After a no fault accident, my car was repaired by Fix Auto Liverpool South. Everyone was polite and helpful. The job was completed on time and I was kept informed throughout. Unfortunately there was a... もっと見る
企業が回答しました
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Communication was fantastic. They collected the car from the car hire company. It was bank holiday weekend but we received the car back within five days. Delighted with the repairs, car was returned... もっと見る
Staff arranged pickup of vehicle, arrived on time, kept in contact with me well throughout the repair and dropped it off to my house posting keys through door as I was on holiday. Repaired to a s... もっと見る
企業が回答しました
From start to finish the process was seamless. Big shout out to Alex Lewis for top tier service. Also thank you to Mikey, callum and Alison. The work itself is phenomenal, can't even recognise whe... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Woodend Avenue, Hunt Cross, LS24 9LS, Liverpool, 英国
- 0151 459 6616
4.8
優良
196件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Excellent customer service
After a no fault accident, my car was repaired by Fix Auto Liverpool South. Everyone was polite and helpful. The job was completed on time and I was kept informed throughout. Unfortunately there was a minor problem which I was only able to bring to their attention some weeks after my car had been returned. Notwithstanding, this was taken seriously by the manager, Paul, who arranged for it to be sorted at my earliest opportunity. Everything was resolved without fuss. Great customer care.
2026年5月26日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you so much for taking the time to write this review.
We are really glad to hear that Paul was able to put a resolution in place which was convenient to you, your kind words will be passed on to him.
Thanks again from us all at Fix Auto Liverpool South
brilliant job
Communication was fantastic. They collected the car from the car hire company. It was bank holiday weekend but we received the car back within five days. Delighted with the repairs, car was returned cleaned inside and out.
2026年4月1日
自発的なレビュー
Brilliant company came and collected my…
Brilliant company came and collected my car delivered courtesy car only had my car couple of days both repairs done spot on 2 guys that done pick up delivery nice
2026年1月26日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Maggie Maguire,
We appreciate you taking the time to leave us a review! We're happy to hear that you were pleased with our quick service and the quality of the repairs. Thanks Maggie
Lesley Knisz, Fix Auto UK
My VW Polo was repaired to an excellent…
My VW Polo was repaired to an excellent standard, very pleased with the job fix auto did. Also done quicker than expected.
2025年12月24日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Olly
We are happy to hear that your VW Polo repair met your expectations! It's great to know the work was completed quickly and to a high standard. Thank you for your feedback. Have a great xmas.
Lesley Knisz, Fix Auto UK
P Mcgowan very pleased customer
Very good and professional Very informative right through the process text me every couple of days to inform me of the parts situation and the stages of the repair Very good 👍
2025年12月4日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Paul,
We're happy to hear that you found our service professional and informative. We appreciate your positive feedback regarding our communication about the repair process. Thank you for taking the time to leave a great review. Merry Xmas. Fix Auto Liverpool South
Lesley Knisz, Fix Auto UK
Yes they done a wonderful job on my car…
Yes they done a wonderful job on my car and was ready on time thank you
2025年12月16日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Maureen
We are pleased you are happy with the work completed on your car and that it was ready on time. Thank you for your positive feedback, it really is appreciated.
Lesley Knisz, Fix Auto UK
Seamless experience, 10 out of 10
From start to finish the process was seamless. Big shout out to Alex Lewis for top tier service. Also thank you to Mikey, callum and Alison.
The work itself is phenomenal, can't even recognise where the initial damage on the vehicle. Timing was also 10 out of 10, never thought I'd have the vehicle back so fast
2025年10月8日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Matthew
We are so pleased the process was seamless and the repair exceeded your expectations! We appreciate you acknowledging the team's efforts and your kind words. Thank you for the review as it really is appreciated. Fix Auto Liverpool South
Decent customer service and repair
Staff arranged pickup of vehicle, arrived on time, kept in contact with me well throughout the repair and dropped it off to my house posting keys through door as I was on holiday. Repaired to a seemingly good standard (time will tell)
Washed my car inside and out to a nice standard left no swirls on bodywork.
Small issue didnt reinflate my tyres which would have been nice but not end of the world.
2025年9月24日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Consumer,
We appreciate you sharing your experience. We're happy to hear the vehicle pickup and repair process met your expectations, and that you were pleased with the car wash. We regret the tyres weren't reinflated and will review our procedures. Thank you for your feedback.
Absolutely painless process start to…
Absolutely painless process start to finish....Car picked up and returned with minimum fuss and the repair is indistinguishable..... fantastic
2025年9月16日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Mr Brownrigg Paul,
We're happy to hear that the process was painless from beginning to end. It's great to know that the repair met your expectations. Thank you for your fantastic feedback, it really is appreciated. Fix Auto Liverpool South
Fix Auto UK
Couldn't fault their customer service
Couldn't fault their customer service. Polite, approachable and helpful. Thank you for making it easy for me ☺️
2025年9月15日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Nida Mann,
We appreciate you taking the time to leave us a review. We're so happy to hear that you found our customer service polite, approachable, and helpful! If you do require our services in the future please do not hesitate to reach out. Thank you. Fix Auto Liverpool South🤗
Fix Auto UK
Great service
Great service. Kept me updated every step until repairs where completed.
