Had my car repaired recently, by Fix Auto, West Hampstead. Very happy with the repair, and also the car was returned in a clean condition and polished. On the strenght of the work on my car, I woul... もっと見る
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The repair was exceptional - so much so it’s as though I didn’t get into a car in the first place! Also, very kind and responsive customer service.
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... もっと見る
企業が回答しました
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto West Hampstead について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
52 Iverson Road, NW6 2QX, West Hampstead, London, 英国
- 0207 372 2222
4.7
優良
307件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service all around
Kelly on reception is excellent , and Gordon was most helpful. Excellent service at West Hampstead Kilburn . Thank you
2025年10月31日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear John, we appreciate you taking the time to leave us a review. We're so happy to hear that you received excellent service. Thank you for your feedback. I will pass your comments on to the team. Have a great rest of the week and weekend from all the team at Fix Auto West Hampstead
Very easy to work with and excellent quality
Very easy to work with and excellent quality. Work finished on time, when it was important for me to collect the car before the weekend. And a last minute minor mark was quickly and efficiently polished away just before delivery
2025年11月7日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Nicolas, we appreciate your positive feedback! We're happy you found us easy to work with and that you were pleased with the quality and timely completion. I will pass your comments on to the team. Have a great rest of the week and weekend from all the team at Fix Auto West Hampstead.
Amazing Service at Fix Auto West Hampstead
Kelly at Fix Auto West Hampstead and the team were incredible in helping me with fixing my car, from booking to pickup — they were friendly, professional, and very understanding. I could not be happier with the service and would definitely come back. Thank you!
2025年11月4日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Christina, we appreciate you sharing your experience! We're so happy to hear that our team was friendly, professional, and understanding while assisting you with your car. Thank you for your positive feedback; we value the opportunity to work with you. I will pass your comments on to the team. Hane a great weekend from all the team at Fix Auto West Hampstead.
The Kelly was so friendly and helpful…
The Kelly was so friendly and helpful over the phone and in person; she answered all my queries and the finished job to my car was excellent!
Thank you very much Fix Auto UK
2025年11月3日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Janet, we're happy to hear that you found our team member friendly and helpful, and that the work on your car was excellent. Thank you very much for your positive feedback! I will pass your comments on to Kelly and the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Job completed with perfection on time
Job completed with perfection on time, kept updated
2025年10月14日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Karsan. we're happy to hear that you were kept updated and the repairs were completed to your satisfaction and on time. We appreciate your positive feedback and thank you! I will pass your comments on to the team. Have a great week and weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Julia, we appreciate you taking the time to leave a review. We are so glad you found our team friendly and the service efficient! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Immaculate repair
Efficient organisation, good regular communication about the process of my repair, timely completion of my repair, immaculate workmanship.
2025年10月10日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Graham, thank you for taking the time and sharing your experience. Its great to hear that you found us to be organised, efficient and the process was clear with regular communication. We appreciate your feedback on the quality of our workmanship and timely completion of the repairs. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Super friendly and efficient service
Super friendly and efficient service! From A - Z top marks.
2025年10月10日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Nicole, we are so happy to hear that you found our service friendly and efficient! Thank you for taking the time to review us we really appreciate it. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead
Vehicle Repair experience They came and collected the vehicle on…
They came and collected the vehicle on time. I was given two dates when the vehicle would be complete. I had to phone to find out when as it wasnt delivered on any of those dates. The receptionist was helpful. The car came back things were chucked in the backseat the boot was upheavel and things and coins were missing. The repair however was satisfactory
2025年10月2日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Michelle, we appreciate your feedback and are glad you were satisfied with the repair. We apologise for the delays and lack of updates. Unfortunately we were short of staff in the customer service team which did mean that we were behind with the updates. The reason for the date changes were due to parts delays which were out of our control. Regarding the condition of your car upon return. I have spoken with the cleaner who had moved your items to enable him to clean / hover the inside of your vehicle and about not putting the things back neatly. Having this information has made us review our processes to prevent similar issues in the future. We value your custom. I have passed your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead
Great experience
My car was damaged by a crackhead with an electric scooter, and FixAuto has done a fantastic job fixing the damage (dent in bonnet, scratches to side panel and headlight). They were professional, efficient and great at communicating and I would happily use them again. Kelly the receptionist is lovely to deal with.
2025年9月30日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Larissa, we really appreciate you taking the time to leave us a review! It's also great to hear that you found us to be professional, efficient and great at communicating. This is our goal and is always great to hear we are achieving them. It's also lovely to hear the repairs to be described as fantastic and overall, how positive your experience was. I will pass your comments on to the team especially Kelly.
