Field & Flower レビュー 

561
TrustScore 5段階評価の4.5

4.5

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5つ星のうち5の評価

My first box arrived as a gift from my sister (yes I have the best sister), following some recent health and medical tests. I cannot fault any of the carefully selected items, which are all suitabl... もっと見る

5つ星のうち5の評価

We have been using Field & Flower on a regular basis now and found the quality of their products and their Customer Service exceptional. We particularly like the range of products available, all et... もっと見る

企業が回答しました

5つ星のうち5の評価

We only buy our meat from here. This company is truly one of the best. The meats are delicious and high quality. Lovely customer service team who have always helped us if any problems. Highly recommen... もっと見る

企業が回答しました

5つ星のうち5の評価

Extremely customer friendly, even called me up after my first purchase to see if I was happy with the order and sign up process etc. I was recommended this company by a good friend and I will be recom... もっと見る

企業が回答しました

企業情報

  1. 肉製品提供業者
  2. 精肉店
  3. 魚屋
  4. 食料品配達業

当該企業による記述

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

561件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(561)

過去12か月のレビュー数: 61

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5つ星のうち5の評価

Excellent as always

Excellent as always. This was my 5th delivery through F&F and I’m yet to be disappointed with the quality and selection of their food!

2024年3月30日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thanks so much Joe for your continued support! - Kim

5つ星のうち5の評価

Recommend for quality

Been ordering from here for a while now and it’s not cheap compared to a regular supermarket but it is so much better and they have stuff you simply cannot get from your weekly shop. Had a couple of ordering issues but they are always sorted straight away on the phone. Overall very happy and have recommended to friends and family.

2024年3月29日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Oliver, thanks so much for your feedback. I also found very unique things I couldn't get elsewhere and don't know what I'd do with out it now. I'm sorry to hear of any issues you've ever had, but I'm glad that we were able to be of help. - Kim

5つ星のうち5の評価

Centre cut salmon.

Centre cut salmon was delicious.
Well worth the additional cost.

2024年3月29日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thanks so much David and Mary! I'm glad to hear that the quality was up to the standard you should expect for the cost! - Kim

5つ星のうち5の評価

Easter Lunch

I ordered salmon and a leg of lamb for a family Easter weekend and both were delicious. The meat and fish cooked so well and were tasty and tender …nothing left on our plates at the end so both were a winner with all the family.
Delivery arrived within the advertised one hour slot.

2024年3月31日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thanks Laura, the salmon and leg of lamb is a popular choice. I'm glad to hear it was a much of a hit at your table! - Kim

5つ星のうち5の評価

Field and Flower fans!

We've been using Field and Flower for a few years now and I really believe that you can taste the difference in their meat. It's absolutely worth paying a bit more for high welfare meat.
As well as our regular boxes, we've had several special Christmas and Easter orders. Everybody commented on delicious the lamb was this year.
Ordering is straightforward, deliveries are reliable and customer service is always great. We're happy customers!

2024年3月31日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Helen, I'm pleased to hear you find our ordering process very straight forward and that your quality of service has been helpful to you! Thank you so much for your long standing support these past years! - Kim

5つ星のうち5の評価

Duck absolutely delicious

Duck absolutely delicious, delivery on time, wish duck was more available more times in the year.

2024年3月31日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Alan, thanks for your feedback. Duck is something we are keen to provide regularly again. If this becomes available, we will be letting out customers know! - Kim

5つ星のうち5の評価

Fabulous leg of lamb for Easter lunch

Fabulous leg of lamb for Easter lunch. Spiked with garlic and rosemary. Absolutely fabulous - yummy yummy yummy. Thank you F&F 🤣

2024年3月31日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi there, I'm glad to hear the leg of lamb was enjoyed! Thank you for taking the time to share your experience! - Kim

5つ星のうち5の評価

Good meat

My order included a lamb rump with rosemary & garlic and a whole chicken. I cooked the lamb on the day it was delivered, it was lovely and tender. The chickens they source are excellent, nice looking birds. The skin covers the bird and I can cook it uncovered and the meat is never dry. I like that I can order smaller joints/portions from this company as there are only two of us. Their discounts are always welcome too!

