First Luggage レビュー 

Great service, great communication throughout. Made my travel much easier.
France to UK, delivered 2 days after collection.
If I could give more stars, I would!
A 5 star review for a 10 star service.

I have used this company 3 times and 2 out of the 3 times has been a disaster and I won’t use them again
Firstly the customer service is shocking. You have to keep calling. Nobody gets back to you and when you e mail the response is extremely slow
I have come to France for a photo shoot and to spend a month here . I booked and paid £344 for a one way service and for my luggage to arrive no later than Monday August 4th ahead of the shoot on the 5th
I then had to pay £60 for duty. Given everything in my case is my own I have no idea why I paid duty. But I paid it 4 days ago receive my items so now it’s over £400 to receive my 2 cases
I still don’t have clothes or shoes and I have spent the last 48 hours in the same outfit
They have no solution other than telling me my luggage is in customs
There is no offer of compensation or solution which is extremely stressful
I have dealt with Kristina who hasn’t been helpful and just keeps telling me my luggage is in customs
Do not use this company and pay to travel with your luggage as it’s much cheaper and is less stressful

Speedy response highly professional fantastic customer service

Unfortunately my suitcase arrived a day late at the resort. However first luggage are refunding the outward journey. It has been unfortunate as previous experience was excellent. And my case was returned to me from Switzerland within 2 days, which is commendable as the resort was very remote. I will certainly use them again as I do believe the lateness of my suitcase arriving at the resort was a one off and will not happen again

Bag for France collected Wednesday, promised for Friday, delivered Tuesday. Given common problems with french customs dealing with UK goods, why was it not collected earlier? Clearly french planning isn't great either as it was released Friday morning, but didn't make Limoges early enough on Monday for the delivery round. Being told if I made a 300km round trip to get it Monday was no solace!

Easy to arrange for baggage delivery
Good labels
exceeded agreed timetable
Very pleased

Everything was great except I would except fedex to need a signature on delivery. They just left the suitcase as the bottom of the driveway.

Excellent time. Wish it was less expensive but we had no choice.

Great service overall - very easy and such super quick delivery, actually quicker than I expected and all status updates kept me well informed. Thank you

Everything was seamless from start to finish.

Quick response, prompt pick up and delivery
Great service

on time, excellent service

Love the service provided as it's very efficient. Would have no hesitation recommending to other people.

Excellent service. Pickup and Delivery fast and ongoing updates very helpful. Process and communications first rate. Reasonably priced.

Best Compsny .. total safety

Communication was great and all went smoothly getting our luggage from London to Switzerland- would highly recommend

First i gave 1 star because after collection, the weight on the delivery note didn't didn't match my bookings and destination name was same as senders' though i indicated someone else. Collecting the luggage was a bit complicated as it was in a gated complex with 3 different instructions and codes to access it and it was collected without a hassle from France and delivered 2 days later in the UK without any issues and all items intact. 5 star service.

The luggage arrived when you said it would and there is no damage.
Very good reliable service.

Extremely efficient and easy to arrange luggage service. Reliable administration and communication. The Express Service is exactly that- my case was delivered the following day after collection to Europe.