TAP Air Portugal レビュー 

DO NOT USE THIS AIRLINE. They cancelled our flight and are not returning our money. Their Customer Services are appalling. They are scum.

Read all of the 1 star reviews about not being given a refund and you'll get the gist of it.

Cancelled the flight and never refunded. Closed my ticket without paying, had to ask 3 times to reopen it. Now they say I should go via travel agency, but they can't start the process because they won't let them. Now they tell me they don't refund cancelled flights. I will have to involve my lawyer this is absolutely impossible to deal with. It's been going on for 2+ months.

Just utter useless
Downgraded from business to economy and given no refund!

10 år utan förbättring! Nu är det nog! Ännu en tråkig och onödig negativ upplevelse med TAP air Portugal. På grund av sjukdom i familjen var jag på väg till Faro från Stockholm den 31/1- 2023. Resan skulle sker via Lissabon både tur och retur resa med samma bolag. Väl på flygplatsen Arlanda fick jag meddelande från familjen att den sjuke skulle transporteras till Lissabon för vård. Vid incheckningsdisken förklarade jag problemet för TAP personal och bad om råd och fick till svar att det inte var något problem alls. Vi löser det! Det hör händer hela tiden, oroar dig inte! Vi checkar in dig och ditt bagage till Lissabon och vi meddelar personalen i Lissabon att du inte kommer att vara med på planen. Jag frågade om det påverkar min resa tillbaka som är bokad från Faro med samma bolag. Alltså retur resa. Nej, retur resan är annat oavsett om du flyger med oss eller inte så påverkas inte retur biljetten, däremot kan du inte checkar in i Lissabon på retur biljetten utan du måste påbörjar din resa i Faro så som det står på biljetten. Okej men jag åker då till Faro på retur resa. Min resa påbörjas i Lissabon sent på kvällen då planen skulle gå kl 06 från Faro. Vid incheckning i Faro på retur resa uppger personalen att jag är inte med på passagerarlista då jag avbokat min resa. De kan vara snälla och låta mig åka med OM JAG KÖPER EN RETUR BILJETT för 380 euros. Jag försökte att förklara det hela från början men kvinnan vägrade lyssna. Hon uppger med upprörd röst att hur korkad får man vara när man avboka sin resa och sedan vill åka. Hon uppger att det står i bestämmelserna att resan avbokas av kunden om inte kunden fullföljer resan som planerat. Det gick inte att överhuvudtaget ha en konversation med kvinnan. Hon visade med handen var en ny biljett skulle köpas, även extra bagage som resan betalats skulle betalas igen. Jag ville egentligen bara ställa en enda fråga.Varför blev jag inte informerade om det när jag påbörjade resan i Stockholm? Jag skulle aldrig avboka en resa själv utan att själv medverka eller ens veta. Tillbaka i Stockholm, vill ingen ta emot synpunkter eller klagomål. Jag möttes av spydiga, oförståndiga och totalt nonchalerande personal som pratar mera med varandra än att lyssna på mig. Jag frågade med namn efter den personen som checkade in mig och hänvisades till GDPR lagen och att jag som kund ska veta vad som gäller även om jag får annan information.

Everything went wrong on all flights. We had transfer, Oslo-Lisboa-Faro and back. Hard to make this a short story. The gist of it: They are always delayed and do not give good information. They treat people like cattle. Avoid that airline if you can.
One example: We had to stand at gate and wait for more than one hour on our feet to wait for a delayed plane being emptied and cleaned. My legs hurt so bad I could hardly stand. Better to let people sit and relax before they say "go to gate". We did not have water, we were starving.
Both ways they did not manage to be on time and we got hotel. First time we got a voucher but had to wait very long just in the middle of a hall somewhere, with nowhere to sit. Second time we were told to fix everything by ourselves. Let' s just hope we get reimbursed. Luckily for us, we didn't have work or appointments to reach, as we are retired. Portugal discovered the world at one stage, now flying in Europe feels like a strenuous voyage to the Americas. We were so exhausted after this.
They are so slow in everything they do. I am sure a third world airline is much better.
This was an honest review and I am holding back and being very polite here.

Wegens een operatie moet ik de datum van mijn vlucht veranderen. Zowel aan de telefoon als via de website kan je de verandering aanvragen maar de verandering komt er gewoon niet door. Op je boeking blijft de oorspronkelijke datum gewoon staan. Om te bellen rekenen ze massaal veel kosten aan dus je bent al snel €20 kwijt om gewoon je probleem uit te leggen. Want ze begrijpen ook gebrekkig Engels. Nooit komt er nog een vlucht naar Portugal via TAPair, nooit!!!

