Flight Centre Australia - Flight Centre Orion Springfield レビュー 13

What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understanding. We have booked 2 holidays through her so far and looking at booking more in the future. There would have been no way I could have booked them by myself without her help.

The service was excellent and the staff knowledgeable.

Kerri has been very efficient and proactive with supplying information and support.
Kerri’s knowledge and experience have been very valuable in navigating the current unstable travel environment. Kerri is friendly and very willing to assist with any travel requests.

The booking was quick and straight forward and all worked out well

My consultant, Nam, was friendly, helpful and remembered my name. I just left everything to her and she made it very easy.

Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job you do

We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Australia. We were assisted by KL airport staff & another 30mins of stress that could have been alleviated, we then found Rubi also didn't to book Transfers for us.
We were stranded in Kuala Lumpur at 8.30pm appox., after 18hrs travel to find we had no one to take us to our Accom. 2 women in our 70's!
We couldn't speak the language & nor could many of the Airport staff.
After 1hr we finally secured a Taxi & arrived at our accomodation around 10pm.
We were then told there was a Tax to pay ( which we also didn't now about).
WE had to arrange our own transfers in KL to the Airport for our next leg to Singapore & again at Changi airport to our Hotel.
For some strange reason, she DID book our transfer from our hotel in Singapore to the Airport.
We will not be using Flight Centre Springfield again & would not recommend it to anyone.

Right from the first contact, felt like a valued customer. This feeling has never deviated.

Ashlee, was very professional during the whole booking process and responded quickly to any request for change

Haleigh was fantastic, she helped us choose a family holiday, we will definitely be booking with her again

Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.

having dedicated agent for my bookingwho is efficient, knowledgable and qyick is wonderful.

Simone was very helpful I went in not sure about which holiday I wanted but after talking to Simone I walked at with a holiday and very happy