Although it took longer than I expected the repair was very well done. I was kept informed about the work being done at regular intervals. Very happy with the information that I received on the phon... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Dale was calm, patient and very accomodating when answering my questions durng both the collection and drop off of the car. the staff were also extremely helpful over the phone, making the whole exper... もっと見る
企業が回答しました
Positives: The staff were consistently friendly, the front office was clean and welcoming, and I appreciated the regular updates on the progress of my vehicle repair. The actual repair was very good... もっと見る
企業が回答しました
These guys are the real deal. Called in and was greeted by a lovely receptionist who gave me the choice to come in or send an image of my vehicle damage. Upon my Visit, was greeted and quickly attend... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, 英国
- 0208 3918700
4.6
優良
308件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer Service
The prompt response to an issue and dealing with it was greatly appreciated; good aftercare customer service.
2026年3月13日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your kind review and we are glad we got the issue sorted!
Fix Auto Chessington
Impressed by their efficiency from…
Impressed by their efficiency from delivering a replacement vehicle and collecting mine to regular updates on progress of repairs and keeping to time frame .Would definitely use them again but hope I never need to .
2026年3月20日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Mr. Buckingham,
We appreciate your feedback and are happy to hear that you were impressed with our efficient service, including the vehicle replacement and repair updates. We value your business and also wish you safe motoring in the future.
Fix Auto Chessington
Beautiful repair job and we had use of…
Beautiful repair job and we had use of a very smart courtesy car whilst the car was in the garage.
2026年3月16日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your lovely review Ms. Purnell. We are glad the courtesy car was of standard whilst your own car was in for repair.
regards
Fix Auto Chessington
Everything
Everything, from the time of pick up to the time of drop off and even all the updates on the repair was amazing. We were never left un notified.
Thank you so much
2026年3月16日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you so much Mrs. Suegra
We have been short staff lately so knowing the team are still able to meet expectations is fantastic news!
Fix Auto Chessington
They collected my vehicle at the time…
They collected my vehicle at the time arranged and the repairs have been done to a high standard.
My car was not ready for collection on the day it was meant to be ready, and even the following day, it wasn’t ready until after 4.30.
2026年3月12日
Fix Auto UK - Fix Auto Chessington からの回答
June,
We appreciate your feedback and are glad the vehicle collection and repair quality met your expectations. We regret that your car wasn't ready on time and apologise for the delay. We'll review our processes to prevent this in the future though we do state completion dates are estimated.
Fix Auto Chessington
Wonderful service
My experience with this service was made easy, it flowed smoothly, everything was clearly explained to me and all the staff involved were nice and kind.
2026年2月25日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your kind review Karine!
We are very happy that all went well and the staff were pleasant
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Connolly !
Fix Auto Chessington
Easy from start to finish
Easy from start to finish, great communication and finished on expected completion date too
2026年2月20日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Mr. Brown,
We're happy to hear that your experience was communication and completion. Thank you for taking the time to review us.
Fix Auto Chessington
Good experience
The female staff were friendly, patient and helpful on the phone and guided me through the process.
The person who delivered the courtesy car could have been more helpful. When I asked him if there was a manual he said “Yes”. There wasn’t so I had to ring their office several times to find out how to work things. They kept me well informed on the progress of the repairs.
2026年2月26日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review. We will speak to our transport team to ensure they explain better that manuals are only online from now on in order to better communicate with customers and ensure they know how everything works.
Fix Auto Chessington
Very good service — fast and professional.
Excellent service and outstanding customer care. The work was very efficient, and they kept me informed throughout the entire repair process of my car.
2026年2月20日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Yajaira,
We appreciate you taking the time to leave us this review! We're happy to hear you received excellent service and care, and were kept informed during the repair process.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review , we much appreciate it !
Fix Auto Chessington
Great customer service
Great customer service; I was informed regularly about the status of the repairs, and was dealt with most courteously by the office. A pleasure to have done business with the company.
