We have been using Field & Flower on a regular basis now and found the quality of their products and their Customer Service exceptional. We particularly like the range of products available, all et... ãã£ãšèŠã
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I tested this companies delivery on quality , timing and service with my first box. Now I'm on my 7th ! excellent quality meat , cheese , yogurt.... excellent delivery and really lovely staff . th... ãã£ãšèŠã
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I have never been disappointed with my orders from Field & Flower which always arrive on time. Their products are first class and the new ready meals are delicious and easy to cook. Much nicer than su... ãã£ãšèŠã
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I have been a Field and Flower customer for many years. The meat is consistently high quality and the customer service is second to none. There were problems with DPD delivering my latest order and El... ãã£ãšèŠã
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We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.
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We ordered a ham for Christmas
We ordered a ham for Christmas, 2 months in advance, only to receive an uncooked ham with a jar of honey on Christmas eve.
We were then told we could cook it ourselves, which in of itself would have only been relatively irritating, but it was Christmas eve! In fairness to them, they did refund us straight away.
2025幎12æ24æ¥
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Field & Flower ããã®åç
Hi Alex,
Many thanks for bringing this to my attention.
I am very sorry that you faced a substitution on Christmas Eve. We apologise for any inconvenience and disapointment caused. Even at Christmas, all of our products are sourced fresh to order and this can be challenging for our supply team.
As we try our best to provide exceptional service during our peak season, some factors (like relying on our suppliers and couriers) can be outside of our control. We attempted to substitute your Ham with a larger Gammon and a glaze. Although this would have required cooking, we had hoped that the outcome would have been a better quality product. We also offered a full refund for the product that we were unable to source for you.
We are very sorry that this outcome did not match expectations, and for any disapointment caused on Christmas Eve. I hope that you are able to enjoy the Gammon over the Christmas/New Year period at some point, and the refunded money will be back in your account within 1-3 working days.
If you would like to discuss this further, please do contact me on 0203 758005.
Wishing you a wonderful New Year.
Stacey & The F&F Team
The best Turkey and trimmings ever!
We ordered our entire Christmas dinner from Field & Flower and it did not disappoint. Incredible quality, fantastic flavours and everything cooked perfectly
It took the stress out of Christmas but still made it feel really special. I will be ordering every year from now on and would highly recommend
2025幎12æ26æ¥
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Field & Flower ããã®åç
Hi Julia,
Many thanks for your wonderful review and for taking the time to share your thoughts and feedback. ð
Weâre absolutely thrilled to hear that you enjoyed our Christmas produce and that Christms was made easy for you this year! It really helps when you do not have to spend all of your time cooking in the kitchen, hey!
It means so much to us, as a small business, to know our customers enjoy our food and appreciate the quality and care that goes into everything we do here.
Here's to sending you some more great orders in 2026!
Best wishes & have a wonderful New Year
Stacey & The F&F Team
Beyond Expectations
I've used Field and Flower for around 5 years and in that time I have never been disappointed. This Christmas I left it late and what I wanted wasn't available on their website any more. I called them in hope and between Ellie and Leigh they managed to source what I thought I had missed out on. The quality of the product and customer service is second to none. I cannot thank them enough.
2025幎12æ4æ¥
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Field & Flower ããã®åç
Hi Ian,
Many thanks for such a wonderful review. Christmas can be a very busy time for all and I am thrilled to hear our Custumer Experience Team were able to help you at such short notice. I will share your lovely review with all of the team here at Field & Flower.
We look forward to sending you some more lovely orders in 2026.
We are all wishing you a wonderful Christmas.
Best wishes
Stacey
The best smoked salmon I've ever had
The best smoked salmon I've ever had. Sourced responsibly and worth every penny. Have also had their sliced ham which was completely delicious!
2025幎12æ10æ¥
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Field & Flower ããã®åç
Good Evening,
Many thanks for taking the time to share your thoughts and for leaving us such a great review. â
Thank you also for your appreciation of our Salmon and Ham. They really are delicous products and I am thrilled to hear that you are enjoying them. Our Salmon is one of the most popular products on our website.
I hope you have many more delicious boxes to come, we look forward to sending you more fabulous orders in 2026!
We are all wishing you a wonderful Christmas.
