Flexport レビュー 152

Our two-year partnership with Flexport has significantly enhanced the management of our annual 4,000-container volume.

​Initially, the engagement was driven by the need for competitive pricing and reliable service. Flexport exceeded expectations on both, delivering a strong return on investment. The key operational improvement has been the implementation of their digital platform, which has revolutionised our logistics management. To be honest all we wanted was a competitive price and reliable service, the portal was a massive bonus!

The portal offers offers:

​Enhanced Visibility including real-time, map-based tracking of vessels and containers, enabling proactive delay management. This really helped us explain and show customers where delays were and why.

​Operational Efficiency: for us we now have all of our documents on an easy to find platform, from the quotes, invoices through to bill of landings.

A great messaging system which allows us to message a group of people, contacting origin and our uk team over any issues and there is a log kept on the portal. You could even opt not use the portal and just do emails.

The reporting software in the portal makes it easy to understand our landed costs, volumes of what we are buying from suppliers and we can create our own reports.

Flexport have really helped the business navigate some tough times due to external shipping factors and with their assistance and care, I couldn't recommend them enough.

​Flexport's team has proven to be an expert and dedicated partner. Their platform and expertise are now integral to our supply chain, providing a level of control and efficiency that we now consider essential to our operations. I don't know how we coped without them!

A huge thank you to Callum, Rogan, Reece and Tea, all great people to deal with!

Thank you Flexport global Teams. It has been a great times we have been working together. The portal is very convenience and the insights data is helpful analyse tool. The other tool like Tariff simulation is help a lot. We wish Flexport with more successful to come and to grow with Ruffwear beyond of business. Thanks again for the support and partnership.

We were a customer for many years and then all of a sudden they increase minimum spend per month to margin up on small customers. They also increase the cost to dispose product 3x. They did both of this recently. I would recommend to stay away from this company. They are also going to 10x the monthly minimum to $5,000 in Jan 2026. They basically don't want to deal with any small ecommerce brands so they are squeezing them to force them to leave while laughing all the way to the bank.

Flexport is absolutely the best company to work with - from the people they hire (very knowledgable and supportive) to the technology/systems are just world-class and superior that all the others - and lastly, execution for shipments - planning, scheduling, documentation, pickups, customs and delivery. Honestly - they are the BEST in every way, I would highly recommend and now have been using them for over 5 years and 2 different companies. AMAZING SERVICE - really great partnership between shipper and carrier.

Working with Flexport has been a game-changer for our business. The digital platform makes it easy to check real-time arrival estimates and track our containers from anywhere. It makes global logistics transparent and manageable.

Our AE is always responsive and ready to help with any questions or issues we have. And we appreciate the industry and market intel that Flexport shares daily.

The tariff simulator is another standout feature. It's a powerful tool that helps us predict landed costs which is crucial for our financial planning.

Personalized service combined with their powerful technology is exactly what we need.

We’re a growing e-commerce company and working with Flexport has been a game changer for us. Their portal with real-time tracking, easy quote requests, and detailed shipment information has streamlined our process and made communication via portal so much easier (compared to previous two logistics companies that worked through email).

We especially appreciate the ability to see multiple quote options side by side — the pricing is very competitive, and it gives us confidence we’re making the best decision for each shipment. The product section that houses product information is another great feature; we’d love to see that expanded even further to reduce back-and-forth on details (like country of smelt/cast), but overall it has already been a huge time saver.

Highly recommend for any business looking to simplify shipping and keep costs under control.

My experience as a Flexport customer has been positive all around. I would call particular attention to their outstanding HTS classification and customs teams that have been responsive, knowledgeable, and a considerable resource to my company. Moreover, their online platform has capabilities that are well above those of their competitors. Lastly, all of my contacts there have been professional and responsive to my many inquires.

Like with any relationship, there are always going to be ups and downs, but putting faith in the other party and working together to move forward can pay huge dividends.

My small-medium intercontinental manufacturing, brokering, and distributing business was wait-listed in joining Flexport during COVID, and struggling to negotiate the cargo space and price needed to hold our commitments to our distributors and customers. Being patient paid off, with the expected wait cut from six months to 10 weeks. Upgrading from a smaller brokerage that lacked the advanced analytics, automated quoting, consolidated document handling and retrieval, and a myriad other services such as financing, route management, and other user-facing tools and resources helped our business through dire times. During our time with Flexport, we survived COVID, the subsequent supply chain crisis, two tariff debacles, and the endless stream of logistics obstacles from weather, to litigation, to pirates, to infrastructure failures, and they remain a key competitive advantage for our business.

