Finnmark Ltd - finnmarksauna.com レビュー 53

TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We now have an absolutely stunning home sauna courtesy of the lovely folks at Finnmark. They did a fantastic job and were completely professional whilst also being attentive and responsive. I would wh... もっと見る

5つ星のうち5の評価

I just had the best customer experience I can remember with Finnmark. I needed an extra part, completely last minute and all in a panic. They managed to get it out and flag down the courier in the nic... もっと見る

5つ星のうち5の評価

The website was very clear and I placed an order for a new sauna. It arrived the very next day with clear instructions and was working an hour later. I did ring the office with a query and the lady... もっと見る

5つ星のうち5の評価

A company that has excellent products and product knowledge, but more importantly and a rare find these days are staff that care and value your custom, if you are looking for a Sauna or related produc... もっと見る

企業情報

  1. サウナ専門店

当該企業による記述

Finnmark Sauna are the UK Finnish Sauna Specialists: Authentic Finnish Sauna Installations, Sauna Cabins, Electric Sauna Heaters and Wood Burning Sauna Stoves


連絡先

4.7

優良

TrustScore 5段階評価の4.5

53件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち4の評価

Finnmark Sauna Tailored Design Service

I recently had a sauna installed at home and chose Finnmark Sauna for its tailored design service. This allowed them to work directly with my builders, giving me more flexibility and taking the guesswork out of what is a highly specialized product.

From the start, Adam Johnson and the team worked closely with me, providing a detailed design presentation that showed exactly how the sauna would look before construction. Being able to fine-tune the details before the materials arrived was a huge plus and gave me confidence in the process.

The process had challenges, including logistical issues like missing parts and delays. Since my builders handled the installation, I had to be quite involved in troubleshooting, which made it more hands-on than expected.

That said, the result is fantastic. The sauna is high-quality, beautifully designed, and precisely what I had envisioned. Despite the bumps along the way, it was absolutely worth it, and I’m now enjoying a stunning home sauna.

Would I recommend Finnmark Sauna? Yes—if you're prepared to be hands-on. Their expertise and product quality are top-notch, but you may need some patience. If you have a good builder, this is a great way to get a custom sauna without the long wait times of a full installation service.

A big thanks to Adam Johnson and Phil Lumley for their support throughout the process!

2025年1月27日
自発的なレビュー
5つ星のうち5の評価

I have just completed an outdoor Sauna…

I have just completed an outdoor Sauna build and can't thank Angus @ Finnmark Sauna enough.

I changed the whole build process based on his advice and wealth of knowledge and I am so happy with the finished product.

Thanks again and I have already referred your services to a friend.

2025年3月7日
自発的なレビュー
5つ星のうち4の評価

Great products

Products are brilliant and really high quality.

customer service: pretty responsive and available to answer questions. They initially provided incorrect and out of date instructions for the install our sauna heater. This resulted in us having to get the electrician to return at an additional Cost to us, to correct the earlier work which was based on the old / incorrect instructions.

We were able to reach an amicable solution to this through good will vouchers to use on the website. Although a reimbursement of the cost was initially sought and preferred by us, in the circumstances and to draw the matter to a close, we decided we were able to accept the vouchers as there were products we were interested in.

2024年11月21日
自発的なレビュー
5つ星のうち1の評価

Disappointing experience

I ordered a sauna door from Finmark on July 30th and received a confirmation email stating that the order was being processed. It's been over a week now, and my builder is ready to fit the door, but it still hasn't arrived. When I called Finmark Saunas, I found out that the door is not in stock and there is an additional delivery charge of £140 to deliver it to my address.

I now need to urgently find a sauna door elsewhere

Questions:
Why doesn't your website provide information about what is or isn’t in stock?
Why isn't the correct shipping price provided at checkout?
Why did nobody contact me about these issues?

2024年7月30日
自発的なレビュー
Finnmark Ltd - finnmarksauna.com ロゴ

Finnmark Ltd - finnmarksauna.com からの回答

Hi Genady,

Firstly, thanks for thinking of us when purchasing your Sauna products - We really appreciate your order, despite us being unable to assist on this occasion. We're also sorry the alternative door options we presented to you that we do have in stock weren't to your liking. Feel free to call us if this changes and we will gladly help.

