The staff were polite and very helpful and the repair was good. However, the first time I was told it was ready I drove an hour to collect it, and they'd scratched the repair when cleaning it and not... もっと見る
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Had my car repaired recently, by Fix Auto, West Hampstead. Very happy with the repair, and also the car was returned in a clean condition and polished. On the strenght of the work on my car, I woul... もっと見る
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The repair was exceptional - so much so it’s as though I didn’t get into a car crash in the first place! Also, very kind and responsive customer service.
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Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... もっと見る
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企業情報
Fix Auto UK - Fix Auto West Hampstead について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
52 Iverson Road, NW6 2QX, West Hampstead, London, 英国
- 0207 372 2222
4.7
優良
310件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good🙏 thank you🙏
2026年7月8日
Fix Auto UK - Fix Auto West Hampstead からの回答
. Dear Sahala , we are so glad to hear that you had a very good experience with us. We truly appreciate your kind words and positive feedback. I will pass your comments on to the team. Have great rest of the week and weekend from all the team at Fix Auto West Hampstead.
Polite and helpful, but not efficient
The staff were polite and very helpful and the repair was good. However, the first time I was told it was ready I drove an hour to collect it, and they'd scratched the repair when cleaning it and not done 2 of the 3 repairs required. Subsequently, I had another time of over an hour drive to collect the vehicle, for them to scratch it even worse when driving it out to me. On two other occasions, I was called and told it was ready to collect, then called back to be informed it wasn't and I'd have to wait more days. There was more that went wrong with communications, but the above is enough info, I think.
2026年7月8日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Alyn, we appreciate you taking the time to share your detailed feedback regarding your recent experience. We are genuinely concerned regarding the multiple issues you encountered, particularly the repeated delays, the damage sustained during collection attempts, and the communication breakdowns. We understand how frustrating it must have been to drive a significant distance only to find the repairs incomplete or new damage present. We have spoken with all the staff and are reviewing our processes to prevent such occurrences and ensure our communication is accurate and timely for all our customers. We have passed your comments on to the team. Hope you have a great week from all the staff at Fix Auto West Hampstead.
Had my car repaired recently
Had my car repaired recently, by Fix Auto, West Hampstead.
Very happy with the repair, and also the car was returned in a clean condition and polished.
On the strenght of the work on my car, I would not hesitate to recommend , or use Fix Auto again.
Also a mention for the ladies in reception who were very helpful and friendly.
2026年6月18日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear William, we are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided such high-quality service and that you were impressed with the repair work. Thank you for your recommendation! I will pass your comments on to the ladies and the rest of the team. Have a great week from all the team at
Fix Auto West Hampstead.
The repair was exceptional
The repair was exceptional - so much so it’s as though I didn’t get into a car crash in the first place!
Also, very kind and responsive customer service.
2026年7月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ayman, we're so pleased to hear that the repair work on your car was exceptional and that you received kind and responsive customer service. Thank you for your wonderful feedback! I will pass your comments on to the team. Have a great week from all the team at
Fix Auto West Hampstead.
It was great to be able to reach a real…
It was great to be able to reach a real person by phone instead of an AI chatbot. They were responsive, always on time, and did excellent work. Thank you!
2026年6月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Yasemin, we're so glad to hear you had such a positive experience and appreciate your kind words about our team's responsiveness and excellent work. Thank you for your feedback! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Always polite
Always polite, helpful and understandable (I have very poor hearing) phone contacts.
When I queried, what I had perceived to be a fault in my repaired car, I received a very courteous, very comprehensible and satisfactory explanation.
So well done FixAuto.
2026年6月23日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Robyn, we are so pleased to hear about your positive experience with us. It's wonderful that our team was polite, helpful, and provided a clear explanation. Thank you for your kind words! I will pass your comments on to the team. Have a great weekend from all the team Fix Auto West Hampstead.
Superb service!
Superb service! Quick, efficient and very professional. Would hourly recommend. Kelly is very helpful!
2026年6月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ruminder , we are so pleased you had such a positive experience with us. We appreciate your kind words. I will pass your comments on to the team especially to Kelly. Have a great week from all the team at Fix Auto West Hampstead
Friendly and helpful.
The staff on the front desk were friendly and helpful. The repair was carried out quickly and looks good as new.
