Excellent customer service. Very polite and professional team. Kept well informed of progress on my repair. My car was collected from the hire company and dropped off at my home after repair completed... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Excellent service, on time, my car looked like new again, they made sure I was constantly updated. Dropping my car off and picking up the hire car that they organised was smooth and similar on taking... もっと見る
企業が回答しました
After a no fault accident, my car was repaired by Fix Auto Liverpool South. Everyone was polite and helpful. The job was completed on time and I was kept informed throughout. Unfortunately there was a... もっと見る
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Staff arranged pickup of vehicle, arrived on time, kept in contact with me well throughout the repair and dropped it off to my house posting keys through door as I was on holiday. Repaired to a s... もっと見る
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企業情報
Fix Auto UK - Fix Auto Liverpool South について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Woodend Avenue, Hunt Cross, LS24 9LS, Liverpool, 英国
- 0151 459 6616
4.9
優良
211件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Yes they done a wonderful job on my car…
Yes they done a wonderful job on my car and was ready on time thank you
2025年12月16日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Maureen
We are pleased you are happy with the work completed on your car and that it was ready on time. Thank you for your positive feedback, it really is appreciated.
Lesley Knisz, Fix Auto UK
Seamless experience, 10 out of 10
From start to finish the process was seamless. Big shout out to Alex Lewis for top tier service. Also thank you to Mikey, callum and Alison.
The work itself is phenomenal, can't even recognise where the initial damage on the vehicle. Timing was also 10 out of 10, never thought I'd have the vehicle back so fast
2025年10月8日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Matthew
We are so pleased the process was seamless and the repair exceeded your expectations! We appreciate you acknowledging the team's efforts and your kind words. Thank you for the review as it really is appreciated. Fix Auto Liverpool South
Decent customer service and repair
Staff arranged pickup of vehicle, arrived on time, kept in contact with me well throughout the repair and dropped it off to my house posting keys through door as I was on holiday. Repaired to a seemingly good standard (time will tell)
Washed my car inside and out to a nice standard left no swirls on bodywork.
Small issue didnt reinflate my tyres which would have been nice but not end of the world.
2025年9月24日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Consumer,
We appreciate you sharing your experience. We're happy to hear the vehicle pickup and repair process met your expectations, and that you were pleased with the car wash. We regret the tyres weren't reinflated and will review our procedures. Thank you for your feedback.
Absolutely painless process start to…
Absolutely painless process start to finish....Car picked up and returned with minimum fuss and the repair is indistinguishable..... fantastic
2025年9月16日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Mr Brownrigg Paul,
We're happy to hear that the process was painless from beginning to end. It's great to know that the repair met your expectations. Thank you for your fantastic feedback, it really is appreciated. Fix Auto Liverpool South
Fix Auto UK
Couldn't fault their customer service
Couldn't fault their customer service. Polite, approachable and helpful. Thank you for making it easy for me ☺️
2025年9月15日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Nida Mann,
We appreciate you taking the time to leave us a review. We're so happy to hear that you found our customer service polite, approachable, and helpful! If you do require our services in the future please do not hesitate to reach out. Thank you. Fix Auto Liverpool South🤗
Fix Auto UK
Great service
Great service. Kept me updated every step until repairs where completed.
2025年7月22日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Caroline
Thank you for your 5-star review! We are happy you were pleased with our great service and updates throughout the repair process. If you do require our services in the future please do not hesitate to reach out. Fix Auto Liverpool South
Easy to deal with
Easy to deal with, kept in touch when waiting for parts, soon as they arrived called to make arrangements for car to go in for repairs, courtesy car arranged, two days car was back clean x looking like new, definitely recommend Fix Auto thanx for everything
2025年6月18日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Mr Parker
We're happy to hear that you had a positive experience and we also appreciate you highlighting our communication, courtesy car, and the quality of our work. It really is appreciated and if your need our services in the future please do not hesitate to contact us.
Fix Auto Liverpool South
Fix Auto UK
Car went in for repair as arranged
Car went in for repair as arranged, had to wait for parts to be delivered so job could be done,had hire car so no problem. All good after repair.thanks. Irene dickinson .
2025年6月25日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
We are happy to hear that you are please with the repairs carried out to your vehicle and the hire car helped minimize disruption. Thank you for your positive feedback it really is appreciated. Thanks Fix Auto Liverpool South
Great job
Great job! So happy with the fix, easy communication and very helpful during the process! They even done the other things that wasn’t included in the original plan! Thank you so much and highly recommend
2025年6月6日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank You!
We are really happy to hear that the fix met your expectations Anna and that you found our communication helpful. We appreciate your recommendation and are so glad we could exceed your expectations by addressing additional items.
If you do require our services in the future please do not hesitate to contact us.
Fix Auto Liverpool South
COW BOYS !!!Collected the car really quickly but…
Collected the car really quickly but from there have been a disaster poor communication and was told car was ready to collect traveled to collect awful job had to be re done apparently it has noe been ready since Tuesday but they can't deliver it DONT LET YOUR INSURANCE COMPAMY USE THESE COWBOYS
2025年6月6日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Good afternoon Mr. Beggs.
Firstly, we’re genuinely sorry to hear that you felt the need to leave this review, and we apologise for any inconvenience caused during the process.
After reviewing your file, I can confirm there were a few issues that we acknowledge. There was a minor panel alignment concern, which was identified and promptly corrected. Following that, we received a number of complaints from your insurer regarding the quality of the repair. In response, we provided photographic evidence confirming that all authorised repairs had been completed to the insurer’s specifications.
