Helpful professional service. Initial contact came super quickly after I submitted a claim, then car was picked up very promptly by a lovely friendly woman. I really appreciated the courtesy car, I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I cannot give a positive review as the only contact I had was an initial phone call from "Joe" for a few details, and a phone call to say my car was ready for pick up. I haven't received any report... もっと見る
企業が回答しました
fantastic experience start to finish. Massively impressed with the work carried out on my car. A particular shout out to Joe, Nathan and Ricky who were extremely eager to help and very friendl... もっと見る
企業が回答しました
A superb job. No sign of any previous damage whatsoever. A really great company to work with. Would highly recommend
企業情報
Fix Auto UK - Fix Auto Yeovil について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
West Hendford 147, BA20 2AH, Yeovil, England, 英国
- 02392 662756
4.4
優良
106件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was just okay
The repairs on my car look great and my car returned nice and clean, I wasn’t happy with the service I was given, times to have my car collected were not as promised, whilst trying to arrange the collection I was not spoken to very politely and my courtesy car was not particularly pleasant.
2025年1月28日
Fix Auto UK - Fix Auto Yeovil からの回答
We appreciate your feedback and are glad you're happy with the repairs. We understand your frustration with the service you received. We strive to provide excellent customer service and will use your feedback to improve our processes.
Good as new
Convenient. Was able to hand over the damaged car and receive loan car, and get to work on time. Excellent job done. Good as new.
2025年1月22日
Fix Auto UK - Fix Auto Yeovil からの回答
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
awful service....didnt follow up with a…
awful service....didnt follow up with a courtesy car....took three weeks to arrive.
repairs half done.....car was filthy dirty when it was picked up.
when complained about certain things , a lady was very rude in the main office.
2024年12月13日
Fix Auto UK - Fix Auto Yeovil からの回答
We understand your frustration with the recent service. we have investigated your journey and found that we had a long delay progressing your repairs because your vehicle had not been taxed or mot'd for at least six months prior to the accident date and we needed your insurer to agree to ignore this. we also needed it to be a valid insurance claim before we could give you a courtesy car. your car also had 4 bald tyres which we had to ask you to replace before we could legally return it, you refused this and said you would collect it instead, but you called in to the office and asked that we pay for your tyres "because we hadn't given you a courtesy car" We value your feedback and will use it to improve our service but I think a little perspective is needed here.
Fix Auto UK - Fix Auto Yeovil からの回答
We appreciate your kind words and are glad to hear that you were satisfied with our service.
Good service but bits missed
Good service but bits missed. There was a chip still in the bonnet when I got the car back and the passenger mirror was not fixed, (it did not retract when the car locked) like it is supposed to.
2025年1月14日
Fix Auto UK - Fix Auto Yeovil からの回答
We appreciate you bringing this to our attention as we were unaware you had a problem, according to our notes we have left a message for a call-back to discuss your issues but have had no reply. We strive for the highest quality service and are sorry to hear that some aspects of your service did not meet your expectations. We will take your feedback into consideration and approach your insurer to check they are happy that this is related to your claim, we work to improve our processes to ensure all services are completed to the highest standard.
Once booked in the repair was carried…
Once booked in the repair was carried out in good time and to my satisfaction.
2024年12月20日
Fix Auto UK - Fix Auto Yeovil からの回答
We appreciate your positive feedback and are glad to hear that the repair was completed to your satisfaction.
Really lovely people
Really lovely people, gave me updates throughout and also sorted out my MOT as well.
2024年9月26日
Fix Auto UK - Fix Auto Yeovil からの回答
We're thrilled to hear you had a positive experience with our team. We appreciate your kind words about our staff's helpfulness and dedication.
Great staff, work is done qualitatively
Great staff, very friendly. Special thanks to Larry and Joe for their support in solving my question. The work is done qualitatively, the paint is well chosen. I recommend!
2024年9月26日
Fix Auto UK - Fix Auto Yeovil からの回答
Thank you for your kind words and 5-star rating. We're thrilled to hear you were happy with the service you received and the quality of our work. We'll be sure to pass your compliments along to Larry and Joe.
Very nice experience
Very nice experience. Work done in excellent
Mr Joe was very good in communication and very nice approach to customers but one lady from your garage was not in a good way of talking.She was little rude. I have one suggestion that was little more speedy to finish work. Overall I have a very good experience from Fix Auto.I will give you 5 star. Thank you.