Best wishes
Stacey
FAB company
Total pleasure to deal with this company- lovely products, interesting and informative emails and completely amazing and efficient customer service- a definite 10 out of 10 !
2025幎12æ9æ¥
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Field & Flower ããã®åç
Hi Mandy,
Many thanks for your wonderful review. â
This has made my evening!
The Field & Flower Elves are working very hard this evening at Somerset HQ, to get everything ready for Christmas. I will share your wonderful review with them as this will keep them all going.
Many thanks for your support, I am pleased to hear that you are enjoying our products and our emails.
We all wish you a very Merry Christmas!ð
Best wishes
Stacey & The F&F Team
Good Customer service and quality meat.
We are a new customers to Field and Flower and have been impressed with the quality of the meat that has arrived so far. It is superior to what we had been getting. Meat quality and the ethos, ethics and farming practice behind the meat we buy really matters to us so even though we have modest means we chose Field and Flower to be our new supplier. However the best thing about them so far, alongside the meat, has been the customer service so far. We had an issue with the courier service the company use on our second delivery and the two woman I spoke to about the issue went above and beyond to help. They kept us wanting to be customers despite the courier issue (which was outside Field and Flowers control) . I would therefore recommend the meat and the company.
2025幎12æ4æ¥
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Field & Flower ããã®åç
Hi Feral,
Many thanks for leaving such a wonderful review! You have made my evening. â
We really appreciate your support, it's customers like you who are supporting free-range, British farming that allow us to keep the practice and standards for animal welfare going. We are a small business, and we appreciate all our new customers and their lovely feedback.
Thank you for taking the time to let us (and others online) know how happy you are with Field & Flower. Long may it continue.
We are all wishing you a wonderful Christmas and we hope you receive some more great orders in 2026!
Have a wonderful evening.
Best wishes
Stacey The F&F Team
Excellent quality, high standards, and ethics reasonably priced
Hi Stacey, (former colleague Imogen), Tim, and all the team at Field and Flower, a note from both Toby and I, before I hand over to Toby.
Just to thank yous, and give a massive props out to all at F&F, who work so hard providing excellent customer service, and top quality food and delivery in a demanding industry, economic and environmental climate.
You always make each customer feel appreciated, and I've been really touched at how much extra thought goes into your correspondence with Toby c/o me, particularly.
The quality of meat is consistently high, as are your ethics on environment and animal welfare.
Toby is nudging me with his muzzle, so I'll hand over to the taste-meister himself.
The mutton for our Irish Stew is always superb, the leg of Lamb sumptuous (my sister Sam roasted it Kleftiki style).
Knowing a sheep has had a longer life is part of the enjoyment.
On a personal note, as a discerning Cocker Spaniel, your Marrow Bone Canoes are excellent ð, the Beef brisket was wonderful. My friends on Mousehold Heath - Rescue Greyhounds Nigel & Pixie, Cockerpoo Rosie, and others, all enjoy sampling your meats that are put in my morning hunting and protein pack when my human sister Sam stays to look after me.
Your mince meats are so tasty (venison inc'd) the fat content just right. They make very yummy meatballs that even after freezing keep their taste, juiciness and texture.
Your meat makes truly mouthwatering and healthy patties that get mixed into my kibble.
Maxi and Charlie my canine neighbours love the beef stock bones as they are much smaller dogs who can't manage a large marrow bone.
I'm really excited about the Free Range Chicken with Giblets arriving at Christmas from yous, and my very own Partridge to roast (juices of which into gravy and frozen in cubes, as will the stock from the carcass).
Sam and I hope yous all have a totally pawsome Christmas and New Year, and a festive season that is as special as
you's are.
Look forward to purchasing more in the new year.
Toby and Sam
2025幎11æ30æ¥
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Field & Flower ããã®åç
Hi Sam & Toby,
Many thanks for leaving us such a wonderful review!
We always love hearing from you both and we are thrilled to hear you are still enjoying our lovely products. It is a very busy time here at F&F as we prepare all the Christmas orders for our wonderful customers. The F&F elves are working very hard here at Somerset HQ.
We would like to thank you both for your ongoing support. We all wish you a wonderful Christmas and pawsome 2026!
Best wishes
Stacey
Riverford butter is the place to buy
Was disappointed with the 3 week best before date and then a lame excuse. It seems to me they were just getting rid of old stock.
