Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... もっと見る
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Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... もっと見る
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Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was... もっと見る
企業が回答しました
After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all... もっと見る
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企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
52 Iverson Road, NW6 2QX, West Hampstead, London, 英国
- 0207 372 2222
4.7
優良
301件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2026年5月21日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear John, thank you for your very positive review. We are so pleased you felt our service was excellent. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead
Great service from Fix Auto West…
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transparent about how my car would be repaired, which gave me real confidence in the process.
Highly recommended.
2026年5月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Sear Najib, we really appreciate you sharing your positive experience! We're delighted to hear our reception team was friendly and helpful. It's great to know you felt confident in the repair process and would highly recommend us. I will pass your comments on to the team and especially to the two ladies and Jordan. Have a great week from all the team at Fix Auto West Hampstead.
Amazing service from start to finish
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car came back looking perfect.
A special mention to the girls at reception as well so friendly, welcoming and helpful every time I called or came in. They made the whole experience stress-free and went above and beyond with their customer service.
You can tell this company genuinely cares about its customers. Highly recommend and would definitely use them again!
2026年5月19日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jason, we truly appreciate you sharing your wonderful experience with us. We are so pleased to hear that our team provided amazing service and kept you updated throughout the repair process. It's fantastic to know the repair work was to a high standard and that you found our reception team friendly and helpful. I will pass your comments on to the team. Have a great rest of the week and a better bank holiday weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Giles, thank you so much for taking the time to do a review. We appreciate your 5-star review! We're glad you had a first-class experience. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Washed my car for me before giving it…
Washed my car for me before giving it back and finished the repair job quicker than expected. Thanks
2026年5月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Danica, we are so glad to hear we exceed your expectations with our service and efficiency. Thank you for your kind words and taking the time to do a review. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead
I had a great experience with Fix Auto
I had a great experience with Fix Auto. The car was immaculate when I got it back and fixed so well. Jordan and the ladies on the reception desk were all amazing. Thank you
2026年5月7日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Belinda, thank you for taking the time to share your experience we're happy to hear you had such a great experience! It's wonderful to know you were pleased with the repair work. We appreciate your kind words about our team; I will pass on your comments and I am sure they will be delighted! Have a great week from all the team at Fix Auto West Hampstead.
Mel is outstanding
Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was frustrating. The repair itself was professionally done, other than my windshield fluid was emptied and not replaced, and there appears to be a part with a missing cover.
2026年5月1日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ade, we appreciate your feedback and are glad you had a positive experience. We understand your frustration regarding the delay of the parts. As you are aware this was down to Volvo not having the parts available. We are sorry that your windshield fluid wasn't replaced and for bring it to our attention. We have since reinforced to the staff that they should always check and top up the levels. Regarding the missing cover there was a cover noticed that it was broken when stripped and was unfortunately not in stock and have since replaced. If there is anything else outstanding please don't hesitate to contact us. I will pass your comments on to Mel and the team. Have a great week from all team at Fix Auto West Hampstead.
Car repair sorted at Fix Auto West Hampstead
After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all of my questions. Her colleague Kelly was also equally friendly and helpful to me. When l came to collect my car, Jordan told me again that he had pushed the insurance company to agree that a new wheel and tyre were also needed because they were out of alignment. I am very grateful to Jordan for taking the extra time to go out of his way to sort this issue out to ensure the safety of my car and myself for the future.
2026年5月1日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Lydia , we're so happy to hear that our team promptly collected your car after the accident. It's great to know that our advisor kept you updated and answered your questions. We appreciate that you recognise our team member's extra effort to ensure your car's safety. I will pass your comments on to the team and especially the team members you named. Have a great week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Royah, we really appreciate your positive feedback on our superb and timely service, and our excellent communication. Thank you for taking the time to share. I will pass your comments on the team. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
The receptionist was 5 star
The receptionist was 5 star. But the lack of communication in regards to updates was really poor.
