Fleming Howland レビュー 

Fleming Howland からの回答

2026年2月2日

Hello Robert,

We appreciate you taking the time to share your review and are delighted to hear that both the service and the quality met your expectations. Best wishes from all of us at Fleming Howland.

Fleming Howland からの回答

2026年1月19日

Hello John,

Thank you very much for your generous words and your appreciation of our craftsmanship. We’re delighted to hear that you enjoyed your visit to our factory/showroom, and even more pleased that you’re enjoying your new chair. We hope it brings you comfort and pleasure for many years to come.

Best wishes,
Fleming Howland

Fleming Howland からの回答

2026年1月16日

Vielen Dank für Ihr wunderbares Feedback. Wir freuen uns sehr, dass sowohl die Qualität als auch die vielfältigen Designoptionen Ihre Erwartungen erfüllt haben. Vielen Dank auch für Ihr Lob zu unseren Mustern und unserem persönlichen Service. Mit freundlichen Grüßen, Fleming Howland.

Fleming Howland からの回答

2026年1月20日

Thank you for sharing your father’s experience, and we are genuinely sorry to hear of his disappointment. We fully appreciate how meaningful these pieces are, particularly as they were purchased to mark retirement, and we never want any client to feel unsupported.

After reviewing the photos and details provided, our team has confirmed that the mark on the headrest is not the result of a manufacturing defect, but a natural and well‑documented characteristic of full‑grain, semi‑aniline leather. As a natural material, it can, on rare occasions, react in this manner. This type of leather is selected for its authenticity, softness, and longevity, but it is also more responsive to contact with the skin and environment than coated or corrected leathers, such as those commonly used in automotive upholstery.

We understand your father’s point that he does not use hair products or aftershave, and we do not dispute that. Natural oils from the skin alone can, on occasion, gradually darken leather. This forms part of the patina and is considered normal ageing rather than a fault.

We are, however, sorry if our communication felt vague or dismissive, that was never our intention. Although there is no defect with the leather, our aim was to offer practical options: either seeking advice from a local leather specialist, which is often the most cost‑effective way to reduce the appearance, or returning the chair to us for a leather replacement, should your father prefer a more comprehensive resolution. We remain very willing to help explore either route.

Please feel free to contact us at any time if you require further assistance.

Fleming Howland

Fleming Howland からの回答

2026年1月5日

Thank you for taking the time to share your feedback, Patrick.

We’re delighted to hear that you appreciated the attention to detail during the design process and our responsiveness throughout. It’s wonderful to know that you’re pleased with the pieces.

We truly appreciate your kind words and your trust in Fleming Howland.

Fleming Howland からの回答

2026年1月7日

Hello Mary,

Thank you for sharing your experience. We’re glad the solution provided met your expectations and that you’re enjoying the craftsmanship of your sofa. We hope it continues to serve you beautifully for many years.

Fleming Howland からの回答

2026年1月7日

Hello Gary,

Thank you for your kind review. We’re so pleased we could accommodate your request and that the experience was such a positive one. Best wishes, Fleming Howland

Fleming Howland からの回答

2026年1月7日

Hello William,

Thank you for your kind review. It’s great to hear that the leather and overall finish met your expectations. We hope your furniture brings you many years of enjoyment.

Fleming Howland からの回答

2026年1月14日

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns leid zu hören, dass die Sofas nicht Ihren persönlichen Erwartungen entsprechen. Wir möchten darauf hinweisen, dass all unsere Modelle mit detaillierten Maßen, technischen Informationen und Produktbeschreibungen präsentiert werden, um unseren Kunden eine fundierte Entscheidungsgrundlage zu bieten.

Da es sich bei dem von Ihnen geschilderten Punkt ausschließlich um subjektive Komfortempfindungen handelt und kein Produktfehler vorliegt, können weitere Maßnahmen unsererseits nur als Kulanzleistung angeboten werden – insbesondere angesichts des Zeitraums, der seit der Lieferung vergangen ist. Eine solche Kulanz haben wir bereits durch die Bereitstellung alternativer Möbelfüße gewährt, und zudem haben wir Ihnen ein weiteres Angebot für eine zusätzliche Lieferung unterbreitet.

