I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great communication. Excellent customer service. Collected and returned my car and gave me use of a lovely courtesy car in the meantime. Repairs completed quicker that anticipated, my car looks... もっと見る
企業が回答しました
Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... もっと見る
企業が回答しました
My car came here for repair after a fairly significant impact that affected every panel on one side. Fix Auto were excellent, great communications during the process, always friendly and most importa... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto Chessington について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, 英国
- 0208 3918700
4.7
優良
318件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review , we much appreciate it !
Fix Auto Chessington
Great customer service
Great customer service; I was informed regularly about the status of the repairs, and was dealt with most courteously by the office. A pleasure to have done business with the company.
2026年2月19日
自発的なレビュー
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Mansfield. It was a pleasure meeting you yesterday and speaking to your wife. We hope all goes well with re-cooping the costs from the third party
Fix Auto Chessington
Car was taken in for repair after an…
Car was taken in for repair after an accident.
Has come back with a active drivetrain fault which was not active when they took the car and are refusing to take responsibility. Will never be using them again as this now has to come out of my pocket and our inconvenience. Go with a more reputable company instead.
Flagged my review as defamatory when being told the truth. Great company
2026年2月17日
Fix Auto UK - Fix Auto Chessington からの回答
Dear Mr. James
Whilst we appreciate your frustration, your comments paint a different narrative to the situation. Firstly, you stated your tyre pressure light was never on and this was down to us. We emailed you copy photos you sent us in December for an estimate of your vehicle outside of your home with the light on and you accepted you had not realised it was on but it clearly was before we had the vehicle in. The fault you are referring to above, we spent over an hour with you, running through the diagnostics on the vehicle with the reports from the pre diagnostic we carried out before repairs which had the faults causing this issue registered thereby giving you the evidence the fault is pre existing. The fault that is permanently stored is the transmission oil: shelf life exceeded - which is a maintenance issue. A quick bit of research online shows that this fault effects the drivetrain and can place the vehicle into limp mode. We have explained this to you and your insurer and offered you a copy of the diagnostics report which you refused. We would always deal with issues that we felt were caused whilst in our care and our staff are company are extremely reputable. I appreciate it is not the answer you wanted but we cannot be held responsible for maintenance issues for which we can clearly evidence is the problem in this case.
Fix Auto Chessington
It takes too long for just replacing window frame and glass
It takes too long for just replacing the rear passenger size window frame and glasses
More than 2 weeks is not acceptable
2026年2月5日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Wang.
We are sorry you encountered delays.
We agree the repair should have been a lot shorter than they were but as communicated with you, we required a part that Landrover had on a back order and was required to make your vehicle water tight which stopped us from being able to work around it. Unfortunately manufacturers having delays impacts owners like yourself and us as as repairers. As you know we pre-estimate to avoid issues as much as possible but like in this case, if it's a part we cannot see until stripping the vehicle we have to order and wait for confirmation from the supplier. Thank you again for your time to leave us a review.
Fix Auto Chessington
Very good repair quality, overall positive experience
The car required a new rear bumper, which was repaired and painted to a high standard. The vehicle was returned professionally cleaned, and I received regular updates throughout the process.
The only downside was some communication around timelines. The initial appointment was over a month after the incident, Although the work was completed in under 10 working days and to a good standard, clearer expectation-setting would have improved the experience.
2026年1月27日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review. We are currently booking 4-6 weeks in advance due to high volume of repairs. We do keep to a set amount of repairs per day coming in to keep the return time down. Thank you for detailing the areas that were done well. We are recruiting 2 new technical staff so hope to be able to bring down the book in time in the near future.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank your for your review Mr.Brown
We're happy to hear that you're pleased with our regular updates, friendly team, and good work. Thank you for your positive feedback!
Fix Auto Chessington
Very pleased with the accident repairs
Very pleased with the accident repairs. Kept me fully informed about the repair progress and vehicle returned on the date as advised
2026年1月23日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Mohan,
We're very glad to hear you were pleased with the accident repairs and that we kept you informed, returning your vehicle on time. Thanks for the feedback!
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for review!
We appreciate your positive feedback and the five-star rating! We are glad you were happy with our efficient communication and service.
Fix Auto Chessington
Really easy to deal with
Really easy to deal with and kept me fully informed throughout. Good job done with a friendly team.
2026年1月20日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Clark,
We appreciate you taking the time to leave us a 5-star review! We are so happy to hear that you found us easy to deal with and our team friendly.
Fix Auto Chessington
Carried out the job required
Carried out the job required, kept me informed and all the staff were very pleasant
2026年1月15日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you very much for your review Pauline.
We are delighted we kept you informed and the staff were pleasant. We will pass your lovely comments on.
