Had my car repaired recently, by Fix Auto, West Hampstead. Very happy with the repair, and also the car was returned in a clean condition and polished. On the strenght of the work on my car, I woul... もっと見る
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レビュアーのコメントを見てみましょう
The repair was exceptional - so much so it’s as though I didn’t get into a car in the first place! Also, very kind and responsive customer service.
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... もっと見る
企業が回答しました
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto West Hampstead について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
52 Iverson Road, NW6 2QX, West Hampstead, London, 英国
- 0207 372 2222
4.7
優良
308件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The friendly proactive team
The friendly proactive make it possible approach, from the first call, to estimating, collecting and delivering the car and a job well done.
2025年7月10日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Peter, we appreciate you taking the time to review us. We're so happy to hear that our friendly proactive approach made the entire process smooth for you, from the initial call to the delivery of your car. Thank you for your positive feedback! I will pass your comments on to the team. Have a great Friday and weekend from all the team at West Hampstead.
I am very happy with the repairs and…
I am very happy with the repairs and how well my car is running since the service. A professional job. The staff at the desk are very nice too.
2025年6月17日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Annie, we really appreciate your positive feedback! We're so happy to hear that you are pleased with the repairs to your car and recognise that we do a professional job. It is also good to hear that you found our staff nice and helpful. I will pass your comments on to the team. Have a great day and weekend from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Stephen, we appreciate your kind words and 5-star rating! We're happy to hear you were pleased with our polite and professional service and the repair. I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Olga, we're glad you enjoyed your experience! It's great to hear that you were happy with our communication, speed, professionalism, and car wash service. I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Andrew, thank you for your positive feedback. We really appreciate you taking the time to respond. It is great to hear that our team were both helpful and efficient as well as doing an excellent job! I will pass your comments on. Have a great day from all the team at West Hampstead.
Repair took longer than expected but…
Repair took longer than expected but customer care was amazing
2025年6月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Daniel, thank you for taking the time to respond. The repair itself was quite a complex job with various stages which apart from some parts delays is why it took longer than you expected. This is something we will review so we can set the customers expectations. However we're happy to hear that our customer care was amazing. Have a great weekend from all the team at West Hampstead.
Took a while to have my car returned
Took a while to have my car returned, was not being kept updated. Only Kelly showed great customer service. I dreaded calling if she was answering the phone
2025年6月6日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Sandra, we appreciate your feedback and are sorry about the delay. As you are aware this was due to back ordered parts which were out of our control. Regarding the lack of communication, we normally update every 2 working days although I believe you preferred not to be contacted so regularly as we had no update on the back ordered parts. We're glad Kelly provided great service. We'll review our processes to improve updates. I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
This company in West Hampstead is a…
This company in West Hampstead is a gang of criminals who specialize in damaging cars that people go to them for insurance to make people pay for these jobs that they themselves damage to fix. I took my perfectly working car to them and took my car out of there on the tow truck with the damaged ECU and they claimed that the ECU was wet. THEY WERE THEY WET ON PURPOSE TO GET MORE MONEY. Now I have to spend more than 1,500 pounds for a new ECU and reprogram my entire car because the insurance company doesn't believe what you tell me. Lari, they won't pay!! They are dishonest and bad people!! I don't recommend this company to anyone!! Unless you want your car back with other problems like they did to me!! The worst of all is that you couldn't get justice to punish them!! But they will pay dearly one day for all the damage caused by customers.
2025年6月12日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Miqueals, we always appreciate feedback for us to be able to improve our service to our customers. However, I would appreciate it if you would review your comments. The reason I am asking this is the fact your car came in for repairs to the rear of the car. On completion of the repairs as we were doing our final checks and QC, we found that your coolant was low. We topped this up and noticed this was leaking straight back out. At that point we called you to let you know what we found.
You told us that you had a warning light on your dash prior to us repairing your car but did not know what it was. We then offered to investigate the cause of the water leak and explained we would need to put it on a ramp and remove the undertray to see where the water was coming from.
You asked us if you could take the car away? We told you that you and you could take the car away but recommended that it should not be driven due to the coolant leak which could cause damage to the engine. You then authorised us to investigate the problem. After getting the car on the ramp and removing the undertray we found a broken pipe which we quoted to have it replaced. You authorised us to go ahead. On removing the relevant parts to replace the pipe we found fresh water in the sealed ECU box. At that point we called you and requested you to come in to see what we found for yourself. We explained that we did not know how the water had gotten in as it is a sealed box.
The only logical way we felt the water could have penetrated was by possibly a high-pressure wash. This was also backed up by how clean the engine and covers were, yet the undertray was grimy. We also showed you the corrosion on the plugs and ECU. We advised that we could try and dry the ECU and clean the plugs, but this may not work. You then asked us to quote for replacing the ECU.
After getting the costs we then contacted you to let you know. At that point you asked if you could think about it as you could not currently afford to have it fixed and asked if you could leave the car with us until you could.
We again were happy for you to leave the car with us until you decided if you wanted to go ahead or afford to have the repairs done.
Several days later you called us with a third party and started to accuse us of deliberately damaging your vehicle. At that stage we contacted your insurance company and spoke to their engineer who advised they would request an independent engineer to inspect your vehicle.