2024年3月27日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi there, thank you so much! I'm glad to hear that we've been providing consistently high quality whole chickens to you! We endeavour to have something for everyone, so I'm please you've found portion sizes that work for you! - Kim

5つ星のうち5の評価

The meat is delicious

The meat is delicious, local and easy to order. Grass fed and free range.
Used them for over 5 years (I think) only had a few issues and that was mainly with DPD. Their customer service is very friendly and has always refunded or given money off for my issues I have encountered. Highly recommend them.

2024年3月27日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Danielle, thank you so much for your support these past years! That's truly amazing. I'm sorry to hear of any delivery issues you've ever had. In customer services we endeavour to always do our best to help! - Kim

5つ星のうち4の評価

F&F’s meat products are 10/10 for…

F&F’s meat products are 10/10 for quality and assurance of meat welfare. For me they would receive a clear full marks were it not for the packaging. Each time I receive my box, the packaging causes me to die a little inside. I contemplate going elsewhere but I value the meat quality enormously. Please tell me you’re moving mountains to remove the plastic… no greenwashing with it being recyclable please. You are very nearly as perfect as can be in the current meat consumer world. I thankyou for all you are doing, BUT the plastic.

Thankyou for your response, your time and care is much appreciated. Whilst I understand fully what you say… I still think amount of ice packs etc is a lot. Another company infamous for its equally conscientious standards uses wool and one ice pack… but admit it’s a returns service and so reuse probably makes it viable…….

2024年4月3日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Hannah, thanks so much for taking time to share your views regarding our packaging.

I do understand your concerns regarding plastic, as it is such an important thing in our lives nowadays, and we are constantly reviewing things to see where we can make changes and are doing our very best to be greener in this area and accept there is a way to go.

We are trying to develop a biodegradable alternative. However, the main issue we are having with plastic alternatives are that they nearly always have a much bigger carbon footprint. Although it’s painful to accept, in a lot of cases the biodegradable products currently on offer on a commercial scale have much bigger carbon footprints than their plastic counterparts. This is both due to the production systems and the transport of product (often made from sugar cane waste fibre). Consumers are very focused on plastic right now and quite rightly, however, we must consider the carbon footprint of all packaging types. Carbon emissions and global warming is the planet’s single biggest threat so arguably this should take priority over simply going plastic-free particularly when the alternative has 4 or 5 times the carbon impact.

Please be assured, we are working on this daily and it takes a lot of research to get the right products but as soon as we make headway, we’ll be communicating this to our customers. - Kim

5つ星のうち5の評価

Excellent produce-fantastic shoulder of…

Excellent produce-fantastic shoulder of lamb for Easter. Even non lamb fans ate it!

2024年4月1日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thank you Robert! Sometimes it depends on how things are cooked, so I'm sure that's as much a testament to your cooking skills! - Kim

5つ星のうち3の評価

Short use-by dates

Products of usual high standard. 4 pies ordered as part of delivery. 2, disappointingly, had very short use-by dates, which has not happened before when ordering from FF. No option other than to find room in an already full freezer. Partial refund given, but would rather have received pies with longer use-by dates. Will make me hesitate before ordering again.

2024年3月27日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Jill, we spoke over emails. I'm very sorry that I wasn't able to resolve this issue to your satisfaction. I will send you a further reply to our previous email chain. Please reply there if I can be of any further help at all. - Kim

5つ星のうち5の評価

10/10 for meat and customer service

I can’t rate field and flower highly enough. I’ve been ordering a monthly box for over a year now. The meat is honestly amazing. I’ve had one piece of steak that was a little chewy but in fairness it was probably my cooking!
The meatballs and sausages are firm favourites and the flavour of everything is exceptional. Even my 10 year old can tell if they are f&f sausages!!
Whole chickens are great value when you compare what meat you get off them. The initial price might put people off ordering but when you can make 3 roast dinners and 8 portions of curry plus sarnies from one bird it’s actually great value.
Every day Beef joints again are good value and the 3 for 12 section is my favourite. It gives you the chance to try cheeses and yogurt etc that you probably wouldn’t think to Chuck in the basket for when shopping for meat box.

The little reward system is great, you occasionally get a cheeky freebie or drink to try when they’re working with new suppliers. The packaging is all recyclable which I love and the ice packs are so handy to keep in for when you get shoulder impingements at 3am!!
Christmas boxes and Easter boxes are a brilliant way to order a bit extra or something extra special for the occasion. I think the whole concept is fab.

To say I’m their biggest fan would be a little extreme but given that I love food, I love high welfare farming and I truly appreciate our nations food providers I think f&f is a fantastic company and I’d happily wear their T-shirt… (do you do merch?! Maybe a hat for walking the dog? Something to consider!!)