The proper star rating would be 2.5? But that wasn't a choice. On a whim, we booked a last minute birthday Valentine's Washington DC-Lisbon-DC for a few days on an Expedia package, which included two Economy TAP RT tickets. 2/11-15. On the (awful) TAP website I upgraded our seats for extra legroom, and paid $95 each way for one large checked bag. Then I went to TrustPilot, saw the reviews, almost cancelled in the 24 hour window. I didn't, but really started worrying. I expected a dirty crowded old aircraft, surly service, hassles and delays, creepy restrooms, massive overcharges for luggage, and hours waiting for them to offload cargo. Instead, we boarded a nice plane with big screens with decent movies, legroom, kind and efficient flight attendants, small but clean lavatories, blankets/pillows/headphones and both flights were completely on time with speedy bag service in Lisbon. The food going to Portugal was decent, I guess and drinks okay but served in Dixie cups. (If you ask for ice, you will get a cube, maybe?). The 8 hour return flight? Meal/drink service in the first hour, and a small yucky sandwich/bev service 6 hours later. It's a good idea to bring a bottle of water and food/snacks. For most of the flight, the cabin will be too warm. We had direct flights so I don't know about connections; or the refund problems others experienced. Now, the tricky part. It's true about luggage. This is where TAP Portugal hoses many people, especially families and first-timers. There is a ridiculously low weight and size limit, with no slack whatsoever. Fortunately, there was a work-around for us, anyway. What we failed to notice was that few people checked in at the counter at IAD-- like we did. There, they strictly enforce the 22lb max bag/4 lb personal item thing. Almost every roller bag will deemed "too big" for the overhead bin, or too heavy if even 22.5. We tried to reshuffle, then gave up and paid $105 for an extra checked bag. But upon boarding, we noticed many experienced TAP passengers skipped the counter, had pretty normal weight roller bags, strollers, etc and checked them at the gate for free, and boarded with totes, boxes, backpacks, etc in the (regular sized) overhead bins. Duh. On the return, we got the one luggage tag and boarding docs from the machine for the pre-paid bag, and checked our roller bags at the gate at no charge, like others did. Our personal item? Certainly not 4 lbs each. A small backpack and a shoulder bag with tablets, books, my purse, phones, meds, makeup... typical stuff. TAP is such a hassle before the actual flight, which is actually fine. Plan to spend WAY too much time on the dirt-dumb confusing website... where I'm told you can order a special meal. It won't be great either, but you'll probably get more protein or at least something identifiable. If the price were right, I'd definitely fly TAP again, at least to Portugal. If not, fly a competitor legacy airline. (My sister-in-law flies to Africa and is not a fan of those TAP routes). Be sure to compare fares with the extra luggage and seat charges in mind. Pre-paying luggage is much cheaper during the booking process. Finally, we booked through Expedia, not directly with TAP, so the refund situation might be more positive with that strategy.

Fraudster airline I have come across, dodgy, they loot your money and mistreat you. I cancelled my first booked flight within 24 hrs of booking after reading through their policy which says, they will pay back most of the money back except for a minimal fee (of around EUR30), but they held back EUR600 for the ticket, which I am trying to get answers for and I still don't know what the status is.
Once I reached to destination country, my baggage was lost and was not delivered for 2 days. Then when I was returning, the air Portugal check in security in Senegal did not let me board the flight for 2 days. I asked for a reasoning for delaying my boarding, they said they were not sure if the valid legal resident permit document I carried was enough for me to travel back via Portugal- which they let me travel during my onboard journey and is a document I and other legal residents like me carry every where around the world. They did not let me travel back via Air Portugal, so had to be booked via another airlines. When I came back and raised an issue, there is no reply, no commitment to what steps they are going to take etc.,. WOULD NOT ADVISE TRAVELLING WITH THEM. One good thing in the journey was they safely landed in the destination country. An expensive, unreliable, poorly managed airlines.

Nicht erreichbar

Ich hab schon eine Bewertung geschrieben. Vor ca. 14 Tagen. Auch hier meldet sich kein Mitarbeiter der Firma. Einfach nur schlecht.

By mistake TAP cancelled my whole return ticket on a flight from Copenhagen til Lisbon which caused me a delay of one day and expenses for taxi etc. I was issued a new ticket and given an apology - but no compensation for expenses or delay. A formal complaint through the TAP system has not resulted in any response whatsover. I' am still - 3 months after it happened - waiting for a response.

Our flight into Lisbon was delayed. We missed our connection and had to stay the night. TAP promised refund withinh 15 days. We were stranded 29th of October 2022 and filed complaint immdiately upon return to Oslo on November 6th. Still not a word. TAP Web says complaint is still being considered. Today is January 30th, 2023. We will never ever fly TAP again and advice you not to do so either.

