burger flipping left in you then you know where we are.

Thank you for your support🐮

Best wishes,
Ellie & Stacey

Field & Flower からの回答

4日前

Hi Carmen,

Thank you for the 5 star review!⭐

We're so pleased to hear that both our products and service have been top notch. Our subscription service really is flexible which allows you to try our whole range and find your favourite products! It's great to be able to sit down and choose exactly what you fancy at the time🍽️

We are almost ready to start preparing for Christmas again here, even though with the current heat it feels wrong! It's great to hear that everyone enjoyed their dinner, and we are really glad to have been a part of that.

Thank you for your support over the last few years. We hope to have the pleasure of having you as a customer for many more to come😊

Best wishes,
Ellie & Stacey

Field & Flower からの回答

2026年7月9日 に更新

Hi Jill,


Many thanks for leaving us such a glowing review.


I am thrilled to hear that you were happy with our services and that we were able to resolve this delivery issue for you. It was the least we could do, many thanks for your support over the last 100 boxes! ⭐

We can now call you a super fan! Thank you for being such a valuable member of the herd. 🙏


Have a wonderful day and do stay cool in the heat.


Best wishes
Ellie & Stacey

Field & Flower からの回答

2026年7月6日

Well..... what a cracking review on our crackling! 🐷

Many thanks for your wonderful words today. It means so much to us to hear that you are enjoyong our products, whilst supporting our hard working British farmers.

Your support is truly appreciated, and we hope you will enjoy lots more delicious crackling.

Have a great afternoon in the sunshine ☀️

Best wishes
Stacey & Ellie

Field & Flower からの回答

2026年7月7日 に更新

Good morning,

Many thanks for leaving this review. Sadly, I was expecting it after your box was delivered to the outside of your apartment block last Friday, and the driver was not able to take this to your flat door.

We are very sorry that this caused such inconvenience and distress. As soon as we were made aware of this situation, I contacted DPD and requested the driver go back to redeliver your parcel. The advisor at DPD asked us to contact you as the delivery instruction on the account said 'place at my front door' and they were after some more information as to how to gain access to the apartment block to take your parcel to your flat door. The reason they request this information is to make sure all goes well with the delivery, and give the driver as much information as possible, not to add blame. We believe the driver got confused with which door to leave the parcel at on this occasion, and sadly, left it at the front door of the main apartment block.

I am very sorry this caused you such distress. I tried to call you on two occasions to discuss this with you and resolve the situation, but unfortunaltely the line disconnected on both occasions. We have refunded the delivery fee and logged a complaint with our courier for you. I am sorry that you did not wish to resolve this issue, and, as requested, I have now passed your details to our IT Team to delete your account.

Many thanks for your support over the last three boxes. I am sorry that your last delivery was not a success.

Best wishes
Stacey & The F&F Team

Field & Flower からの回答

2026年7月3日

Hi Sheila,

Happy Friday!

Many thanks for your kind words.

We are so pleased that you have found the team here at F&F to be friendly and helpful. We like to think we are a happy herd down here in Somerset. 🐮

It is great to hear that you are enjoying our products. We appreciate your support.

Wishing you a wonderful weekend.

Best wishes
Stacey

Field & Flower からの回答

2026年7月1日

Good afternoon Jane,


Thank you for leaving the F&F Team such a fabulous review! ⭐


I do agree with you - the staff here are incredible! There is a really supportive team behind the scences here at F&F, who are all working towards the same goal with the same work ethic. I am pleased this comes across to our customers.


I love that your first order was a 'test' and that we passed with flyer colours! You must be approaching your 10th box which means you will get access to our members exclusive range and £10 off your order very soon! Enjoy!


Wishing you a wonderful day and thanks for taking the time to share your feedback.


Best wishes
Stacey

Field & Flower からの回答

2026年7月1日

Good morning Doreen,

Many thanks for your wonderful review. I am very pleased to hear that you are enjoying our new ready meal range! It is great to finally have these products on the website after a lot of hard work behind the scenes.

I am very proud to read that you feel our 'customer service is the best you have come across'. Ellie & I work very hard to make sure all of our customer enquiries are dealt with quickly and efficiently, with kindness and care. We always aim to resolve any queries that our customers may have and keep everyone in the herd happy. 😃

We truly appreciate your custom and this glowing review.

Have a wonderful Wednesday!

Best wishes
Stacey & The F&F Team

Field & Flower からの回答

2026年6月30日

Hi Pat,

Many thanks for your email. Hasnt it been hot! ☀️

The team here at Field & Flower have all been up against it in this severe heat. We have been taking precaustions to try and make sure the temperature of all our boxes stay cool. We have used extra ice packs, our carcboard liners AND our silver liners. Therefore, I am extremely thrilled to hear that your order was well insulated and well packaged on arrival. It is great to know that our liners are doing their job!

We hope you managed to stay cool in the heat, and we hope you enjoy your order.

Many thanks for leaving us a review.