If your conscious about where your foods coming from and your serious about supporting our farms then f&f got you covered. Also - less to carry on the food shop!!

Ps. Their customer service is as good as their meat!

2024年4月3日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Danielle, thank you so much for this wonderful feedback. It's been shared across departments and it's really made everyone's day! We all do our best and make sure care and attention is given every step of the way, no matter how small, so I'm glad to hear that this has gone noticed. We truly appreciate your support! We don't sell branded merchandise, but your comment has been noted! - Kim

5つ星のうち5の評価

Field and Flower, excellent for both product and service

Field and Flower is a dynamic company always ready to respond to customers needs. We have used their services since the beginning of lockdown and we’ve thoroughly enjoyed their free range products, always super fresh and tasty.

2024年3月15日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thanks so much for your kind words and support these last few years, Jan! I'm so glad to hear that you've found us helpful when you've ever needed to get in touch and have been enjoying our range of products! - Kim

5つ星のうち5の評価

THE best sausages! Cannot fault F&F

We have been using Field & Flower for 4 years, we love the quality of the products and the service. Both are outstanding!!

In 4 years we only had 2 issues with a product; we made contact and they rectified and refunded money asap.

The deliveries are so easy and are left in our porch if we are not home, they are packed with a lot of ice blocks.


Our fav products-
Sausages
Burgers
While chicken
Beef strips fab for a stir fry
Salmon fillets

All of these are the best we have tried! The beef is tender, the sausages are the best you will ever try!!

2024年3月14日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Tricia, thanks so much for your lovely words and support these last 4 years! I find that the beef strips are lovely and tender, as well, and love to use them in a Mongolian style beef stir fry recipe myself. Thanks again! - Kim

5つ星のうち3の評価

Cannot recommend due to Service

Generally good quality produce but appalling customer service when things go wrong.
Had rotten venison meat in my order, eventually partially refunded the order (did not even cover the cost of the rotten items) no follow up and no apology.

My Christmas order was left by DPD 2 houses away - luckily my lovely neighbour spotted a parcel left outside that house and went to check as they were away.

2024年2月1日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Emma, thanks for taking the time to leave your feedback. I'm so sorry to hear that we haven't been able to resolve your issue. Our records show that you were in touch around the 2nd of February inquiring about your refund. I show that you were refunded in full for the product in question and a reply was sent to explain how your refund has worked. A further credit for time and resources lost was issued as a further apology. Has this reply and any further replies not been received? I can only apologise that we have let you down on this occasion. I will send a new email to see how we can help you further. - Kim

5つ星のうち5の評価

I’ve subscribed with the New Year…

I’ve subscribed with the New Year discount on the first 3 boxes. Everything I’ve ordered so far has been the best quality & really tasty! Favourites so far are the ham, burgers & burnt ends brisket - delicious!

2024年2月12日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thank you so much! I'm glad to hear that you're enjoying everything. It's nice to have favourite products. I hope you'll enjoy anything new you decide to give a try just as much! - Kim

5つ星のうち5の評価

Fantastic

Fantastic, well sourced produce at reasonable prices. Flexible monthly order. 100% recommended.

2024年3月4日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Thank you for your support! I'm glad to hear you're enjoying your experience! - Kim

5つ星のうち1の評価

Need to sort out logistics!

I rated this company 1 star at Xmas when my order was not delivered and they gave me two vouchers to rectify. I decided to use them and I wish I hadn’t bothered. I placed three orders in February, (one full price order, two using the voucher discounts). The first was delivered, the second wasn’t! And then the third, was also not delivered on the right day, the courier delayed it by one day. The meat was not what I’d call ice cold by the time we got it and in all honesty I’d given up !!! There isn’t a voucher or apology in the world that would make me go back to this organisation. Given I was a regular customer before Xmas that’s a shame. Field and flower you need to sort out your logistics!!!

2024年3月2日
自発的なレビュー
Field & Flower ロゴ

Field & Flower からの回答

Hi Christina, thank you for taking the time to share your experience and I'm so sorry that you have had repeated delivery issues. Please know that we in Field & Flower do all we can to help and I can only apologise for any disappointment caused recently. I believe the third delivery that you mentioned had an issue within DPD's delivery network. I will reach out to you for further information and see how I may be of more help. I'm so sorry again. - Kim

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