2026年4月17日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Davina, we appreciate your feedback and are pleased you found the receptionist helpful. We're sorry our communication regarding updates was not satisfactory. It isn't an excuse just unfortunately we were down a Customer Service Advisor which did mean with the work volume things were not how they should have been. We will be addressing this. I will pass your 5 star comment on to the receptionist. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Thomas, we're happy to hear that you had a very good experience. We appreciate you letting us know about your positive feedback. I will pass your comment on to Kelly. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
Very Happy with service provided
The whole experience from start to finish was perfect. Delays were communicated, staff very friendly. Car looks great again ! Thanks team
2026年4月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Pradip, we appreciate you taking the time to leave us a 5-star review! We're happy to hear that our team communicated delays and that you are pleased with the repairs to your car. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Abdul, we appreciate you sharing your positive experience! We are so glad you felt well looked after and received great service from our team. I will pass your comments on to the team Have a great weekend from all the team at Fix Auto West Hampstead
Honesty and clarity.
Honesty and clarity.
Excellent use of systems and reception staff were very friendly and made quick decisions on pick up which was seamless.
2026年3月23日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Phil, we appreciate you highlighting our team's honesty and clarity! It's great to know our systems and friendly reception staff made your pick-up seamless. Thanks for the review! I will pass your comments on to the team. Have a great Easter from all the team at Fix Auto West Hampstead.
Great service, friendly staff
Great service, lovely staff. The level of finish of the repair was excellent (I'd damaged both passenger doors all way down to the wheel arch).
This was the first time I'd pranged my car. I had never been through this experience of having to take a car to a body shop before. Everyone at Fix Auto were friendly and communicative about the process.
2026年3月13日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jane , we're glad you enjoyed your experience. It's great to know our staff provided excellent service during your first body shop visit. We appreciate your feedback on the repair quality and the team's communication. Thank you! I will pass your comments on to the team. Have a great Easter from all the team Fix Auto West Hampstead.
Friendly but professional service and can’t recommend enough
The guys there are extremely helpful and knowledgeable, and can’t recommend them enough! Polite and welcoming reception staff, and a particular shout out to Jordan who was friendly & professional and took the time to explain clearly what was required to fix the scratch on my car but without any salesman pressure to go ahead. Will definitely use their services if needed in the future.
2026年3月18日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Simeon, we appreciate your kind words and are so glad to hear about your positive experience! It's great to know our team was helpful and informative, and that you felt no pressure. We thank you for your future consideration! I will pass your comments on to the team. Have a great weekend form all the team at Fix Auto West Hampstead.
Brilliant car repair centre
Great service if I'm honest. They do absolutely every thing here and with over 75 years experience that should tell you a lot about the service they provide. Special mention for Kelly who kept me informed. Every step of the way.
2026年3月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Paul, we're happy to hear that you received great service! We appreciate your acknowledging our experience and are so glad that you were kept informed. Thank you for your positive feedback. I will pass your comments on to Kelly and the team. Have a great week from all the team at Fix Auto West Hampstead.
Hit and run repair
My insurance company chose fix auto for repair of my BMW which was damaged in a hit and run, the team were fantastic, prompt in their responses and despite their being a delayed date due to ordering of parts, the car came back looking like new. I can't thank the team enough and would recommend them strongly.
2026年3月2日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Yusuf, we appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our team's prompt responses and the quality of work. It's great to know you were satisfied with the overall experience and your car's repair. Thank you! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Simon, we're so happy to hear that your car looks brand new! We appreciate you taking the time to share your positive experience with us. I will pass your comments onto the team. Have a great week from all the team at Fix Auto West Hampstead.
The team in the office were excellent
The team in the office were excellent. We had the misfortune to have two separate incidents a few days apart which made things quite complicated. The team were very professional but also very kind and this enabled us to relax and to know that we were in good hands. We were kept well informed and we are very pleased with the work done on the car.
2026年2月19日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Oonagh, we're so happy to hear that our team's kindness and professionalism helped you relax during a complicated time. We appreciate your positive feedback and are very pleased that you were kept informed and satisfied with the car repairs. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
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