Riverford butter is much better
2025幎11æ12æ¥
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Field & Flower ããã®åç
Hi David,
Thank you for getting in touch and for sharing your concerns. Iâm really sorry to hear about your experience with the Field & Flower butter and the short best-before date. I understand how frustrating this would be.
I also appreciate you letting us know how you felt about the explanation provided. Thatâs certainly not the kind of impression we want to leave, and Iâd like to look into this further to make sure your complaint has been addressed properly and resolved.
I have spoken with my colleagues and our team in the fridge, and I have been told that our butter arrives to us with a six week shelf life. I appreciate the butter that you received had a three week shelf life and not a six week shelf life, and for this I am sorry. As advised, our butter can be frozen and used when needed.
Thank you again for bringing this to our attention. We value your feedback.
If you would like to discuss this further, please do call me on 0203 7358005.
Have a wonderful day.
Stacey and The Field & Flower Team
Great Wellingtons
I ordered two beef wellingtons recently. I followed the cooking instructions down to a T and the wellingtons were cooked perfectly. Delivery was great and customer service has been good too. Clean plates all round!
2025幎10æ25æ¥
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Field & Flower ããã®åç
Hi Rose,
It was lovely to speak with you this week and thanks for calling me with your wonderful feedback. We love hearing from our happy customers when they have such raving reviews to share. We are thrilled to hear that the Field & Flower Beef Wellingtons were such a big hit with you all!
I'm pleased that you've had such a good experience and that you are enjoying our delicious products.
Thanks for taking the time to leave us a review.
Wishing you a wonderful weekend and great success at the next event.
Stacey and The Field & Flower Team.
No instructions regarding freezing andâŠ
No instructions regarding freezing and re heating....no help from customer services....dreadful after sales service
2025幎10æ20æ¥
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Field & Flower ããã®åç
Hi Margaret,
Thank you for taking the time to share your feedback, it was lovely to speak with you this morning.
I am saddened to hear that you did not find our conversation helpful and that your issue was not resolved over the telephone with myself, as I thought it had been.
I did reach out to our Operations Team about the cooking guidelines you requested and emailed you regarding freezing our products. I also applied a discount to your account, as an apology, for the lack of freezing guidelines on our product. Just to confirm, you are able to freeze all of our products unless they have been previously frozen. If a product has been peviously frozen it will be clearly marked on the label.
Our team is always striving to provide the best customer experience possible, and your feedback helps us improve.
If there is anything more we can do for you, please donât hesitate to reach out to us again on 0203 7358005.
Best Wishes
Stacey and The Customer Experience Team
2 missed deliveries
2 missed deliveries , chasing again now ...
nice food , used for a while but will probably cancel now as its become unreliable
2025幎10æ13æ¥
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Field & Flower ããã®åç
Hi James,
Many thanks for your review and it was lovely to speak with you this morning. I am pleased to hear that you have been enjoying the meat we have provided over the last 20 boxes. You are a valued customer.
I am very sorry that you have had issues with the last two deliveries. Although we do all we can here at Field & Flower to get your box to you on time, we do rely heavily on our couriers. Please rest assured, I have logged a complaint with the delivery company and we will be investigating this further and speaking with them.
I have applied a discount code to your account as an apology from us here at Field & Flower.
Best Wishes & Sincere Apologies,
Stacey & The Team
As someone who follows a mostly paleoâŠ
As someone who follows a mostly paleo diet, getting a regular delivery of ethically sourced, high welfare and good quality meat from Field & Flower is a godsend. I love the ethos of the company and feel that they are really committed to offering the best produce and great customer service. Whenever I have guests, I give them the bacon and everyone says it's the best they ever had.
2025幎10æ12æ¥
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Field & Flower ããã®åç
Hi Gayatri,
Thank you so much for your wonderful 5-star review! ð
We are absolutely thrilled to hear that you (and your guests) are enjoying our produce and the Field & Flower Bacon â it means the world to us to know our customers appreciate the quality and care that goes into everything we do as a company. Our Customer Experience Team will be happy to hear your positive feedback on the service we provide, I will share this with them.
I am also pleased that our company ethos resonates with you; your support helps us continue our commitment to responsible, sustainable farming and great-tasting food.
