What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understandin... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understandin... もっと見る
企業が回答しました
We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Austr... もっと見る
企業が回答しました
Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job... もっと見る
企業が回答しました
Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.
企業が回答しました
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understanding. We have booked 2 holidays through her so far and looking at booking more in the future. There would have been no way I could have booked them by myself without her help.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
The service was excellent and the staff knowledgeable.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Kerri has been very efficient and proactive with supplying information and support.
Kerri’s knowledge and experience have been very valuable in navigating the current unstable travel environment. Kerri is friendly and very willing to assist with any travel requests.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
The booking was quick and straight forward and all worked out well

Flight Centre Australia - Flight Centre Orion Springfield からの回答
My consultant, Nam, was friendly, helpful and remembered my name. I just left everything to her and she made it very easy.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job you do

Flight Centre Australia - Flight Centre Orion Springfield からの回答
We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Australia. We were assisted by KL airport staff & another 30mins of stress that could have been alleviated, we then found Rubi also didn't to book Transfers for us.
We were stranded in Kuala Lumpur at 8.30pm appox., after 18hrs travel to find we had no one to take us to our Accom. 2 women in our 70's!
We couldn't speak the language & nor could many of the Airport staff.
After 1hr we finally secured a Taxi & arrived at our accomodation around 10pm.
We were then told there was a Tax to pay ( which we also didn't now about).
WE had to arrange our own transfers in KL to the Airport for our next leg to Singapore & again at Changi airport to our Hotel.
For some strange reason, she DID book our transfer from our hotel in Singapore to the Airport.
We will not be using Flight Centre Springfield again & would not recommend it to anyone.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Right from the first contact, felt like a valued customer. This feeling has never deviated.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Ashlee, was very professional during the whole booking process and responded quickly to any request for change

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Haleigh was fantastic, she helped us choose a family holiday, we will definitely be booking with her again

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
having dedicated agent for my bookingwho is efficient, knowledgable and qyick is wonderful.

Flight Centre Australia - Flight Centre Orion Springfield からの回答
Simone was very helpful I went in not sure about which holiday I wanted but after talking to Simone I walked at with a holiday and very happy

Flight Centre Australia - Flight Centre Orion Springfield からの回答
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