2025年7月22日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Caroline
Thank you for your 5-star review! We are happy you were pleased with our great service and updates throughout the repair process. If you do require our services in the future please do not hesitate to reach out. Fix Auto Liverpool South
Easy to deal with
Easy to deal with, kept in touch when waiting for parts, soon as they arrived called to make arrangements for car to go in for repairs, courtesy car arranged, two days car was back clean x looking like new, definitely recommend Fix Auto thanx for everything
2025年6月18日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Mr Parker
We're happy to hear that you had a positive experience and we also appreciate you highlighting our communication, courtesy car, and the quality of our work. It really is appreciated and if your need our services in the future please do not hesitate to contact us.
Fix Auto Liverpool South
Fix Auto UK
Car went in for repair as arranged
Car went in for repair as arranged, had to wait for parts to be delivered so job could be done,had hire car so no problem. All good after repair.thanks. Irene dickinson .
2025年6月25日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
We are happy to hear that you are please with the repairs carried out to your vehicle and the hire car helped minimize disruption. Thank you for your positive feedback it really is appreciated. Thanks Fix Auto Liverpool South
Great job
Great job! So happy with the fix, easy communication and very helpful during the process! They even done the other things that wasn’t included in the original plan! Thank you so much and highly recommend
2025年6月6日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank You!
We are really happy to hear that the fix met your expectations Anna and that you found our communication helpful. We appreciate your recommendation and are so glad we could exceed your expectations by addressing additional items.
If you do require our services in the future please do not hesitate to contact us.
Fix Auto Liverpool South
COW BOYS !!!Collected the car really quickly but…
Collected the car really quickly but from there have been a disaster poor communication and was told car was ready to collect traveled to collect awful job had to be re done apparently it has noe been ready since Tuesday but they can't deliver it DONT LET YOUR INSURANCE COMPAMY USE THESE COWBOYS
2025年6月6日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Good afternoon Mr. Beggs.
Firstly, we’re genuinely sorry to hear that you felt the need to leave this review, and we apologise for any inconvenience caused during the process.
After reviewing your file, I can confirm there were a few issues that we acknowledge. There was a minor panel alignment concern, which was identified and promptly corrected. Following that, we received a number of complaints from your insurer regarding the quality of the repair. In response, we provided photographic evidence confirming that all authorised repairs had been completed to the insurer’s specifications.
There was miscommunication as to what repairs had been done which understandably led you to believe that some repairs were not completed. Once this was clarified, your insurer instructed us to release the vehicle. We arranged for next working day delivery, which was declined and you came to collect your vehicle.
We are truly disappointed that your experience did not reflect the standard of service we aim to deliver to all our customers. Please rest assured that your concerns have been passed on to your insurance provider, and we will continue to work closely with them to avoid such misunderstandings in the future.
Quality performance
Friendly and professional service with step by step guidance on the vehicles completed date.
2025年5月15日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you for your 5-star review! We're glad to hear you were happy with the friendly and professional service you received. We appreciate your feedback and are pleased that we were able to provide you with clear guidance on the completion date of your vehicle. If you do require our service in the future please do not hesitate to contact us. Thanks again. Fix Auto Liverpool South
Thank you for doing my repairs on my…
Thank you for doing my repairs on my car the quality of the repairs are 100% and keeping me up to date about my car is excellent would recommend this company to anyone thank you once again .
2025年5月16日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
We're so glad to hear you were happy with the quality of our repairs and the updates you received. We strive to provide excellent service and appreciate you taking the time to leave this fantastic review. Many Thanks Fix Auto Liverpool South
My Nissan
My car had to be recovered after a crash, and from day one I was kept informed about the progress of repair, this company was excellent throughout i would highly recommend them to anyone, if i could give more than 5 stars I would 😀
2025年4月28日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you David & Kathy for your kind words, it really is appreciated that you have taken the time to post this great review. If you do require our services in the future please do not hesitate to contact us. Thanks again. Fix Auto Liverpool South 😊
Great service
I was extremely pleased with the quality of the work undertaken by the company. The staff were extremely helpful, polite and kept me informed of progress at all times. I would highly recommend them.
2025年4月17日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Tom. We are so pleased to hear about your positive experience! We strive to provide excellent service and are delighted that our team met your expectations. Thank you for your kind words and recommendation. Fix Auto Liverpool South
The best
The best, great job done and I am very happy with all work carried out on the car thank you.
2025年4月24日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you for your kind words and 5-star rating! We are delighted to hear you were happy with the work carried out on your car. We appreciate your feedback and are glad you had a positive experience. If you do require our services in the future please do not hesitate to contact us. Thanks again for taking the time to leave this great review. Fix Auto Liverpool South
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