Despite being a small-medium business, the international nature of our trade requires we are as current on market conditions and global influences as our larger competitors, so looking past essential services, very few brokers or forwarders offer the educational tools to provide exposure to various global conditions that might hit our shipping lanes or customs filings in the future. Even fewer logistics providers offer the ability to consult directly with leading industry experts. However, regular webinars, calls, and in-person interactions are the norm with Flexport, and they also maintain a stable of economic, customs, ocean & air forwarding, and even finance experts available for consultation.

Our Flexport customer service and support staff in the US and Asia couldn't be kinder or more responsive. Although we are not the corporate juggernaut most assume you have to be to receive great service, we are offered unreasonable access to our operations teams and can reach someone nearly around the clock.

After half a decade with Flexport, we trust they will continue to offer the advantages of a large tech firm, such as solid funding and reinvestment into improvements, while remaining committed to regular, and even granular, improvements to their UX. It takes a little time, a little trust, and a lot of interactions, but that is no different from any worthwhile relationship. In the end, they rewarded our effort by getting it right, from SOP to individual shipment/customs handling, and remaining committed to building our relationship the right way. For those reasons, I could not be happier with Flexport, and I'm excited about expanding into our other markets beyond North America.

We moved to Flexport when Shopify Fulfillment Network was acquired. For a small DTC brand, our experience has been overwhelmingly negative.

Pricing & minimums

After the transition, our long term storage cost jumped to ~$7.00 per cubic foot on our invoices. For context, the boutique 3PLs we spoke with quoted $0.25–$0.50/cu ft.

We were billed a $500 monthly platform/account fee even in months with little to no activity.

We were notified of a new $5,000/month fulfillment fee minimum starting January 2026—owed regardless of order volume.

Q4 surcharges increased several line items during peak, pushing effective costs even higher.

Service & operations

We opened multiple tickets regarding shipping and inventory discrepancies; resolution times and outcomes did not meet our expectations.

Off-boarding

To move roughly 1.5 pallets of inventory to a new warehouse, we were quoted $7,225 for outbound transfer. That number was 6x above competing quotes we obtained.

Given these factors, we’ve chosen to leave Flexport and return to a smaller, boutique 3PL that aligns with our size and service expectations. If you’re a small or mid-size brand on Shopify, consider talking to ShipDaddy, eFulfillment Service, Fetch Fulfillment, OTW Fulfillment, Fulfillrite, or XB Fulfillment—all offered transparent pricing, responsive support, and strong references during our interviews.

Beware the bait and switch.

We unfortunately chose Flexport for our company's inventory management because of their advertised fees. Then all of sudden, once our inventory arrived at their warehouse, they changed their fee structure, including a new mandatory minimum that was more than double their previously advertised fees. Bait and switch and price gouging at its worst.

So then, we had to ship everything out, at a quite high additional cost.

And keep in mind that throughout all this, it's almost impossible to talk to a human. The customer service experience is terrible, which would probably not be a problem, except their software is so unnecessarily complicated to use, with different websites and almost impossible to undo things if you -- God forbid -- make any small error.

Worst of all, even after all of our inventory was out, they still charged our account their ridiculous minimum fees, even when we had zero inventory with them. So now we have to fight them to undo these surprise charges.

Please beware of doing business with this company.

Better options include Shippo or just ask chatGPT, it will suggest probably a dozen better companies to do business with.

The worst ever,

Cost for fulfillment keeps getting higher and higher to some point if your expenses couldn't reach some certain amount ($500) you will have to pay for the remaining and we are still paying for storage fees beside that. I do not really understand who does that and how it is fair for any merchant.

Now i have to start looking for where to move my goods to at my own cost.

Situation:
Shopify fulfillment sends all of your inventory to Flexport. You did not choose them.

At this time there is no minimum charge and no minimum of any kind so you go along with it.

You see a notice that they are increasing it to a $500 minimum charge and shortly it will be $5000. You ask them to send you back your inventory. Even though they send your orders to Canada they suddenly cannot send your inventory back to Canada. It's a delay tactic so that you cannot close your account and they charge you the $500.

You find another place to send it and remove the inventory. Now you ask for a refund of the unauthorized charge and they open a ticket and tell you you cannot close your account with an open ticket. Guess what? They will charge you the $500 again if your account is still open!

So now you ask to close the ticket rather than risk them stealing another $500 (remember I have no inventory there now). They now say they cannot close your account OR close the ticket or delete it. So they are absolutely just doing everything possible to steal from you and prevent you from closing the account. This is SO WRONG. Absolute theft but I am too small to take them to court and they know it.