Thanks again for taking the time to share your wonderful feedback!
Best Wishes
Stacey and The F&F Team.
Bought again from Field & Flower andâŠ
Bought again from Field & Flower and again, not disappointed.
Pork chops had depth of flavour and really tender. I also tried the Moo steak pie - I was a little hesitant as the previous pie brand didnât live up to expectations as there was more air than filling but this one was gorgeous- packed with tasty tender steak and the pastry was lovely and crisp following their air fryerâs directions
2025幎10æ8æ¥
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Field & Flower ããã®åç
Hi Lisa,
Thank you so much for taking the time to leave us such a lovely review. It is great to hear that you have been enjoying our Pork Chops and Pies. Our pies are becoming very popular with customers now that the cooler months are creeping up on us. Our Pieminister Pies are currently on offer at two for £9 so they are in my basket too this week!
Many thanks for your continued support. It is lovely to hear from you and I will share your positive feedback with the F&F Team.
Best Wishes
Stacey
The beef was not a joint
I received a parcel as a gift. The instruction to the driver was to leave the parcel in a save place, and driver was seen on camera leaving parcel on step without ringing bell.
The beef joint of the week was a lump of beef held together by strings at right angles. When cut to freeze half, the cut surface looked like 4/5 pieces of meat stuck together. After roasting the âslicesâ were made up of 4/5 individual sections. There was not the expected nice slice of beef for Sunday lunch. The frozen beef will have to be used in a stew.
Was this lump of meat put in a pack because it couldnât be sold as a stand alone joint?
We have since received a refund, which was the least, but only the least, the Company could do. It was scant recompense for the time, expense and disappointment of cooking a Sunday roast with a lump of beef passed off/misrepresented as a joint, whereas, in reality, it was one or more pieces of beef strung together into a coherent lump which bore no resemblance to photographs of joints on the website - I hope this was done solely on the initiative of a butcher.
2025幎9æ26æ¥
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Field & Flower ããã®åç
Good Afternoon,
Many thanks for taking the time to leave this review and for sharing your feedback. I am very sorry to hear you have had a bad experience with our courier and received a disappointing Beef Joint.
Please can you email our Customer Experience Team on hello@fieldandflower.co.uk or call us on 0203 7358005. We can then help to resolve this issue for you right away.
We look forward to hearing from you.
Many thanks
Stacey & The Field & Flower Team
I was keen to support british farmersâŠ
I was keen to support british farmers and have had some good deliveries and meat. Unfortunately Iâve also had some bad experiences which left me feeling ripped off.
I didnât mind paying a little extra for better quality meat but earlier this year I paid for a stuffed Porchetta which was just fat and mainly stuffing, barely edible. My last order contained a pack of liver that weighed 184 grams instead of 200g! If Iâm paying more for meat, I want to receive what I paid for - I was given a £1 refund and an offer of a discount on my next order which frankly I found insulting for being ripped off.
I then found that the beef in the same order was also underweight 486 grams instead of 500g. I know you might think itâs a small amount, but given the price of the meat I expect to receive the right weight as a minimum.
This totally destroyed my faith in Field and Flower and I will never order again. Iâm assuming Field and Flower hope people donât notice the weight problem. Once I can excuse as accidental, but two different products in the same order is just dishonest in my opinion and I will spend my money with people who do not rip me off in future.
2025幎8æ13æ¥
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Field & Flower ããã®åç
Hi Tracy.
Thank you for getting in touch, and I am very sorry to hear about the underweight items that you have received from us recently.
This is certainly not the service that you should have received, and that we strive so hard to produce, for which we do apologise. I believe my colleague has since refunded you fully for both of the underweight items.
We have immediately logged this issue with our Operations and Supply team, so that they are able to review and investigate why these products have arrived underweight; I know that it will be a concern for our Supply Team to hear, as the quality of our produce - and their arrival to you in optimum condition - is our very highest priority. Our team are now checking the weight of these items to make sure this does not happen again. Please rest assured, that we take quality control very seriously, along with all complaints/customer feedback.
We are very sorry for both this disappointment and inconvenience, we appreciate you supporting our British farmers. We are pleased to hear, however, that the other previous boxes were enjoyed and that you did have some good deliveries of meat.
We value all of our customers here at Field & Flower and I appreciate you letting us know about your recent experience - your feedback helps us to improve.