Have a great week from all the team at Fix Auto West Hampstead
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Vijayakaran, we're happy to hear that our staff were very helpful, punctual and you found our repair was wonderful. We appreciate your feedback! I will pass your comments on to the team. Have a great week and weekend from all the team at Fix Auto West Hampstead
Best customer service
Kelly and the gentleman who predominantly helped me are superb! Their customer service is exceptional. They're so friendly and helpful. This isn't the first time i've used FIx Auto and would highly recommend to anyone looking for a garage. I never leave reviews, that in itself is testament.
2025年9月16日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Charlotte, we're so happy to hear that you received exceptional customer service! It's great to know that you found our team friendly and helpful. We appreciate your recommendation and positive feedback; it means a lot that you took the time to leave a review. I will pass your comments on to Kelly and the team. Have a great week and weekend from all of the team at Fix Auto West Hampstead.
Fixing a jammed lock in the boot of my car
Today I went to auto fix as my tailgate lock was jammed. The service was fantastic from the receptionist to the mechanic and his assistant - they did an excellent job and were friendly, very competent and professional - thoroughly recommend them
2025年9月8日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Judith, we're happy to hear that you had a fantastic service experience with us! We appreciate your kind words regarding our team's competence and professionalism in resolving your tailgate lock issue. Thank you for your recommendation! My workshop controller who worked on your car also wanted to say a big thank you for the fresh honey you dropped in to him. I'm sure it was lovely, but he wouldn't share. I have passed your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Martin , we're glad you had a positive experience with our efficient service and quality repair work. Thank you for your feedback! I will pass it on to the team. Have a great week from all of us at Fix Auto West Hampstead
Great Service, Great Team!
The team kept us informed all the way through the repair process. From receiving our car to delivering it back to us.
Considerate, polite and friendly customer focused front of house staff, always happy to answer questions.
The work carried out on the back (where the thieves broke in to steal just the parcel shelf!) is expertly done and our car is like new again. Thank you so much
2025年8月28日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Gillian, we're happy to hear that you felt informed throughout the repair process. Our team appreciates your kind words regarding their customer service and expertise in restoring your car. Thank you so much for your positive feedback! Have a great week from all the team at Fix Auto West Hampstead.
Absolutely shockingly bad service from…
Absolutely shockingly bad service from this garage from the mix up over booking the car in to the hassle of getting the car back - I believe they have also damaged my vehicle whilst it’s been with them
2025年8月14日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Mr Davies, there was a mix up on the collection and as explained we had not received authority however, we did still collect the vehicle on the same day as it was originally arranged. Regarding getting the vehicle back the delay was due to getting confirmation that it was a private vehicle and we did not require to collect the VAT as previously advised which did delay it by 24 hours. You also stated you believed we had damaged your car. I can confirm before we started repairs we carried out a Pre Scan which states several stored faults one of them being the power window. The Post Scan still showed the fault was still there. On the final QC we checked into it so we could give a more detailed diagnosis. We have images of the door trim that is damaged and we also found water and corrosion on the switch connection. This was dried out and the drivers window started to work again. There were also signs of this being worked on previously. Again we have images. Before delivering the vehicle back our VDA called to update you and left a message. we didn't delay getting the vehicle back and we also didn't charge you anything for the work or investigation. I would also point out this issue was not related to the rear accident damage we repaired.
I hope this explains and answers your concerns raised. Please feel free to call if you have any further questions. If you are happy with what we have advised could you consider revising your review.
Fix Auto West Hampstead
Fantastic Team and Work
It was a lovely place and the team were so helpful with everything. There was clear communication and I did not feel stressed with dropping my car and collecting it. Wonderful team and would recommend them to others.
2025年7月24日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Mara, we appreciate you sharing your positive experience! We're happy to hear that our team was helpful and that the clear communication eased any stress during your visit. Thank you for recommending us! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
outstanding work
nice drivers drop of and pick up easy to deal with work was outstanding thanks
2025年7月31日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Paresh, we're glad you found our drivers helpful and the process easy. We appreciate your positive feedback regarding our outstanding work! I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
Outstanding customer service
Outstanding customer service, cannot thank them enough. The quality of the workmanship is probably the best I’ve experienced.
2025年7月23日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Kenny, we appreciate you taking the time to share your experience and your kind words. We are so glad to hear you received outstanding customer service. We're also delighted you're impressed with the quality of our work. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Super friendly and fast service
2025年7月18日
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