2026年2月19日
自発的なレビュー
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Mansfield. It was a pleasure meeting you yesterday and speaking to your wife. We hope all goes well with re-cooping the costs from the third party
Fix Auto Chessington
Car was taken in for repair after an…
Car was taken in for repair after an accident.
Has come back with a active drivetrain fault which was not active when they took the car and are refusing to take responsibility. Will never be using them again as this now has to come out of my pocket and our inconvenience. Go with a more reputable company instead.
Flagged my review as defamatory when being told the truth. Great company
2026年2月17日
Fix Auto UK - Fix Auto Chessington からの回答
Dear Mr. James
Whilst we appreciate your frustration, your comments paint a different narrative to the situation. Firstly, you stated your tyre pressure light was never on and this was down to us. We emailed you copy photos you sent us in December for an estimate of your vehicle outside of your home with the light on and you accepted you had not realised it was on but it clearly was before we had the vehicle in. The fault you are referring to above, we spent over an hour with you, running through the diagnostics on the vehicle with the reports from the pre diagnostic we carried out before repairs which had the faults causing this issue registered thereby giving you the evidence the fault is pre existing. The fault that is permanently stored is the transmission oil: shelf life exceeded - which is a maintenance issue. A quick bit of research online shows that this fault effects the drivetrain and can place the vehicle into limp mode. We have explained this to you and your insurer and offered you a copy of the diagnostics report which you refused. We would always deal with issues that we felt were caused whilst in our care and our staff are company are extremely reputable. I appreciate it is not the answer you wanted but we cannot be held responsible for maintenance issues for which we can clearly evidence is the problem in this case.
Fix Auto Chessington
It takes too long for just replacing window frame and glass
It takes too long for just replacing the rear passenger size window frame and glasses
More than 2 weeks is not acceptable
2026年2月5日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Wang.
We are sorry you encountered delays.
We agree the repair should have been a lot shorter than they were but as communicated with you, we required a part that Landrover had on a back order and was required to make your vehicle water tight which stopped us from being able to work around it. Unfortunately manufacturers having delays impacts owners like yourself and us as as repairers. As you know we pre-estimate to avoid issues as much as possible but like in this case, if it's a part we cannot see until stripping the vehicle we have to order and wait for confirmation from the supplier. Thank you again for your time to leave us a review.
Fix Auto Chessington
Very good repair quality, overall positive experience
The car required a new rear bumper, which was repaired and painted to a high standard. The vehicle was returned professionally cleaned, and I received regular updates throughout the process.
The only downside was some communication around timelines. The initial appointment was over a month after the incident, Although the work was completed in under 10 working days and to a good standard, clearer expectation-setting would have improved the experience.
2026年1月27日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review. We are currently booking 4-6 weeks in advance due to high volume of repairs. We do keep to a set amount of repairs per day coming in to keep the return time down. Thank you for detailing the areas that were done well. We are recruiting 2 new technical staff so hope to be able to bring down the book in time in the near future.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank your for your review Mr.Brown
We're happy to hear that you're pleased with our regular updates, friendly team, and good work. Thank you for your positive feedback!
Fix Auto Chessington
Very pleased with the accident repairs
Very pleased with the accident repairs. Kept me fully informed about the repair progress and vehicle returned on the date as advised
2026年1月23日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Mohan,
We're very glad to hear you were pleased with the accident repairs and that we kept you informed, returning your vehicle on time. Thanks for the feedback!
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for review!
We appreciate your positive feedback and the five-star rating! We are glad you were happy with our efficient communication and service.
Fix Auto Chessington
Really easy to deal with
Really easy to deal with and kept me fully informed throughout. Good job done with a friendly team.
2026年1月20日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Clark,
We appreciate you taking the time to leave us a 5-star review! We are so happy to hear that you found us easy to deal with and our team friendly.
Fix Auto Chessington
Carried out the job required
Carried out the job required, kept me informed and all the staff were very pleasant
2026年1月15日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you very much for your review Pauline.
We are delighted we kept you informed and the staff were pleasant. We will pass your lovely comments on.
Fix Auto Chessington
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