Good-Quick to contact and arrange uplift etc Poor communication No idea re return of car even once they had seen it and ordered
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
What a magnificent job was done on my car, total expert advice from the office girls especially Aria, to manager Paul. I would like to thank you all for your hard work in putting my car back together... もっと見る
企業が回答しました
From Louise on the phone, Nick who came out to initially look at the car to the gentleman who helped me empty my hire car into my own car all professional, the workman ship so far looks great however... もっと見る
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My car was repaired by Fix Auto via my insurance following it being hit by another vehicle. From initial contact until pick up found staff to be friendly and efficient. Decent courtesy car. Kept updat... もっと見る
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企業情報
Fix Auto UK - Fix Auto Ayr について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit 18/20, 16 York Street, KA8 8AN, Ayr, Ayrshire, 英国
- 01292 284095
4.6
優良
98件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Fantastic job!
2025年11月11日
Fix Auto UK - Fix Auto Ayr からの回答
Hi Alexandria,
We appreciate that you have had a Fantastic repair journey with us and that you are happy with our repairs and level of service.
Happy Motoring from all at Fix Auto Ayr
Took over 3 weeks to return car and…
Took over 3 weeks to return car and poor courtesy car not like for like kept getting text messages telling me car expected to be ready for a certain date only to receive another different date this happened a few times poor service
2025年10月30日
Fix Auto UK - Fix Auto Ayr からの回答
Hi Patrick,
Your vehicle came onsite with us as an undriveable vehicle which meant the vehicle would be with us longer than a pre booked vehicle which we did explain at the time of the initial referral from your insurer.
We collected your vehicle the next day and dropped off a courtesy car (2023 Seat Arona 5 Door) at no charge to yourself which your insurer does not pay us for. Your insurer requirements are for a small 5-door vehicle which the Seat Arona is a medium sized vehicle. Your insurer does not offer a like for like courtesy car as standard and we absorb the cost of providing the courtesy car which you were supplied for the duration your vehicle was onsite with us for repairs.
As your vehicle came onsite with us as an undriveable vehicle there was no estimate carried out prior to the vehicle coming onsite or any parts ordered which extended the length of time the vehicle was onsite with us which we did explain.
We kept you informed of the updates as soon as possible like when parts were ordered, and when they went onto backorder which we have no control over. Your insurer requires all of their vehicles to have ECD ( estimated completion dates) advised to customers as soon as the vehicle comes onsite. Normally customers would be provided with an ECD once we had all parts onsite and were then ready to start repairs, but your insurer require us to follow their processes which we have,
Once all the parts arrived onsite repairs were able to start, and the total repair time was 4 working days so total key to key time was 23 days for an undriveable vehicle with backorder parts.
We feel that your 1-star review is unjustified, but we will take onboard your feedback and review our processes where necessary.
We have no incentive to keep any customers vehicle onsite longer than it needs to be as we do not receive payment for the repairs until after a customer has their vehicle handed back to them.
Happy Motoring from all at Fix Auto Ayr
First class repair comunication was…
First class repair comunication was first class
Then a high quality valet
2025年10月16日
Fix Auto UK - Fix Auto Ayr からの回答
Mr Darian Ryan,
We're happy to hear that you were pleased with our communication and valet service. Thank you for your positive feedback; we appreciate it!
Happy Motoring from all at Fix Auto Ayr
terrible service
terrible service - timeframe too long, bad communication
In response to their reply - they were chosen by our insurance and didn't explain any delays - just laughed when asked if could be sooner than the 7 weeks it had taken to repair!
2025年8月30日
Fix Auto UK - Fix Auto Ayr からの回答
Hi DM Roofing,
Thank you for your feedback. We're sorry to hear about your experience.
At the start of the repair process, we offered to carry out a temporary repair to make your vehicle driveable and provided a book in date to ensure your vehicle remained mobile. As this option was declined and the vehicle was not in use, we accommodated your later request to bring it in as an unroadworthy vehicle. As we explained at the time, this approach extended the overall repair time compared to the temporary repair option, which would have allowed us to order parts and prepare the repair in advance.