Many thanks.
Wishing you a wonderful day,
Stacey and the Field & Flower Team
A Lovely Company to Deal With.
I've ordered from Field & Flower a few times now and have never been disappointed. The website is easy to use and the products are varied and of a very high standard. They also have a very superb customer service. My only "complaint" is that the choices are so tempting that sometimes I can't make up my mind!
2025幎9æ2æ¥
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Field & Flower ããã®åç
Hello Doreen,
Many thanks for your wonderful words, which have brought a smile to our team this morning. We are thrilled to hear that you find the website easy to navigate, and have enjoyed our wide selection of high quality produce.
It is always lovely to hear that our Customer Experience Team has provided superb service; it is always a pleasure to assist customers in any way needed.
Not meaning to tempt you further, our Christmas products have just launched this week, and so decision-making may become even trickier!
Thank you again for your kind words, and wonderful review - they are always much appreciated.
Best wishes,
Stacey and the Field & Flower Team
Very fatty and tough diced lamb.
On my second subscription order I paid over £17 for diced lamb which was absolutely awful. VERY fatty and tough. I cancelled my subscription because of this and was offered a discount off my next order if I carried on with my subscription. No offer of a refund or replacement. I continued my cancellation because of this. A shame as my first order and other items were great.
2025幎8æ21æ¥
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Field & Flower ããã®åç
Hello Charlene,
I am very sorry to hear that you have had such a disappointing experience, having received a very fatty and tough Diced Lamb in your second subscription order.
In the unfortunate cases where our products might fall below standard, we will always offer suitable reimbursement; as your initial email was regarding a subscription cancellation request, you were contacted by our cancellation team regarding this request rather than the product issue, and so we do apologise for the confusion, and that we were unable to appropriately address your product concern at the time of complaint.
We would of course like to ensure you are reimbursed for this Diced Lamb; we have just now processed a refund for this, and so this should arrive back into your account within 1-3 working days.
Please be assured that with any product issues, we immediately flag these with our Operations and Supply Team, so that they are able to further investigate the cause of this poor quality; our team will be concerned to hear of the very fatty and tough Diced Lamb that you had received, as the quality and taste of our meat is our very highest priority.
We are very pleased to hear, however, that the other products in your orders were enjoyed, and we are very sorry to hear that you have cancelled your subscription due to this poor quality item. We value all of our customers here at Field & Flower, and you are always welcome back to re-subscribe with us at any point.
Wishing you a wonderful day,
Stacey and the Field & Flower Team
Great range of produce and everythingâŠ
Great range of produce and everything is top quality. Bought a one-off box for my dad for his birthday and he enjoyed it so much Iâve ordered again.
Really appreciate the fact Field and Flower promotes nose to tail eating! I like the fact it offers unusual and cheaper cuts you canât get elsewhere. Nice to buy directly from the producers, too
2025幎5æ30æ¥
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Field & Flower ããã®åç
Hello Suzy,
Thank you for your kind words on our produce and ethos; we are very glad to hear that your dad enjoyed his birthday box, so much so that he has received another since - it is always lovely to hear that our meat boxes are being thoroughly enjoyed.
Thank you also for your appreciation of our nose to tail eating philosophy, and our vision for a more sustainable and less wasteful model of food production, of which the wider selection of cuts are a direct product.
Thank you for your continued support of both our small business, and the producers we work directly with; I hope that both yourself and your dad have many more delicious boxes to come.
Imogen
Customer Service
I am a long standing customer of Field & Flower. Their products are excellent and often feature special offers. I recently had a delivery issue with the carrier which was resolved expertly by the Customer Service department. Imogen was most helpful and solved the problem promptly and efficiently. She kept me updated by phone on a timely basis. Five star customer service and products.
2025幎5æ29æ¥
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Field & Flower ããã®åç
Thank you so much for this feedback about our products and customer service, it is really appreciated. We are so pleased to hear that you enjoy our food. I am glad to hear that Imogen resolved your questions and kept you updated, she really is 5 star!
The quality of the produce is top notch
The quality of the produce is top notch
2025幎5æ26æ¥
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Field & Flower ããã®åç
Thank you for the lovely review and for taking the time to share your experience. We are glad you enjoy the produce.
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