Flabelus レビュー 368

Shoes not arrived! My email to customer service still not received a reply. This is the 2nd time I’ve been asked to review the shoes which I have not got .

Ordered when the website told me that Christmas delivery was guaranteed. They arrived on the 2nd of Jan! Was told no discount or anything and the customer services team were so unhelpful.

I have bought at Flabelus 3 times.
Sandals size 42
Shoes size 42 I had to return, because they were extremely small
Shoes size 43 are perfect
I want to have flats with ribbons, but they are size 42 max. If you will make them in size 43, I will order

My wife LOVES flabelus !

TERRIBLE RETURNS ORDER EXPERIENCE!!!! IT HAS TAKEN 2 MONTHS!!

Still not received the order I placed on 14th December with no sign of it arriving any time soon, despite receiving marketing emails saying to order by 16th December for delivery in time for Christmas…

Muy deficiente el descontrol que tienen. En una tienda te dicen una cosa, en la atención al cliente otra totalmente distinta. Por muy bonitas que sean, que lo son, si no tratan al cliente como merece (dejando de contestar a mails), no merecen más que una estrella.

I still haven’t received my order and have had a really difficult time trying to locate it or find a resolution.

Une expérience magasin affreuse!!!
Suite à une erreur de leur part, concernant les heures d'ouverture sur Google, alors que la vendeuse rentait dans son magasin à 10h45, elle m'a laissé attendre devant la porte déliberement pendant 15 minutes.
lorsque j'ai pu rentrer dans le magasin, elle ne m'a pas adressé la parole, ni même une excuse, et a préféré qu'une de ses collègue s'occupe de moi
Attitude infecte et vraiment pas professionnelle ,adieu la relation client
Jamais vu ça, travaillant moi même dans un magasin, je ne peux imaginer me comporter comme ça
On comprend mieux les achats internet , pas la peine de se déplacer en magasin pour vivre ça

I send back my shose to exchange put i Didn’t receive my newsize shoes. i see
My size i need is available !

Scarpe attuali , comodissime, chic.

I love these shoes! The exchange process is extremely expensive though. Make sure you know your size before buying, otherwise you’re paying $30 shipping to return and another $30 for the new ones.

Ordered a pair on the 12th December with 5-7 day delivery. It’s now Christmas Eve and the shoes are still at the first point of travel.
Customer service has been completely useless, response is slow and not factual information just a lot of ifs and buts. No offer of resolution and they pick and choose whether they are working on business days or calendar days to suit their needs. I can’t say anything for the quality of the shoes as they haven’t arrived. If I’m lucky and they ever turn up and I am at home I shall be refusing delivery as per their suggestion to avoid the returns process I will likely be required to pay for which I will dispute profusely should I need to.
I love the look of the shoes but I won’t be bothering to re order.
I’m not unreasonable and completely appreciate delays happen but the lack any kind of customer service or accountability is disgraceful.

Las zapatillas llegaron rotas por un lado, contacté con Flabelus y me pidieron fotos, las envié, y nunca más se supo, aquí están... espero que tras los mails de reclamación, alguien las venga a recoger y abonen el importe. Por favor, tened un buen servicio post-venta para que podamos seguir comprando con confianza.

I have been purchasing Flabelus since I visited Spain this last time I purchased two pairs however either I or you made a mistake I wear a 39 one of the shoe came in as a 42 is too big for me and I don’t know what to fo

I ordered shoes for Christmas gifts on 30 November, plenty of time for them to arrive but i am sitting here on 23 Dec, with no gifts for my daughters. Extremely disappointed and very cross.

I’ve received a few emails now asking me to review the shoes, but I can’t because it’s been 3 weeks since I ordered them and they’ve still not arrived. I’ve been advised by customer service that they will arrive before Christmas, but I’d rather just have a refund at this point.

I discovered Flabelus while in Madrid. I bought 2 pairs but one hadn’t arrived from the other store and I was leaving the next day. They made it happen!
During the sale, I ordered 2 more pairs and they arrived in a timely fashion with all the tracking information.
You’re growing and prospering and I’m glad to see you having greater presence in the USA!

I love the product, and after ordering it shipped out quickly. My only issue is that the return process is not as seamless / easy as some other retailers. I had to exchange one pair as I ordered the wrong color and the process took quite a long time and I think maybe was forgotten about until I reached out to see what the status was and why it was taking so long. I am also concerned as I purchased many of these as holiday gifts that if the recipients want to exchange for a different size / color, they are going to have a hard time doing so since I ordered these on the early side of the holidays to ensure I had them all by Christmas, and it will be outside of the return window. But all in all, my experience has been good and the shoes are fabulous! Hopefully if anyone needs to exchange for different size or color, they will be able to do so, despite being outside the return window/ exchange window since they were holiday gifts.

Love these shoes I have 2 colours and they go with everything!!