Additionally, the timing coincided with the summer holiday period, which impacted workshop capacity. While this was outside of our control, we recognise this may have contributed to the longer stay of your vehicle with us.
We appreciate your feedback and will use it to review and improve our processes where possible.
Happy Motoring from all at Fix Auto Ayr
Fix Auto UK - Fix Auto Ayr からの回答
Hi Alexander,
Thank you for positive feedback; we appreciate it a lot. We are glad you found our service excellent.
Happy Motoring from all at Fix Auto Ayr
Great job plus good communication how…
Great job plus good communication how repair was going
2025年9月3日
Fix Auto UK - Fix Auto Ayr からの回答
Hi James,
We're glad you were satisfied with our work and communication. Thank you for your positive feedback; we appreciate it a lot!
Happy Motoring from all at Fix Auto Ayr
The Moncrieffs repair
From the first time we contacted Fix Auto we knew we were is safe hands and the reception we received when we phoned was always courteous and professional even when we had to contact them when my husband had an accident in the courtesy car.
Our repaired vehicle was returned to us in showroom condition and I would recommend this repairer to anyone as we have been driving for over 50 years and never received this standard of customer service
2025年7月25日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Anne,
We're happy to hear that you felt secure with us from your first contact.
We appreciate your kind words regarding our team's professionalism, especially during the accident with the courtesy car.
It's wonderful to know your vehicle was returned in excellent condition and that you received such great customer service.
Thank you for recommending us!
Happy Motoring from all at Fix Auto Ayr
Easy to reccomend
Guys were friendly and easy to deal with,got car back fully fixed and washed and valeted...car looking great and very well presented.
2025年7月15日
Fix Auto UK - Fix Auto Ayr からの回答
Hi Michael,
We're happy to hear that you found our team friendly and easy to work with. It's great to know you were pleased with the repairs and presentation of your car!
Happy Motoring from all at Fix Auto Ayr
Fix Auto UK - Fix Auto Ayr からの回答
Hi Simon,
We're glad you had such a positive experience with our team! Thanks for your feedback.
Happy Motoring from all at Fix Auto Ayr
Excellent Repair Service
The company was recommended via my insurance company. From the outset, everything was handled efficiently. I was given a courtesy car and I received regular updates so I never had to chase for information. When my car was returned, it looked immaculate, inside and out, and the repair work was completed to a high standard. On top of that, every staff member I dealt with, was courteous and helpful. Would highly recommend the company for any car repairs going forward.
2025年5月13日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Marie,
Thank you for your kind words and positive review.
We are delighted to hear that you had such a positive experience with our service.
We strive to provide efficient and professional service at every stage of the repair process, from providing a courtesy car to keeping you informed throughout the repair.
We are thrilled that you were pleased with the quality of the work and the overall service you received.
We appreciate your recommendation and hope to see you again in the future.
Happy Motoring from all at Fix Auto Ayr
Fix auto kept me updated during the…
Fix auto kept me updated during the time my vehicle was in getting repaired after getting crashed into,was a pleasant experience and definitely would choose them in the future for any bodywork repairs,would recommend highly!
2025年4月16日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Calvin,
We appreciate your kind words and are thrilled to hear about your positive experience.
It's wonderful to know that you were kept informed throughout the repair process and found the experience pleasant.
We strive to provide excellent service and are delighted to hear that you would recommend us for future bodywork repairs.
Happy Motoring from all at Fix Auto Ayr
Staff were very respectful
Staff were very respectful, courteous and knowledgeable. The repair was carried out in good time with updates on the progress of the repair.
2025年4月7日
Fix Auto UK - Fix Auto Ayr からの回答
Hi Jim,
Thank you for your kind words and 5-star review. We are delighted to hear that you had a positive experience with us. We appreciate your feedback and will share it with our team.