Bezüglich des Leders möchten wir betonen, dass wir ausschließlich natürliche, hochwertige Häute verwenden. Natürliche Variationen in der Narbung sind daher ein Merkmal der Authentizität und kein Mangel. Alle Häute werden von unserem Qualitätssicherungsteam gründlich geprüft, um Langlebigkeit und Beständigkeit sicherzustellen.

Gerne stehen wir Ihnen weiterhin zur Verfügung, falls Sie das Thema noch einmal besprechen möchten oder weitere Unterstützung benötigen.

Mit freundlichen Grüßen
Fleming Howland

Fleming Howland からの回答

2026年1月7日

Hello Alison,

Thank you for your kind review. We’re pleased to hear that you’re enjoying the comfort and quality of your wing chair and that the communication throughout met your expectations. Your recommendation is greatly appreciated.

Fleming Howland からの回答

2026年1月7日

Hello Woodrow,

Thank you for your kind review. It's great to hear that you’re so pleased with both the craftsmanship of your sofa and the delivery experience. We hope it brings you many years of enjoyment.

Fleming Howland からの回答

2026年1月7日

Hello Stacy,

Thank you for such a thoughtful review. We’re delighted that the furniture has proved worth the wait and that it suits your formal home so beautifully. We understand the leap of faith involved in a purchase like this, and we’re pleased our team were able to support you throughout. Your recommendation means a great deal to us.

Fleming Howland からの回答

2026年1月7日

Hello Richard,

Thank you for your kind feedback. We’re delighted to hear that you found our team both helpful and competent. We hope you enjoy your furniture for many years to come.

Fleming Howland からの回答

2026年1月7日

Hello Caroline,

Thank you for your kind review. We’re delighted to hear that the service, chair and delivery all met your expectations. We hope you enjoy your piece for many years to come.

Fleming Howland からの回答

2026年1月7日

Hello Jeremy,

Thank you for such a generous review. We’re delighted to hear that our team made the process smooth and stress‑free, and that the piece itself has exceeded your expectations in both comfort and craftsmanship. Your recommendation means a great deal to us.

Best wishes,
Fleming Howland

Fleming Howland からの回答

2026年1月7日

Hello Alline,

Thank you so much for your kind words. We’re delighted to hear that the Hamilton piece has found a home in such a special historic property and that our team was able to support you throughout the process. It’s wonderful to know the sofa is already being enjoyed by your guests. We hope it continues to bring comfort and character for many years to come.

Best wishes from all at Fleming Howland

Fleming Howland からの回答

2025年11月20日

Thank you for your feedback. We are always happy to clarify facts for anyone reading.

The design of the Alfred Chair you received is correct and matches the product photography on our website. The simple black-and-white line illustration shown in the size selector is not intended to represent upholstery detail; it is a technical icon used solely for choosing dimensions.

Regarding the cushion height, all new chairs leave our workshop with fully plumped cushions which naturally settle with use. This was explained in writing along with comparison images. The position of the buttons has not changed.

You also mentioned a hole in the leather, but this was never reported to us before your review. As with any concern of that nature, we would need the opportunity to inspect it so that we can help appropriately.

Finally, we confirmed in writing that we would collect the chair in accordance with our returns policy and provide a refund should you wish to proceed.

We take great care to offer clear information and courteous support, and we regret that our efforts did not meet your expectations in this instance.

Fleming Howland からの回答

2025年11月14日

Thank you for your review and for acknowledging the quality of our furniture.

For deliveries to Germany, our standard service includes kerbside delivery. White glove delivery, with more flexible timing and coordination around personal schedules, is available for an additional surcharge. We also kindly ask clients to share any planned travel dates so we can avoid storage or delays, which we understand contributed to the timing in this case.

Our furniture is built to last for generations, and we never compromise on transport standards. Pieces of this weight and value can only be entrusted to specialist carriers, and the additional care required can naturally extend lead times.

We are continually refining our logistics processes, and your feedback is appreciated as it helps us strengthen this part of our service.

Fleming Howland からの回答

2025年11月10日

Merci beaucoup pour votre avis. Nous sommes ravis que la livraison et nos échanges aient été appréciés, et que la qualité ainsi que les couleurs de votre canapé Hamilton vous apportent entière satisfaction.

Fleming Howland からの回答

2025年11月10日

We greatly appreciate your feedback, Steve. It is gratifying to know that the ordering process proved straightforward and that the product has met expectations.

Best wishes,
Fleming Howland