I am a terrible flyer. I had a flight attendant named Tiffany travelling from Brisbane to Roma and I cannot thank her enough for taking exceptional care. I won’t forget her. The pilot took excellent c... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Jayden Wheatly was our travel agent. He was endlessly patient with our changes of mind and in answering any questions and we would highly recommend him.
企業が回答しました
I’m quite capable of booking flights online, however: sometimes the Flight Centre just does it better. Last two trips my wife and I needed to stop off in a country on the way to Europe. I let the sta... もっと見る
企業が回答しました
Keller did an amazing service to respond to last minute advice and options for alternative flights to Europe with the conflict and suspended air space in the middle east. My friend recommended Keller... もっと見る
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3.8
ほぼ満足
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Continuous AI generated email drivel…
Continuous AI generated email drivel from flightcentre moves you no steps closer to resolving flight refunds
2026年9月7日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi John, we have replied to your previous review, so will put those details below again for your reference.
I can see in the case notes for your file that our team have, and continue to, repeatedly chase the airline on your behalf for the involuntary downgrade done by the airline.
The airline is failing to action or process these requests.
Our team are continuing to work on this, and will revert back with an update as soon as possible.
We found the experience easy to…
We found the experience easy to navigate with Craig, he was very helpful in a relaxed atmosphere.
2026年7月29日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Jayden Wheatly was our travel agent
Jayden Wheatly was our travel agent. He was endlessly patient with our changes of mind and in answering any questions and we would highly recommend him.
2026年8月1日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Possibly the worst quality service i…
Possibly the worst quality service i have every received from a service provider. Took a 6hr phone call to resolve an issue because their agents quite literally don't have a clue what is going on. Is there an option for zero stars.....
2026年7月28日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi there, we're sorry to see you're not happy with your experience. We pride ourselves on delivering exceptional travel experiences and it appears we have fallen short on this occasion.
Our online team are highly trained and on standby to assist any Flight Centre customer who chooses to act as their own agent in booking online, but regardless we are sorry to hear of the delay you experienced.
We will be sure to channel your feedback internally as appropriate.
Tired to book online multiple times and…
Tired to book online multiple times and each attempt kept sending me raised prices. When I finally got to check out my details were not accepted and the screens directed me to a blank page. Now I am most likely having to pay a higher price all because of their incompetence. Thoroughly disappointing behaviour and management.
2026年7月26日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Sorry to see you're not happy with your experience. To provide a little more insight, pricing is based on availability and can sell out any time, in this case it sounds like your consultant would have been giving you the next best price to suit your travel needs.
Pricing is dynamic and volatile; therefore, no price can be guaranteed until paid in full (unless otherwise advised.) We will be sure to channel this feedback as appropriate, thank you for your review.
Very poor
I book my flights with on line flight centre from Melbourne to Auckland return
I booked a Qantas’s flight and my trip over i was shoved onto a jet star flight I ran your on line number and was told bad luck iBook and paid extra for qantas as has more room I was cramped in and being a tall guy that’s why I don’t and never fly Jetstar
No sorry or any thing very pissed off and will never use flight centre again my flight number jq217
My booking was QF157 but dumped off with out any explanation not happy Ian Johnson
2026年7月18日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi there, we're sorry to hear you're not happy with your experience.
To provide some clarity, many airlines across the travel industry have partnerships, and run what are called "codeshare" flights, where the parter may run the flight on their plane, hosting several partner airline customers for the flight.
If a customer does wish to avoid a specific airline, they can absolutely make this request with their consultant at the time of booking so that we are aware.
Regardless, we do thank you for your feedback, and will be sure to channel this internally as appropriate.
excellent sent in enquiry got holiday…
excellent sent in enquiry got holiday sorted next day online
2026年7月17日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂
Our agent Lina was excellent
Our agent Lina was excellent. She has helped us to arrange travel several times. We go back to her because she goes out of her way to find the best options and prices for us.
2026年7月4日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Luc at Hervey Bay knew his stuff which…
Luc at Hervey Bay knew his stuff which made it a pleasant experience.