Fix Auto Chessington
Would recommend
Kept us informed at all times. Special shout out to Mollie - extremely helpful and efficient.
2026年1月19日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Ms. Burke,
We appreciate you taking the time to leave us a review. It is wonderful to hear you received great communication and Molly is doing very well, thank you for mentioning her. We will pass the comments on to her.
Fix Auto Chessington
Great experience from start to…
Great experience from start to finish,from booking in until completion
Updated regularly.When I picked my car up I noticed a slight mark,they took it back in without hesitation and corrected it
Thakyou Team your amazing
2026年1月16日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Skilton,
We appreciate you sharing your experience! We're happy to hear that you had a great experience and that we could resolve the issue you noticed. Thank you for your amazing feedback!
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you so much for your 5 star review Kevin. I am glad you have a great experience with the team. Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you David
We appreciate you taking the time to share your positive experience, and we are so glad our team provided great communication.
Fix Auto Chessington
A FIVE STAR PERFORMANCE
very easy to deal with, kept me informed and up to date with the repair. Body work done and you would not know the car had been in an crash.
They even cleaned the car inside and out, looked as good as new.
Never heard of them before but as they deal with RAC insurance claims was put through to them to repair car.
I would use them again if i needed any body work done again.
A 5 STAR PERFORMANCE.
2025年12月18日
Fix Auto UK - Fix Auto Chessington からの回答
Hi Peter,
We're happy to hear that you had such a positive experience! It's great to know that we kept you informed throughout the repair process and that you were pleased with the quality of our work. Thank you for your kind words and for recommending us!
Fix Auto Chessington
The quality of the repairs to my car…
The quality of the repairs to my car are excellent. There was one delay caused by sourcing a camera but this was mitigated by the wonderful communications from the Fix Auto team. All round great experience.
2025年12月5日
自発的なレビュー
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your kind review Mr. Dodd. We are glad our team kept you updated throughout repairs and you had a great overall experience.
Fix Auto Chessington
The repairs that were done very good but job not completed- two bits of damage were left
The repairs that were done very good, but there was a couple of bits that were not repaired and left
Fix auto collected and repaired the missed dent
Excellent job - I have to praise your staff too - extremely helpful, polite, professional and friendly - especially Molly
2025年12月12日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review. One of our team shall call Monday. At this time we are a little confused as you collected your car Friday and all was well. Everything that was reported on the claim was repaired. We have images of all repairs done and happy to go through with you. Fix Auto Chessington
7-10 days became over 2 weeks-
7-10 days became over 2 weeks-
26 November to 12 December for a relatively minor repair - when asked to confirm the work being done-Nothing was the response/even when my car was returned and I asked for confirmation-nothing. Delays when the work should be completed and even when it was ready I was unaware I had to have an appointment for it to be returned and next week was suggested. Standing my ground I received it Friday. The work appears to have been well done. I am just pleased to have my Golf back.
2025年12月12日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review.
I am sorry you do not feel you had a good service, having reviewed the file, it does seem that maybe some things have been overlooked on your end.
I can see that our estimator called and spoke to you on 26/11/25 to go through the repairs, as per our process. This was before work was carried out. We emailed you a copy of the works carried out on 12/12/25 at 13:42 as requested. This was emailed as a reply to one of your emails therefore the email address is correct. For your convenience we have forwarded this again today. Regarding repair delays, there are several calls recorded between our front of house staff and yourself with them explaining the parts delays and answering questions you had. You advised in one of the last conversations on Thursday you were going out and to not call but send you a SMS when ready, this SMS was sent at 16:53 on 11/12/25 as per your instructions stating " Good Afternoon your vehicle is complete and ready for collection, Please contact us to arrange handover" Regarding the handover our team had asked to deliver Monday as they were fully booked. They ended up asking an office staff member to help them, who in turn worked late Friday evening to help out. We work very hard to deliver a high service to all customers but we also do the same to take care of our staff and do not ever ask anyone to work past their scheduled time. I am sure everyone can understand the importance of work / life balance especially in recent times. In this case they were asking to deliver the next working day which I believe is acceptable. We do send a SMS / email to every customer at the start of repairs stating "Please be aware that this date is for repairs only and is NOT the date of your vehicles return. We shall arrange this with you once the repair is complete" This was sent directly after the initial estimated completion date message was sent. In this case, this was sent on 27/11/25 at 11:04 and is showing as a delivered message.
Fix Auto Chessington
Professional and helpful.
very professional,on time keep you updated on the works to your car.
friendly and helpful staff.
2025年11月25日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you so much for your review. Our staff really do appreciate getting feedback from our customers. Have a wonderful Christmas break.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
We're happy to hear that our team made your car look brand new. We appreciate your positive feedback and your recognition of our team's professionalism.
Fix Auto Chessington
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。