Finnmark Ltd - finnmarksauna.com レビュー 53

TrustScore 5段階評価の4.5

4.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We now have an absolutely stunning home sauna courtesy of the lovely folks at Finnmark. They did a fantastic job and were completely professional whilst also being attentive and responsive. I would wh... もっと見る

5つ星のうち5の評価

I just had the best customer experience I can remember with Finnmark. I needed an extra part, completely last minute and all in a panic. They managed to get it out and flag down the courier in the nic... もっと見る

5つ星のうち5の評価

The website was very clear and I placed an order for a new sauna. It arrived the very next day with clear instructions and was working an hour later. I did ring the office with a query and the lady... もっと見る

5つ星のうち5の評価

A company that has excellent products and product knowledge, but more importantly and a rare find these days are staff that care and value your custom, if you are looking for a Sauna or related produc... もっと見る

企業情報

  1. サウナ専門店

当該企業による記述

Finnmark Sauna are the UK Finnish Sauna Specialists: Authentic Finnish Sauna Installations, Sauna Cabins, Electric Sauna Heaters and Wood Burning Sauna Stoves


連絡先

4.7

優良

TrustScore 5段階評価の4.5

53件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Sauna Installation - Excellent

We approached Finnmark Sauna for our sauna installation

All went to plan through design, specification and installation

The quality of workmanship and final product is truly excellent

We would recommend Finnmark to anyone planning a sauna installation

Si & Chrissy Lees-Jones
Anglesey, North Wales

2022年5月19日
自発的なレビュー
5つ星のうち5の評価

A true Authentic Finnish Sauna.

We had Finnmark recently design and install a bespoke Sauna and would highly recommend them. Right from the consultation stage they we extremely helpful, nothing was too much trouble when we requested personalised touches to the design and their attention to detail was great.
My wife is originally from Finland so creating a true authentic Finnish Sauna was a must. Finnmark without doubt delivered on this.
The installation team lead by Connor were great, very friendly, tidy and as we had a new born they went over and above to ensure disruption was kept to a minimum.
If you are considering having a Sauna, you will not be disappointed by choosing Finnmark.

2022年5月6日
自発的なレビュー
5つ星のうち5の評価

Exceptional company for sauna deployments.

Exceptional company for sauna installations.
They do quality work. The installation teams are very professional and knowledgeable at what they do.
Customer Support, Operations and Management are always on top of things and will communicate and resolve issues in a timely manner.

2022年2月18日
自発的なレビュー
5つ星のうち5の評価

I bought a sauna from Finnmark around 3…

I bought a sauna from Finnmark around 3 years ago and honestly cannot recommend them enough. Their commitment to customer after-care and support is exceptionally good, always on hand and going the 'extra mile'. I will not hesitate to buy another one from them, what a great company and bunch of staff they are. Jake Newport, the MD is also very knowledgeable and could not do enough for me.
Great company and great experience!
Neil Oldfield

2021年11月18日
自発的なレビュー
5つ星のうち2の評価

Lack of knowledge

Initially, I was very happy with my purchase experience with Finnmark as the sales consultant Hamesh had a wealth of knowledge and was very willing to help, however after purchase, I had come up with a question about the heater I had bought.
"Rupert", who had answered the phone, was totally dismissive to me as a customer and had asked to check the heater manual myself. Though this was a fair remark, I thought this was extremely rude, as i had bought the heater from Finnmark, and was surprised that "Rupert" knew nothing about his products unlike ""Hamesh". This review, is only to highlight the inconsistency of a good customer attitude service in this company.

2021年9月30日
自発的なレビュー
Finnmark Ltd - finnmarksauna.com ロゴ

Finnmark Ltd - finnmarksauna.com からの回答

Thank you for your feedback Clinton,

As you have seen with our team we pride ourselves on support and product knowledge. I have reviewed your communications with Rupert and I can hear you have requested specific support regarding how to wire the heater yourself. Legally speaking as Rupert is not a qualified NIC or similar approved electrician he did the right thing in talking you through how to find the manufacturers instructions on how to install the heater within the manual provided and reiterating that the heater should be installed by a qualified electrician. Please do not attempt to wire this in yourself.

You also asked him to arrange collection for some items you no longer wanted. Our returns policy states that you must return the product to our warehouse by your own means ensuring the goods are in a sellable condition. It seems these two issues have frustrated you here. We apologise for any inconvenience caused but please note Rupert is following the legal requirements regarding electrical installations and explaining our terms of service and returns policy stated on our website.

All the best,

Team Finnmark

5つ星のうち5の評価

I cannot praise this company enough

I cannot praise this company enough, I had a problem with a stove I purchased from them and they went over and above to resolve the issue. Rectifying after business hours on a Friday evening.
Excellent service and an excellent company, highly recommended.

2021年8月16日
自発的なレビュー
5つ星のうち5の評価

A simply outstanding company

A simply outstanding company. When I was researching the right heater for my sauna, I contacted Finnmark for some advice on my house electrics as I was on a TT earth. They put me in touch with their electrician, who was amazingly helpful. Due to continual delays in my cabin delivery (from a different supplier) Finnmark agreed to store my Narvi Softy heater until I needed it and not start the warranty until then. Communications with the company throughout the process was outstanding.

2021年7月14日
自発的なレビュー
5つ星のうち5の評価

professional, friendly & brilliant team..and the perfect result!

I cannot recommend Finnmark enough for those who want the perfect Finnish sauna experience at home! Inarguably one of the best & most professionally run family businesses I have ever come across! Our experience with Finnmark as part of our renovation project was extremely comfortable and satisfactory.
Every team member is so capable, passionate and proud of their work. We didn't even have the slightest concern during the project whether the result would be less than stellar..In such a niche area, expertise, attention to detail and customer driven approach should be given utmost priority and Finnmark delivers in all these aspects. If you want a top result from a top team, Finnmark is the obvious choice.

2021年2月23日
自発的なレビュー
5つ星のうち5の評価

A bit of Finland in your home

We have now had a wonderful sauna for just over a year.
Dealing with Finnmark, has been a complete pleasure.
They are wonderful people who seem more dedicated to to doing a great job and pleasing their clients than simply making a profit.
The sauna is superb it is not to to much of an exaggeration to say it is probably the most life enhancing expenditure that we have ever made.
Having spent 3 seasons in the Baltic in Finland I can can assure you that the quality of their product meets Finnish standards of excellence in all aspects. ( There are nearly as many saunas in Finland as there are households and the Finns know what they're talking about )
They are highly recommended

2020年11月27日
自発的なレビュー
5つ星のうち5の評価

FinnmarkSauna Probably the best UK sauna supplier

We have sourced our home sauna build materials from Finnmark based in Durham. Having contacted a number of suppliers we found that our general enquiries were best dealt with by Finnmark. We proceeded to place orders for sauna insulation, sauna timbers and sauna ancillary materials. All of the goods arrived within the timescales indicated by Finnmark. The quality of these sauna materials is exceptional. Really pleased we choose Finnmark.

2020年9月25日
自発的なレビュー
5つ星のうち5の評価

Best Sauna Company in the UK

After a very bad experience with Oceanic Saunas, Finnmark literally came to the rescue. Not only they (especially Max) helped us choose the best products for our sauna build (he was on the phone to us for 30 minutes and physically checked the stock so that there were no delays), they delivered all the items next day. They also sent me an upgraded sauna heater that was £150 more expensive free of charge! By far the best sauna company in the UK, their range is lot more stylish than all the other sauna companies, competitive pricing & next day delivery! I can't recommended them more, never one to write reviews for good service, but they deserved it.

2020年6月1日
自発的なレビュー

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