Rapyalstores レビュー 

487
•
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.

5つ星のうち5の評価

Great service, staff were friendly and were always happy to help. They was very efficient in getting my mattress to me. Great customer service

5つ星のうち1の評価

Absolutely appalling quality for the money I paid. I ordered a king-size bed, and when it arrived it was broken and ripped in the middle. There were also no connecting devices/fittings provided... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered the 3ft 6bed which came with mattress and headboard .I have to say I'm really pleased with it it's got room for 2 and it's great quality,easy to put together ,I'm 650i carried it all upstai... もっと見る

企業が回答しました

企業情報

  1. ベッド専門店
  2. 家具製造業者
  3. 子供用家具店
  4. 寝室家具店

当該企業による記述

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

487件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 91%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(487)

過去12か月のレビュー数: 115件

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5つ星のうち5の評価

Really happy with my experience

Really happy with my experience! I dealt with Danny over the phone and he was really helpful with all my questions and enquiries. He made the whole process really easy and straightforward.
The bed is perfect and I’m really happy with it. Everything was quick, easy and efficient from start to finish.

Thanks again to Danny for being so helpful. Would definitely recommend!

2026年9月12日
自発的なレビュー
5つ星のうち1の評価

Absolutely appalling quality for the…

Absolutely appalling quality for the money I paid.

I ordered a king-size bed, and when it arrived it was broken and ripped in the middle. There were also no connecting devices/fittings provided to properly connect the bed together.

I have emailed the company and tried calling several times, but I have been unable to get through to anyone. I am now requesting a full refund and for the bed to be collected.

Really disappointed with the quality of this bed and the lack of customer service. I would not recommend this company based on my experience.

2026年9月18日
自発的なレビュー
Rapyalstores ロゴ

Rapyalstores からの回答

Hi,

We’re sorry to hear about your experience and the condition in which you say the bed arrived.

This is not how we expect our products to be received. If any parts have arrived damaged or fittings appear to be missing, we are more than happy to investigate and work towards resolving this for you.

Please send us your order details along with clear photographs of the damaged areas and the parts received, so our customer service team can review this and advise on the appropriate resolution.

We apologise if you have experienced difficulty reaching us and would appreciate the opportunity to resolve the matter.

Kind regards,
Rapyal Sleep Customer Services

5つ星のうち5の評価

3ft 6 large single ..Perfect…

I ordered the 3ft 6bed which came with mattress and headboard .I have to say I'm really pleased with it it's got room for 2 and it's great quality,easy to put together ,I'm 650i carried it all upstairs on my own and put it together .
The Driver was a lovely helpful young man and brought everything in for me and I got a text to say he was 20mins away and was on time ...id deffo buy again .

2026年9月5日
自発的なレビュー
Rapyalstores ロゴ

Rapyalstores からの回答

Thank you for your kind feedback

5つ星のうち1の評価

Ordered a 2.6ft single bed and mattress…

Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed and called several times and no response. Wouldn't buy from this company again and wish I'd have gone somewhere different as I've paid for a mattress that came the wrong size and is now unusable along with the bed untill I spend more money on a new mattress the right size.

2026年9月3日
自発的なレビュー
Rapyalstores ロゴ

Rapyalstores からの回答

Hi,

We’re sorry to hear about the issue with your order, especially as the bed was purchased as a birthday surprise for your daughter.

If a 3ft mattress has been supplied with a 2ft6 bed in error, please send us your order number and a photo showing the mattress size/label so we can investigate this with our dispatch team.

We apologise that you have experienced difficulty contacting us. We certainly do not expect you to purchase another mattress because of a dispatch error, and we would appreciate the opportunity to look into this and arrange an appropriate resolution.

Kind regards,
Rapyal Sleep Customer Services

5つ星のうち1の評価

Terrible delivery service

Terrible delivery service. 1st delivered to a wrong address. Then made me pay additional £35 for redelivery within 2 days. Nothing happened in 2 days. I called the company wanting to cancel the whole order because I couldn't believe their endless promises anymore. They refused to refund for delivery that did not happen. There was never any management to escalate to. Very poor service

2026年8月28日
自発的なレビュー
Rapyalstores ロゴ

Rapyalstores からの回答

Hi,

We’re sorry to hear about your experience with the delivery.

We take delivery issues seriously and apologise for the inconvenience caused. We would like the opportunity to investigate what happened with the original delivery attempt, the additional £35 charge and the subsequent delay.

Please contact us with your order number so we can review the delivery records and communication history and work towards resolving this matter for you.

We appreciate your feedback and apologise that the service you received did not meet the standard we aim to provide.

Kind regards,
Rapyal Sleep Customer Services

5つ星のうち1の評価

I have NEVER in all my years of being a…

I have NEVER in all my years of being a consumer, dealt with such rude customer service. EVER! Every phone call leaves you asking the other person if there is a problem. They expect you to know how their company is set up. I ordered from Rapyal Stores so assumed that is who I was contacting. If you don't psychically know how their company is set up and what the ordering,dispatch processes are then you are spoken to and over like you're the ignorant one.

Never respond to emails and calling them is just like unwittingly going to one of those Karen restaurants. I'm just trying to cancel my order now as had enough. AVOID, go somewhere that treats paying customers/the general populous with courteousy and respect.

P.S "We’re a Yorkshire business with a proud tradition of making high-quality beds and mattresses at low prices. If you’d like to speak to us, have a question about our products, or just need a bit of advice before you buy, our friendly team is always happy to help." - This is disingenuous at best. Please don't frame yourself as a friendly Yorkshire business with homely and exemplary customer service. People like me who like to buy from friendly, local/smaller companies will be sorely disappointed and feel duped!

2026年8月17日
自発的なレビュー
Rapyalstores ロゴ

Rapyalstores からの回答

Hi,

We’re very sorry to read about your experience and particularly concerned that you felt the way you were spoken to was rude or dismissive. That is certainly not the level of customer service we expect to provide.

We appreciate that customers should not need to understand how our internal ordering or dispatch processes work in order to receive assistance. We also apologise for the difficulties you experienced getting a response by phone and email.

We would like the opportunity to review the communication surrounding your order and resolve any outstanding cancellation or order issues. Please contact us with your order number so we can investigate this fully.

Thank you for bringing this to our attention. Your feedback regarding both our communication and customer service has been taken seriously.

Kind regards,
Rapyal Stores Customer Services

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