Best wishes
Stacey

Field & Flower からの回答

2026年6月26日

Good Morning from The Team here at Ops (no bots👾 )


Thanks for your kind words and wonderful review. I am thrilled to hear that our Customer Experience Team have still been answering your calls quickly and efficiently in this heat. We love speaking with our wonderful customers and having personable conversations, this is just not possible when dealing with AI.


Ellie and I will always be at the end of the phone ready to chat, and no amount of AI will ever change that!


Wising you a wonderful day and I hope you are able to keep cool in this extreme heat. 🥵


Best wishes
Stacey & The F&F Team

Field & Flower からの回答

2026年6月22日

Hi Jacqueline,

Many thanks for taking the time to leave us a review.

It is great to hear that you enjoyed the Fish Pie Ready Meal 🐟
This is definaitely a firm favourite amongst the F&F family (along with the Lasagne). We truly appreciate your feedback and we hope that you will continue to enjoy some other ready meals in our range.

We hope you have a wonderful week in the sushine ☀️

Best wishes
Stacey

Field & Flower からの回答

2026年6月22日

Hi Deya,

Many thanks for leaving us such a lovely review. ⭐

You are correct, animal welfare and sustainability are two of our top prioritise here at F&F, and they will always remain very important to us.

I am pleased that you found our customer service team to be helpful too. We take great pride in delivering excellent customer service, and we work hard to maintain a high standard.

We hope you are enjoying the sunshine.

Best wishes
Stacey
Best wishes
Stacey

Field & Flower からの回答

2026年6月22日

Wow! What a wonderful review. Thank you for your kind words on our produce, customer service and ethos; we are very glad to hear that you find our products delicious. It is always lovely to hear that our meat boxes are being thoroughly enjoyed. The Dry Cured Smoked Horseshoe Gammon is most definately a big hit within the herd.

I have shared your review across the business to give everyone a boost in this scorching 30 degree heat🥵 I'm pleased that you've had such a good experience and we thank you so much for your continued support.

Enjoy the sunshine ☀️

Best wishes
Stacey & The Team

Field & Flower からの回答

2026年6月10日 に更新

Good Afternoon,

It's so lovely to hear from you. Your message has definitely brightened our day! 😃

It is always nerve wracking when we launch new products here at F&F. It requires a great deal of time, research, product testing, problem solving, designing, decison making and commitment. Therefore, it is extra special to receive such wonderful feedback about our new ready meals and our ragu.

All of the team here at Field & Flower will be thrilled to read your review, as it has taken such hard work to get to this stage. We are very proud to have launched a range that delivers convenience without compromise, and it is great to hear our customers are already enjoying our new creation.

Many thanks for taking the time to leave us a review, and I hope you will continue to enjoy all of the other products in this new range. 🍴

Best wishes
Stacey & The Team

Field & Flower からの回答

2026年6月9日

Hi Lyndsey,


Many thanks for taking the time to leave us such a wonderful review.


It is great to hear that you are enjoying our new range of ready meals. The cottage pie and meatballs are also a huge favourite for my son. We are thrilled to be able to offer convenience meals without compromising on our quality or ethics. Our ready meals have already saved many busy mums lots of time in the kitchen!

We now have over 400 products on our website to chose from, so there is certianly something for everyone.

We truly appreciate your loyalty and custom, I will share your positive feedback with the rest of the team. We all hope that you will enjoy many more delicious orders.


Have a wonderful afternoon.


Best wishes
Stacey & The F&F Team

Field & Flower からの回答

2026年5月12日

Good afternoon Marion,

It was lovely to speak with you today, I am pleased that we were able to resolve your query over the phone, and that you continue to find our customer service team friendly & helpful.

Your support over the last 75 boxes has been incredible, and it was so lovely to hear the excitment in your voice when we were discussing your next order, even after 75 deliveries! Field & Flower, our British farmers and our small artisan suppliers rely on customers like yourself to support them, and we are all truly grateful for your orders.

Many thanks for taking the time to leave us such a lovely 5 star review today. ⭐

Enjoy your next order!

Best wishes
Stacey & The F&F Team

Field & Flower からの回答

2026年5月12日

Hi Tanzi,


Many thanks for leaving us such a positive review. We really appreciate your kind words and support.


It is great to hear that you are supporting our values, and recommending us to others. Thank you also for your appreciation of our nose to tail eating philosophy, and our vision for a more sustainable and less wasteful model of food production.

We hope that you will enjoy many more delicious orders from us here at Field & Flower; do let us know what you enjoy cooking! Ellie & I love hearing what our customers enjoy eating. 🍴

Have a wonderful afternoon.

Best wishes
Stacey

Field & Flower からの回答

2026年4月24日

Hi Mike,

Many thanks for your wonderful words ✨

We really appreciate the time you have taken to leave us your feedback. I am pleased we were able to help resolve your query, and that you are happy with our services. I have to agree with you, it really is 'The Best meat You Can Buy'.

I hope your enjoying the sunshine 🌞, it wont be long until BBQ season arrives here at Field & Flower. 🍗 🍔🌭

Take care & best wishes
Stacey