After the independent engineer inspected and submitted his report to your insurance company, they advised you that it was not related to the claim or work we had done. You then contacted us and asked us if we could carry out the work required. We again confirmed the quote with you. You also asked if you could pay in instalments and asked if by replacing the ECU everything would be fine. Again, we explained that by replacing the ECU this should resolve the problems, however as we could not do full diagnostics due to the problem with the ECU there could be additional sensors or work required although unlikely. At that point you said that you did not want to go ahead and wanted to collect the car.
We’ve been open and honest with you throughout the entire process. If our intention had been to make money from you unfairly, we wouldn’t have allowed you to take the car without the work being completed. Additionally, we would have charged you storage fees, as your vehicle remained with us for a month after the accident repairs were completed. It's also important to note that we couldn’t invoice your insurance company for the work until you collected the car and paid your excess fee.
We believe we have demonstrated integrity, professionalism, and customer care throughout; we do not feel this is a fair review of the service you have received or the facts that have been presented in our response. We therefore ask that you reconsider your review and amend it accordingly.
Fix West Hampstead
communication poor
Requested a courtesy car and arranged a date to bring my car in. Was then told to bring it in earlier which I did but there was no courtesy car for me. Had to take my car back again. Waste of my time and petrol. Booked it back in for after my original date as there was no courtesy car until then. Handed my car in and collecting courtesy car took over 1.5 hours even though had booked a slot and no one in front of me. Repairs took 2 weeks to complete which was a very long time (9 working days) even though repair was minor and in one location. No communication from then until the call it was ready. Will say repairs are a good standard so therefore got 2 stars not one.
2025年5月27日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Devra, we appreciate you taking the time to share your experience. We're sorry to hear about the issues with us not having the courtesy car available on your first appointment. On checking our system the reason for not having a car was due to the fact one of the cars coming back was delayed and the other car came back with an issue which had to be dealt with before we could give it out. We do apologise for the inconvenience this caused you. Regarding the second booking and the time taken to book your car in according to our system your car was booked on site at 12.30 a check in sheet was then carried out on your car before taking it through and bringing the courtesy car out which then a check sheet was carried out on the courtesy car which you signed for at 13.00. We do try to make this process as quick as possible and at the same time protect both us and the customer.
The main delay in repairs was due to a part being delayed and unfortunately was out of our control.
We also regret the lack of communication and realise that on this occasion we fell short as an update should have been done every 2 working days. We'll review our processes to improve our service. We're glad the repairs met a good standard. All of your comments we do appreciate and will be discussed with the team to enable us to improve our service. Have a great day from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Thambiah, we appreciate your positive review and are glad you were happy with our service. I will pass your comments onto the team. Have a great day from all the team at West Hampstead.
Very professional and friendly.
2025年5月13日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ryan, thankyou for taking the time to respond and we appreciate your kind words! I will pass your comments on to the team.
Have a great day from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Leung, we're thrilled to hear about your positive experience. We appreciate your kind words about our customer service and quick resolution. I will pass them on to the CSA team. Have a great day from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Hani, thank you for your kind words and 5-star rating! We're so glad to hear you were happy with our service. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Job done no fuss no bother just how I…
Job done no fuss no bother just how I wanted and a lovely wash + mini valet too, thanks.
2025年4月24日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Robert, we appreciate your kind words and are delighted to hear that you were happy with the service. We strive to provide a hassle-free experience for our customers, and we're glad that we were able to meet your expectations. I will pass your comments on to the team. Have a lovely weekend from all the team at West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jennifer, thank you for your kind words and 5-star rating. We are thrilled to hear that you had such a positive experience with our service. We strive to provide our customers with a seamless and enjoyable experience. I will pass your comments on to the team. Have a lovely weekend from all the team at West Hampstead.
Excellent service
Polite, considerate service and first point of contact was excellent. My car came back brand new! The team are professional and I would highly recommend them.
2025年4月24日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Nooshin, thank you for your kind words! We're thrilled to hear you were pleased with our service and the quality of the repair. We strive to provide a positive experience for all our customers, and we appreciate your recommendation. I will pass your comments on to the team. Have a great weekend from all the team at West Hampstead.
The whole experience was excellent
The whole experience was excellent the reception staff were very helpful and dealt with everything in a very friendly but professional way.
2025年4月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Mary, thank you for your kind words and 5-star review. We're delighted to hear you had a positive experience and that our reception staff provided excellent service. We appreciate your feedback and are glad you found them friendly and professional. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Really good company
Really good company. Everyone working together. Kept you up to date on everything.
Staff were so kind and helpful.
2025年4月8日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Mary, thank you for your kind words and 5-star review. We're so happy to hear that you had a positive experience. We appreciate your feedback and are glad you were kept informed throughout the process. We strive to provide excellent customer service and are pleased that our team met your expectations. Have a great day from all the team at West Hampstead.
Very happy with the work done
2025年3月27日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Michael, we're so glad to hear you're happy with the work done. We appreciate your positive feedback and strive to provide the best possible service. Have a great weekend from all the team at West Hampstead.
Fast, Clear and Reliable
Repairs to my vehicle were completed within 2 weeks of an accident and returned promptly. Reception staff were very helpful and clear in estimation times of return and easy collection was arranged. Vehicle was returned with the relevent fixes and was thoroughly cleaned.
2025年3月27日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Fletcher, thank you for your kind words and 5-star rating! We're delighted to hear that you were pleased with the speed and quality of the repairs, as well as the helpfulness of our reception staff. We strive to make the repair process as smooth and convenient as possible for our customers. I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
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