2026年6月1日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Peter, we're so glad our team was friendly and helpful. It's great to hear the repair was quick and looks new! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Recommended repairer
Professional, personable and high quality repair. Always a good service.
2026年6月1日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ben, we appreciate your kind words and the four-star rating. We are glad you had a positive experience. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Excellent service
2026年5月21日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear John, thank you for your very positive review. We are so pleased you felt our service was excellent. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead
Great service from Fix Auto West…
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transparent about how my car would be repaired, which gave me real confidence in the process.
Highly recommended.
2026年5月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Sear Najib, we really appreciate you sharing your positive experience! We're delighted to hear our reception team was friendly and helpful. It's great to know you felt confident in the repair process and would highly recommend us. I will pass your comments on to the team and especially to the two ladies and Jordan. Have a great week from all the team at Fix Auto West Hampstead.
Amazing service from start to finish
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car came back looking perfect.
A special mention to the girls at reception as well so friendly, welcoming and helpful every time I called or came in. They made the whole experience stress-free and went above and beyond with their customer service.
You can tell this company genuinely cares about its customers. Highly recommend and would definitely use them again!
2026年5月19日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jason, we truly appreciate you sharing your wonderful experience with us. We are so pleased to hear that our team provided amazing service and kept you updated throughout the repair process. It's fantastic to know the repair work was to a high standard and that you found our reception team friendly and helpful. I will pass your comments on to the team. Have a great rest of the week and a better bank holiday weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Giles, thank you so much for taking the time to do a review. We appreciate your 5-star review! We're glad you had a first-class experience. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Washed my car for me before giving it…
Washed my car for me before giving it back and finished the repair job quicker than expected. Thanks
2026年5月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Danica, we are so glad to hear we exceed your expectations with our service and efficiency. Thank you for your kind words and taking the time to do a review. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead
I had a great experience with Fix Auto
I had a great experience with Fix Auto. The car was immaculate when I got it back and fixed so well. Jordan and the ladies on the reception desk were all amazing. Thank you
2026年5月7日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Belinda, thank you for taking the time to share your experience we're happy to hear you had such a great experience! It's wonderful to know you were pleased with the repair work. We appreciate your kind words about our team; I will pass on your comments and I am sure they will be delighted! Have a great week from all the team at Fix Auto West Hampstead.
Mel is outstanding
Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was frustrating. The repair itself was professionally done, other than my windshield fluid was emptied and not replaced, and there appears to be a part with a missing cover.
2026年5月1日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ade, we appreciate your feedback and are glad you had a positive experience. We understand your frustration regarding the delay of the parts. As you are aware this was down to Volvo not having the parts available. We are sorry that your windshield fluid wasn't replaced and for bring it to our attention. We have since reinforced to the staff that they should always check and top up the levels. Regarding the missing cover there was a cover noticed that it was broken when stripped and was unfortunately not in stock and have since replaced. If there is anything else outstanding please don't hesitate to contact us. I will pass your comments on to Mel and the team. Have a great week from all team at Fix Auto West Hampstead.
Car repair sorted at Fix Auto West Hampstead
After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all of my questions. Her colleague Kelly was also equally friendly and helpful to me. When l came to collect my car, Jordan told me again that he had pushed the insurance company to agree that a new wheel and tyre were also needed because they were out of alignment. I am very grateful to Jordan for taking the extra time to go out of his way to sort this issue out to ensure the safety of my car and myself for the future.
2026年5月1日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Lydia , we're so happy to hear that our team promptly collected your car after the accident. It's great to know that our advisor kept you updated and answered your questions. We appreciate that you recognise our team member's extra effort to ensure your car's safety. I will pass your comments on to the team and especially the team members you named. Have a great week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Royah, we really appreciate your positive feedback on our superb and timely service, and our excellent communication. Thank you for taking the time to share. I will pass your comments on the team. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
The receptionist was 5 star
The receptionist was 5 star. But the lack of communication in regards to updates was really poor.
2026年4月17日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Davina, we appreciate your feedback and are pleased you found the receptionist helpful. We're sorry our communication regarding updates was not satisfactory. It isn't an excuse just unfortunately we were down a Customer Service Advisor which did mean with the work volume things were not how they should have been. We will be addressing this. I will pass your 5 star comment on to the receptionist. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Thomas, we're happy to hear that you had a very good experience. We appreciate you letting us know about your positive feedback. I will pass your comment on to Kelly. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
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