Happy Motoring from all at Fix Auto Ayr
I was very happy with the experience I…
I was very happy with the experience I had using Fix Auto. They picked my car up and dropped it off and they were very professional. They kept me up to date with my cars progress and went above and beyond with their help and the customer service I received was outstanding. The work that they did to the car was fantastic! I have never used this company before but would highly recommend!
2025年4月2日
Fix Auto UK - Fix Auto Ayr からの回答
Hi Louise,
We appreciate your kind words and are delighted to hear you had a positive experience with our team. We strive to provide exceptional customer service and are thrilled that we met your expectations. We are committed to going above and beyond for our customers, and we are glad that our team's professionalism and dedication to quality were evident in your experience. We are grateful for your recommendation and look forward to serving you again in the future.
Happy Motoring from all at Fix Auto Ayr
Insurance Repair
My car was repaired by Fix Auto via my insurance following it being hit by another vehicle. From initial contact until pick up found staff to be friendly and efficient. Decent courtesy car. Kept updated on progress of repair, really pleased with finish on my car. It had also been given a mini valet and smelt lovely inside. Can't fault the company, would use again and would definitely recommended.
2025年4月4日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Linsey,
Thank you for your kind words. We are delighted to hear that you had such a positive experience with our team. We strive to provide excellent customer service and are glad that you found our staff to be friendly and efficient.
We are also pleased to hear that you were happy with the quality of the repair work and the courtesy car. We appreciate your feedback and will share it with the team.
Happy Motoring from all at Fix Auto Ayr
Really quick turnaround
Really quick turnaround, I really liked the text notifications as the car moves through the different stages of repair.
2025年3月28日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi James,
Thank you for your kind words. We're glad you found our service efficient and appreciated the text updates. We strive to keep our customers informed throughout the repair process.
Happy Motoring from all at Fix Auto Ayr.
A definite recommendation
Having before experienced car repairs through companies recommended by our insurance, I was a bit concerned about how things would go. I needn’t have been because they did everything , and more, that they said they would; a lovely courtesy car that suited my needs, informative texts keeping me up to date with the stages of the repair and a wonderful job completed to an excellent standard. My car looked new when I got it back,
inside and out.
I’m also delighted with the quality of the service from the staff with whom i dealt.
A wonderful company all round.
2025年3月24日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Mrs McCaig,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
The company came to my place of work…
The company came to my place of work gave me courtesy car and took mine away to be fixed. Same at other end.
2025年2月25日
Fix Auto UK - Fix Auto Ayr からの回答
Hi Catherine,
We are delighted you have had a wonderful experience whilst us to repair you vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Great experience
After being involved in a hit and run just before Christmas my insurance recommended that I use Fix Auto Ayr to repair my car. With this being the first accident I was involved in, I was naturally very stressed, especially with still having to work over the festive period and its limited transport. Fix Auto Ayr didn't waste any time and collected my car and dropped off a courtosey car on the next working day, so this alleviated so much stress. Throughout the whole process I was kept well informed and any questions I had were answered. The whole process was seamless and when my car was dropped off it looked brand new. My whole experience with Fix Auto Ayr has been great and I will definitely use their services again (hopfully not any time soon though)😅. Thank you!
2025年1月21日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Danielle,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Excellent
Recently had my car repaired by Fix Auto in Ayr and they were great, had excellent customer service and kept me updated regarding the work being carried out on my car. Couldn’t fault them, did an immaculate job and their guarantee is excellent for peace of mind
2024年9月18日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Joseph,
We are delighted you have had a wonderful experience whilst using us to repair your vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
Fast efficient quality repair and…
Fast efficient quality repair and excellent customer service.
2024年8月8日
自発的なレビュー
Fix Auto UK - Fix Auto Ayr からの回答
Hi Walter,
We are delighted you have had a wonderful experience whilst using us to repair you vehicle.
Thank you for taking the time to submit this review on Trustpilot and remember all bodywork we have carried out has a Lifetime Guarantee.
If you need any other repair work carried out in future we will be here to assist you as required.
Happy Motoring from all at Fix Auto Ayr.
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