2024年9月6日
Fix Auto UK - Fix Auto Yeovil からの回答
We appreciate you taking the time to share your feedback. We're glad to hear that you had a positive experience with Joe and that you're happy with the work performed. We value your feedback regarding the interaction with the other staff member and will use it to improve our customer service. We strive to provide a positive experience for all our customers and will address this internally.
very good repair
2024年9月11日
Fix Auto UK - Fix Auto Yeovil からの回答
thank you for your reply, glad you were happy
Good service
2024年9月10日
Fix Auto UK - Fix Auto Yeovil からの回答
hi, glad to hear you were pleased with our service
Top drawer service
Communication, administration, assistance and assurance were the best I've ever experienced from any motor company. Updating me as to when my car would be ready and the detail of the work schedule kept me fully aware. Car delivered back all work perfectly completed. Just brilliant from start to finish.
2024年9月9日
Fix Auto UK - Fix Auto Yeovil からの回答
Thank you for your kind words. We are thrilled to hear about your positive experience. We strive to provide exceptional service to our customers, and we are delighted that you found our communication, administration, and assistance to be top-notch. We are committed to keeping our customers informed throughout the entire process.
Good workmanship
The company collected the car for repair and delivered the courtesy car.
The time that the car was out for the repair was a suitable amount of time and the workmanship was really good on its return.
Would recommend the team
Good communication
2024年8月7日
Fix Auto UK - Fix Auto Yeovil からの回答
thank you for the review, glad we performed as you expected.
Fix Auto Yoville
Massive appreciation to Kerian and the team at fix auto (Yovil). I put in an insurance claim and outside of the obvious bumper fix they went above and beyond. V happy with the professional results
2023年10月20日
自発的なレビュー
Fix Auto UK - Fix Auto Yeovil からの回答
thank you very much for this wonderful review, only pleased to help.
MY AUDI Q2
My car was booked in on 26th September for repair on the back door and trims and although it took three weeks I was able to collect it today and I have to admit it looked like new and the repair was first class. Well worth the wait and I had a courtesy car through my insurance which Fix Auto provided too. Contact was pleasant on each occasion and they obviously know their stuff! Thank you for your help.
2023年10月17日
自発的なレビュー
Fix Auto UK - Fix Auto Yeovil からの回答
hello,
we have had some delays on a few vehicles, the most important thing is that you are satisfied, please gat in touch if there is anything else we can do for you.
Extremely well managed!
Extremely well managed!
Though there were some delays as is the experience with most things these days. the Manager, Lee went well beyond what I would have expected to resolve the issues and get personally involved in the repairs. In the end the car was returned fully fixed, clean and tidy. I would definitely recommend this branch of Fix Auto and would use again myself :)
2023年10月11日
Fix Auto UK - Fix Auto Yeovil からの回答
hello,
we are glad you are happy and we appreciate your review, we do have delays from time to time and we thank you for your patients.
Appalling communications from you
Appalling communications from you. I had to ring twice a week to get updates etc. nobody ever called back.
2023年3月18日
Fix Auto UK - Fix Auto Yeovil からの回答
thank you for your review, we always appreciate feedback good or bad, i can see that the communication with yourself could have been much better and for that we sincerely apologise, i am sure we will do much better if you need to use our services again.
Fix Auto UK - Fix Auto Yeovil からの回答
hi there, thank you for this review, glad we could help
I was impressed with Fix Auto
I was impressed with Fix Auto
I never had to wait too long for someone to pick up the phone and communication was clear when I rang for updates. Ruth was helpful on the phone and Kieran who worked on the car and delivered it was also good. Very smooth after what can be an inconvenient at the least to stressful experience when accidents happen.
2022年11月19日
Fix Auto UK - Fix Auto Yeovil からの回答
hi there, wonderful to hear feedback like this.
many thanks
Absolutely disgraceful place my car…
Absolutely disgraceful place my car went here to be repaired they charged for thing they did not change. The car had to go back twice and still is not fixed properly. They take no responsibility for anything. Stay away!!!!
2022年9月12日
自発的なレビュー
Fix Auto UK - Fix Auto Yeovil からの回答
hello
thank you for reviewing, but the facts were that we went over and beyond in repairing your vehicle, the part you are talking about was no longer available so we had to repair the original and to a good standard i might add, on my recommendation you were paid in lieu the value of this part as well so i think your dissatisfaction with us is misplaced and actually it is caused by the bits of the story you have left out of your review, after your vehicle was returned you tried to blame us for causing damage to your vehicle inside and out only for an independent engineer sent from your insurer agreed that all of the areas were visible on our check in camcorder footage before we even touched it. we pride ourselves on our honesty and integrity, things we should all appreciate.
regards
fix auto yeovil
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