Am Abflugtag rechtzeitig am Schalter da gewesen, ein Ticket ohne Sitzplatz bekommen und bis zum boarding gekommen.
Fliegen konnte ich allerdings erst am nächsten Tag, da kein Platz mehr vorhanden war.
Mir wurde eine Rückerstattung von dem Flugpersonal zugesichert. Die Unterlagen habe ich am selben Tag ausgefüllt und weggeschickt. Das war am 21.07.22.
Danach erhielt ich einen Link, über den ich den Bearbeitungs-Prozess beobachten konnte. Dieser zeigte allerdings immer einen ERROR an. Es war keiner zu erreichen. Und über Facebook wurde ich vertröstet, dass mein Anliegen irgendwann bearbeitet wird, ich soll geduldig sein, da ein zu hohes Aufkommen herrscht.
Uncool, unfair und unprofessionell.

Der Koffer kam nicht an und wurde 1 Tag später im Urlaubsort nachgeliefert.
Die Entschädigung von nur 56 Euro für Auslagen wurde auf 44 Euro gekürzt und erst nach Monaten überwiesen.

Flight service is actually quite good once you are in it.

We got 7 hours delay, raised a complaint and it has been 6 months without any answer. Called the costumer service which informed me that there is no other way to contact the complaints department apart from raising another complaint.

I'm portuguese and this just makes me sad. TAP used to be a big name with reputable service, now it can't even compete with Ryanair.

I felt sorry for the people from customer service as the TAP procedures they have to follow are rubbish and bluntly make it harder for the costumer to get their complaints resolved.

This airlines is absolutely ridiculous. They charged me 125 euros at the boarding area to check in my bag for being a 3-4 kg over the 12kg limit. I specifically asked at checkin if I need to check my bag in and the attendant said no, so I didn’t. It would’ve been 35 euros cheaper. This is a suck a frickin scam. I told the employee Diago that charged me about this and he was impatient, not understanding and wouldn’t even budge. Absolutely the worst boarding experience I’ve ever had.

I have been unable to reach the airline over the phone and their voicemail is full. I'm getting, at best, 1 email back per day.
During the email back and forth, I mentioned that it seemed like my back was being routed back to Casablanca, which is my vacation destination. The agent proceeded to tell me that they had my Grenadian address on file, and even confirmed it.

This morning, I received an email from a gentleman in Casablanca CMN informing me that my bag is ready for pick-up. Again, I'm 4000 miles across the Atlantic and it is physically impossible for me to do so.
So far, not a single person in this airline has even offered an apology and everyone is acting like this is the most common situation. I fly 20-30 times per year and I guarantee you, it is not.
It goes without saying that this was my last time ever flying with TAP and I will spare no amount of money in the future to avoid your company. I will probably be considering legal actions due to the massive inconvenience that this is causing me.

Air Portugal is awful. The employees are lazy and bad at their job. On top of that they scam you every time you leave the country charging an extra 160$ at the gate for your bags even though you already paid the bag fee. This company needs to go bankrupt so a decent airline can take its place. Air Portugal is a scam! Never use them

Jetzt weiß ich ja schon von anderen, das Air Portugal nicht gerade der Stern am Himmel ist. Aber das auch auch eine einfach Auskunftsanfrage das Bodenpersonal schon überfordert?! Ich wollte lediglich eine Info darüber wann von D nach den Azoren Direktflüge gehen, weil man diese Frage nicht auf der Website klären kann (es sei denn man geht jeden einzelnen Tag von morgens bis Abends durch).
1. Antwort nachdem ich ans Serviceportal geschrieben habe - ich möchte doch bitte an eine andere Abteilung schreiben, der Link geht dann wieder auf die gleiche Webseite zurück - sehr hilfreich.
Neuer Versuch von mir: Jetzt hat man mir eine Telefonnummer in Portugal zukommen lassen, das wird bestimmt lustig und teuer.
Kunde droht mit Arbeit und die Bürocrew muss sich scheinbar mit den schlechten Bewertungen der restlichen Fluggesellschaft solidarisieren. Schade nur, das ich bis jetzt noch keine andere Gesellschaft gefunden habe, die einen Direktflug zu den Azoren anbieten. Für Tipps bin ich offen.

NE SURTOUT PAS PRENDRE CETTE COMPAGNIE.
ILS VIENNENT DE NOUS ANNULER NOS 8 BILLETS A 2 JOURS DU DEPARD POUR LES VACANCES DE NOEL. BIEN SUR DEBROUILLEZ VOUS POUR PARTIR.
NOUS NE SOMMES PAS RESPONSABLE ETC
VOTRE REMBOURSEMENT SOUS 3 SEMAINES A PEUT PRES.
UNE HONTE CETTE COMPAGNIE A BOYCOTTER D URGENCE.