Some products we sell have lead times, and we specify this clearly on those products on our website. You will see this lead time mentioned on the product page for the specific product you ordered, just above the "Add to Cart" button:

https://finnmarksauna.com/products/glass-sauna-door-with-alder-frame-standard

Regarding extra shipping charges, we also specify this on our Shipping page, as well as the product page for the product you purchased. The shipping firm we use charge based on geographical location, and we simply pass this cost onto the customer at cost price (no profit involved). We're sorry we can't bear this cost ourselves, as we would be losing money and we're sadly unable to offer products free to our customers.

We always advise our customers to ensure products are ordered well in advance, and advise they only book tradespeople in when they have received their products and are 100% happy with them upon delivery. We hope you manage to find an alternate door as quickly as possible, however, we'd recommend not re-booking your builder in until you have safely received your new door from whichever door supplier you find, as to avoid encountering the same issue.

Please do let us know if you'd like any further help in finding a solution, as we're always willing to go above and beyond to help our customers.

PS - Best of luck with your Sauna build.

Warm regards,
Finnmark Sauna Team

5つ星のうち5の評価

Truly exceptional family business…

Truly exceptional family business giving a service and product beyond the competition.Very knowledgeable service, installation by Finnmark team went very smoothly no mess no issues, Far superior product than other companies, great attention to detail, couldn't recommend more highly..
Jonathan

2024年7月19日
自発的なレビュー
5つ星のうち5の評価

Very efficient and helpful company

From start to finish (no pun intended) it was great service, great product and great customer service. I had a faulty temp control unit out of the box which was replaced in 24 hours. I researched lots of sauna companies, glad I chose this one. Loving the sauna, Thanks to Angus.

2024年6月25日
自発的なレビュー
5つ星のうち5の評価

A company that has excellent products…

A company that has excellent products and product knowledge, but more importantly and a rare find these days are staff that care and value your custom, if you are looking for a Sauna or related products, definitely give these guys a go. Purchase and collection all done in one day.

2024年4月26日
自発的なレビュー
5つ星のうち5の評価

Excellent company to deal with

Excellent company to deal with. We were installing a self-build sauna in a new home extension, and Angus was so helpful in offering advice regarding the design and materials. The communication was excellent, and all materials arrived well packaged and on time. Really pleased with the end result.

2023年6月7日
自発的なレビュー
5つ星のうち5の評価

THE bespoke sauna supplier in the UK

I am thrilled to share my review of Finnmark, the bespoke sauna supplier who designed and installed a unique sauna using Red Cedar wood for our project on the Isle of Harris.

From the moment we contacted Finnmark, we knew we were in good hands. Their communication was superb throughout the entire process, and they kept us updated on every aspect of the design and installation. They took the time to understand our needs and requirements and created a sauna that perfectly matched our vision.

The quality of the final installation was exceptional. The Red Cedar used in the sauna is visually stunning. The craftsmanship was impeccable, and every detail was carefully considered, from the lighting to the seating arrangements.

One thing that stood out to me was how flexible Finnmark was throughout the project. They were willing to work around our schedule and accommodate any changes we wanted to make. They also provided excellent advice and guidance, ensuring we made the right choices for our sauna.

Overall, we are incredibly pleased with our experience with Finnmark. Their expertise, attention to detail, and exceptional customer service made the entire process a pleasure. We highly recommend them to anyone looking for a high-quality bespoke sauna supplier. Thank you, Finnmark!

2023年3月5日
自発的なレビュー
5つ星のうち5の評価

If I could leave 7 stars then I would.

If I could leave 7 stars then I would. I am now the proud owner of a stunning outdoor sauna which has been finished with craftsmanship above and beyond even my high expectations. From the initial call through to the aftercare I have been thoroughly impressed with Finnmark and have no hesitation in wholeheartedly recommending them and their professionalism.

2023年2月3日
自発的なレビュー

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