Flight Centre Australia - Flight Centre Forest Lake レビュー 7

We could not be more thrilled with the level of customer service we received from Taylah at Forest Lake Qld, she was truly outstanding

Excellent service
Travel Agent Trent at Forest Lake was friendly helpful and efficient

The Agent named Trent was fantastic. He was extremely helpful, friendly and professional. We have booked twice now through Trent. He certainly knows his way around a computer to show us everything we talked about. Wouldn't go anywhere else.

The staff member was outstanding in her service, very welcoming and efficient. I’m talking about Tracy Pridmore from the Forest Lake office.
I just walked in and she was about to walk out for a coffee, she saw me and said for me sit at her desk and then begin to start planning a short break in Sydney…
She is truly a gem and an asset to the company.

Booked a flight through Flight Centre. Turned up at the airport check-in counter only to find my flight had been cancelled — and Flight Centre never ticketed me onto the replacement flight. I literally couldn’t board.

I called their “emergency line”, expecting a professional crisis response. Instead, I got a call centre in the Philippines that had no clue what was going on. I had to explain my situation multiple times to different people. Each promised help but achieved nothing.

When I asked to speak with a supervisor, they refused to transfer me. After insisting, they put me on hold for over 15 minutes — I’m convinced they just left me hanging. Tried again, same story: another agent, another 20 minutes, then back to the same unhelpful person.

Eventually, they booked me on a much worse flight — longer layovers, worse timing, and when I asked for at least an upgrade to extra legroom, I was told I’d have to pay for it myself.

Bottom line:

Flight Centre during business hours = professional, competent people.

Flight Centre “emergency line” = untrained offshore staff terrified of escalation, who block customers from getting real help (the exact opposite of what you need in an emergency).

Great, prompt service. Tracey was amazing, as always.

Beth is amazing to work with really helpful and knowledgeable