2026年6月3日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Can not speak more highly of the team…
Can not speak more highly of the team at Eastland Flight Centre, thanks Fe for helping us with our trip
2026年5月30日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Giles made my booking so easy
Giles made my booking so easy, I told him what I needed and it was done . Extremely friendly staff, nothing was a problem. I’ll be back
2026年5月29日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
First experience with flight Centre
First experience with flight Centre, experienced staff and very pleasant and helpful
2026年5月21日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Peper was very helpful
2026年5月14日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Flight centre want me to pay twice for the same upgrade
Flight centre want me to pay twice for the same product. After booking flights and then paying additional money for upgraded seats. I was not allocated the seats I paid additional for. On voicing my complaint, flight centres solution was for me to pay again for the upgrade. After explaining the situation repeatedly to the flight centre representative I was put on hold and the hung up on. Very un professional and tantamount to deception. I will be curious to see what the ACCC makes of their shoddy business practices.
2026年5月15日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi there Graeme, this does sound strange. We'd recommend reaching out to our customer relations team via this webform and the team can look into this for you; http://travl.to/62047vrCkt
Lovely lady but a complete rort
Lovely lady but a complete rort. First of all get an email with offers for flights to Tokyo but click on the link and the page is blank. Write an email complaining that the link doesn't work and why are they advertising that is supposed to be valid till 31st of May and it isn't available 25 days before the offer is due to finish. Get a lovely response from a lady who is the "Global Lead & Channeling Specialist ATL" offering to help but sends the email from a no-reply email address! So then respond to every email address I can find for Flight Centre and get back an email 7 days later from very nice lady saying she can't see the deal (even though it is attached to the email) and she will put me in-touch with a sales person. What a conjob Flight Centre. I may as well just send the whole thing to the ACCC.
2026年5月7日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi Eric, this does sound quite strange. Pricing is always listed as a from price, as it is based on availability. So although a deal may be valid until 31 May, if it books out before that date, the next available fare rate will be on offer for customers, and sometimes the deal will be removed if all deal fares have booked out.
Regardless, we'll be sure to manage this feedback internally as appropriate with the team.
Very helpful with my booking
Very helpful with my booking, went over and above. Would highly recommend Bribie Island branch.
2026年5月1日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
I WANTED TO CHANGE MY WIFE'S NAME ON…
I WANTED TO CHANGE MY WIFE'S NAME ON THE AIRLINE TICKET ORDER BECAUSE I ENTERED A WILD SURNAME BUT MY WIFE HAS A PASSPORT NAMED MILENA FERENC. I TRIED TO CHANGE HER NAME FOR 4 WEEKS. THEY CONSTANTLY EXTENDED IT, THERE WAS NO ANSWER, NO SOLUTION, AND FINALLY THEY TOLD ME THAT IT WASN'T POSSIBLE, THAT I HAD TO BUY A NEW AIRLINE TICKET, AND THEY WANTED ME TO PAY $2,500 FOR A NEW AIRLINE TICKET. I THINK THIS BEHAVIOR IS UNACCEPTABLE I ACTUALLY BOUGHT A TICKET FOR MY WIFE AND NOW SHE CANNOT FLY BECAUSE THE STAFF WERE UNABLE TO CHANGE THE NAME AS I HAVE BEEN ASKING FOR 4 WEEKS! I WANT A REFUND FOR THE FLIGHT I PURCHASED BECAUSE SHE CANNOT FLY WITH THE WRONG NAME I WAS TOLD THEY WOULD NOT REFUND MY MONEY!!! SO I THREW $1800 OUT THE WINDOW. UNBELIEVABLE BEHAVIOR OF YOUR STAFF I WILL COMPLAIN TO THE OMBUDSMAN AND MORE PEOPLE!
2026年4月13日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi Milena, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking. We will be sure to channel your feedback as appropriate, thank you for your review.
Fran at Flight Centre Toowong was great…
Fran at Flight Centre Toowong was great in making our flights to Europe happen in these challenging times. Great listener and very clever in working out the best options. Thanks very much
2026年4月1日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Thank you for taking the time to share your great review for the team 😊
All aspects of service were met
2026年3月20日
自発的なレビュー
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Thanks for the great review 😊
James Anderson is a star …
James Anderson was amazing with response , right through quote and booking . Very impressed
2026年3月28日
Flight Centre Australia - FCBT Brisbane & Darling Downs からの回答
Hi there, thanks for your amazing review for the team!
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