Do not do business with this company..... Let me give you a few reasons....
1) When we first sent items in we had to spend a ridiculous amount of time trying to get them to correct the weights and measures that they were grossly overestimating. Were talking claiming a 6 oz kids tshirt weighed 6 lbs etc. When I requested items be rechecked they asked me what the correct weights and measures were to which I did not know or have since they had the product and essentially refused to correct it. Only after contacting a multitude of executives within the company did someone reach out and try to help but again it was all on me to provide estimated weights and dims.
2) After all the issues with weights and dims multiple lost items in the warehouse etc we decided to call it quits and requested a removal order of all products. This was around March 2024. We did receive some but far from all of our items and when i contacted them later to ask where my stuff was that was still waiting to be shipped and was told they messed up and restocked it after charging me in advance for the shipping, they then proceeded to charge me for storage fees for the months after i had submitted my removal order even though it was there error. I tried to contact the company repeatedly and was told it would ship it was found etc. When it had been months on end and multiple attempts I was able to at least get a credit of my freight and storage fees for the items they never shipped, and was told they would reach out with updated tracking and ship my items.
3) To this date I still do not have my missing items or any type of compensation for said items.
4) My account has been held open due to the credit of $313 they had issues for over a year. Now they have a new policy that I never agreed to nor knew about that you must spend $500 a month minimum. SO what did they do..... They wiped my credit and billed my credit card the difference. Now they are refusing to call me to discuss this mess.

Great platform with great UX.

Great customer service as well.

Not for small clients anymore though

If you look on here, you'll see more than one review from me... and you probably will recognize over time, my reviews have gotten worse and worse.

A direct result of the company going downhill.

STAY AWAY FROM THIS COMPANY

I have written reviews on how they have said sorry not sorry and stuck me with a 5 figure bill after losing my inventory.

Also left reviews about crap response time on mismanaging my inventory once it is in their system.

What they have gone and done now is change policy slowly but surely so basically zero responsibility is on them to deliver your orders successfully, or to refund you a reasonable amount when they lose inventory or shipments.

Used to be they would provide 40% of retail or 100% of COG when they lost something AND you could prove it with paper trail... Now, doesn't matter what your items cost, they have capped the number at 200... regardless of them losing items that cost us 500 COG.

Not only that, they have extended policy that as long as a package makes it somewhere within 60 days, they don't have to reimburse you a penny.

60 days! Imagine being one of our customers and spending $1500 and then being told you have to wait 60 days for an order to be delivered?!

Obviously, we send another unit within 2 weeks so we didn't lose the customer and at least had a chance for their full LTV, but now because of this awesome, oh so friendly policy change, we end up paying double our Cost of Goods on orders they fail to deliver.

STAY AWAY FROM THEM - THERE ARE OTHER PROVIDERS WHO ARE MUCH BETTER

We have started our exit, and it can't be completed fast enough.

Long time merchant using Flexport as my fulfilment partner. Finding it very hard to give them any praise these days. As other reviews have recently highlighted, they have just screwed their merchants with a bait and switch implementing a $500 charge per month then days later increasing it to $5000 per month. Preparing legal action at present.

Aside from that, when they receive stock it takes 11 days to completely receive and for almost receiving stock order they will lose a box and refuse to look into it until their '11 days' has passed. They are lazy and lack proactive nature to get things dealt with.

I would give a 2.5 if I could. At first, it was a great experience. Staff is friendly. There is a lot of information through the Flexport app, which could be helpful if you are looking for in depth information.

However when it really counted, I have found I am not particularly fond of Flexport. Every Friday for the last few weeks, we have been receiving containers we were not expecting until the following week due to the Flexport ETA's, which has made things difficult to plan.

I've been a Flexport customer for 5 years. I switched over from a traditional large brokerage and the impact was immediate from the start. Not only have they saved us hundreds of thousands of dollars, but the same teams are able to assist us in the full supply chain cycle, and I've never felt unattended to in any needs (urgent or otherwise). The strategic melding of people and technology here was genius and I'm never looking back.

We have been working with Flexport since 2017, and they are an invaluable partner. Our shipping department is VERY small and was previously overburdened with constantly contacting various forwarders for shipment statuses and document processing.

Flexport's platform has significantly simplified our operations, allowing us to easily track all our shipments, maintain a comprehensive repository for all documentation, process duty/tariff drawbacks, and properly classify our HTS codes.

They were a critical partner during the challenging logistics period of COVID, helping us navigate extreme uncertainties and astronomical costs. More recently, with the continuous shifts in manufacturing due to tariff policies, Flexport has continued to assist us with shipping from any country where we manufacture our products.

When all is said and done, as good as their platform is, it is really their team that makes it all work. Our account managers, whether in the USA or in Asia, are part of our team. They have a vested interest in our success.

No phone support, Poor customer service. Ongoing issues with fulfillment and billing. LOVED Shopify Fulfillment Service, its been a poor drop off.