There was miscommunication as to what repairs had been done which understandably led you to believe that some repairs were not completed. Once this was clarified, your insurer instructed us to release the vehicle. We arranged for next working day delivery, which was declined and you came to collect your vehicle.
We are truly disappointed that your experience did not reflect the standard of service we aim to deliver to all our customers. Please rest assured that your concerns have been passed on to your insurance provider, and we will continue to work closely with them to avoid such misunderstandings in the future.
Quality performance
Friendly and professional service with step by step guidance on the vehicles completed date.
2025年5月15日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you for your 5-star review! We're glad to hear you were happy with the friendly and professional service you received. We appreciate your feedback and are pleased that we were able to provide you with clear guidance on the completion date of your vehicle. If you do require our service in the future please do not hesitate to contact us. Thanks again. Fix Auto Liverpool South
Thank you for doing my repairs on my…
Thank you for doing my repairs on my car the quality of the repairs are 100% and keeping me up to date about my car is excellent would recommend this company to anyone thank you once again .
2025年5月16日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
We're so glad to hear you were happy with the quality of our repairs and the updates you received. We strive to provide excellent service and appreciate you taking the time to leave this fantastic review. Many Thanks Fix Auto Liverpool South
My Nissan
My car had to be recovered after a crash, and from day one I was kept informed about the progress of repair, this company was excellent throughout i would highly recommend them to anyone, if i could give more than 5 stars I would 😀
2025年4月28日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you David & Kathy for your kind words, it really is appreciated that you have taken the time to post this great review. If you do require our services in the future please do not hesitate to contact us. Thanks again. Fix Auto Liverpool South 😊
Great service
I was extremely pleased with the quality of the work undertaken by the company. The staff were extremely helpful, polite and kept me informed of progress at all times. I would highly recommend them.
2025年4月17日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Tom. We are so pleased to hear about your positive experience! We strive to provide excellent service and are delighted that our team met your expectations. Thank you for your kind words and recommendation. Fix Auto Liverpool South
The best
The best, great job done and I am very happy with all work carried out on the car thank you.
2025年4月24日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you for your kind words and 5-star rating! We are delighted to hear you were happy with the work carried out on your car. We appreciate your feedback and are glad you had a positive experience. If you do require our services in the future please do not hesitate to contact us. Thanks again for taking the time to leave this great review. Fix Auto Liverpool South
The work carried out was excellent
The work carried out was excellent. I was able to monitor the progress of the repair online. When my car was returned it was as good as new. A bonus, it had been valeted inside and out
2025年4月10日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you for your kind words. We are delighted to hear that you were pleased with the quality of our work. We strive to provide our customers with a seamless and positive experience, and we are thrilled that you were happy with the valet service. If you do require our services in the future please do not hesitate to contact us. Fix Auto Liverpool South
Avoid fix auto.
Second time I've had my car back from these now (Liverpool South), someone crashed in to the back of my car which they fixed that damage perfectly fine and returned it but the only problem was it came back with more damage on the body work than the crash itself if I'm honest and also the paint job was awful, not only that he gave my key to someone he didnt even know as i wasnt in when he was told to post the key, just lucky the person he gave it to was family, but he didnt know that. so it went back in for them to rectify their work and while on the way back to the garage the driver decides to drive straight past the garage and go to subway for his lunch, as I can track my car I seen he'd gone to a shopping centre and when returning my car the second time he admits to my face that he used it to go to subway. My car left my house with 4908.3 miles and has returned with 4976.7 miles, so they've accumulated basically 70 miles in my car for no reason, so I know it's been used for personal use. It's came back again with more damage and the paintwork is still the same and it's still got all polish marks all over it, the fan was also squealing so to me the car has been ragged as a journey to my house that was meant to take him 38 mins only took 20 mins. The person who has been driving my car was called Charlie. Avoid this place!!
2025年4月23日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
We understand your frustration and apologize for the multiple issues you experienced with your car repairs. It's unacceptable that your vehicle was returned with additional damage, poor paintwork, and was used for personal errands. We take all customer feedback seriously and will investigate this matter thoroughly.
We are committed to providing a high-quality service and ensuring our customers' vehicles are treated with the utmost care. We will review our processes and procedures to prevent similar incidents from occurring in the future. We appreciate you bringing this to our attention and will address these concerns with the relevant team members.
Great service for 2nd time inless than…
Great service for 2nd time inless than 12 months
2025年4月2日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Hi Susan, we are pleased we could be of service to you again and we do appreciate you taking the time to leave a great review. Fix Auto Liverpool South
5* Service!!
My car went in for repair at FixAuto Liverpool and I cannot fault the service they provided. The repairs were perfect. They kept me up to date at every stage and were always extremely helpful whenever I called with any questions. I would recommend FixAuto to anyone who needs any body work repairs.
2025年3月12日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you Jemma for your kind words and 5-star review. We're delighted to hear you were happy with our service and appreciate your recommendation. We strive to provide a positive experience for all our customers and are glad you found our team helpful.
Kept informed of all stages of my cars…
Kept informed of all stages of my cars repairs. Great service all round.
2025年2月3日
自発的なレビュー
Fix Auto UK - Fix Auto Liverpool South からの回答
Thank you Anastasia for your kind words and 5-star review. We're delighted to hear that you were kept informed throughout the repair process and that you were happy with the service. Your feedback is valuable to us and helps us to continue providing excellent customer service.
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