TAP Air Portugal レビュー 

TAP gave me and my family the worse holiday to wish upon your enemy. We arrived Spain and our six luggages were lost. My daughter's planned photographic shoot was completely dashed. We reported at the airport and they advised that we can replace items lost for future reimbursements. Also, we had no clothes to change into the next day. We spent part of our planned holiday monies to replace some of the missing items contained in our missing luggage. Our luggages was returned on the last day of our departure. This is ONE massive YEAR gone-by and we have been back and forth with TAP Air Portugal trying to claim/refunds for expenses incurred. They are now threatening to close the case in 10 days because as they claim!, the receipts of purchase are not as legible. We have attached this receipt from day one of our claims and not in one single communication did they mention about the quality of the receipt until over one year later. Date of experience is 12/08/22 to 18/08/22, unfortunately I am unable to include the dates on this review as it only accepts a 12 month review period. Please note that this is a ghost airline and in all the 93% negative comments, not one have they responded to defend their actions.

Nous avons pris un avion Marrakech -libone le 11 septembre 2023.Le vol était prévu à 17h10 et nous sommes parti qu'à 20h11.Nous sommes resté 2 heures à l'embarquement et plus d'une heure dans l'avion.
L'équipe Air Portugal n'a pas daigné s'excuser et nous a réconforté avec un verre d'eau alors que normalement selon la loi européenne, il est stipulé de fournir des boissons et un repas à partir de 2 heures d'attente. A l'arrivée à Lisbonne aucun personnel de la compagnie nous a accueilli pour nous remettre des paniers repas ou des bons d'achat pour manger. Le second vol Lisbonne Paris a décollé avec une demi heure de retard, en cumulant le retard des deux vols on est à plus de 3h et demi de retard. C'est honteux de traiter les clients de la sorte....

Back in August I travelled to Portugal with TAP on return my bag was damaged I did get a damage report I have submitted all evidence including my report and TAP requires a report which will cost they do not want to pay but dismiss liability I am really shocked with all the comments which does not surprise me at all. I will not give up I would suggest all concerned to lodge a ADR which they do not tell you with the aviation authority . Its a shame they should be shut down and a new operator should be sought and they deserve ZERO Stars. If TAP care's about true customer services they really should take customers very seriously

Flight delayed and a second flight cancelled. 15 hours in the airports, no information or guidance, arrived to destination 5 days later. No answers online or on the phone for 8 months, then no reimbursement until 12 months later. Only reimbursed half of what they owe us.

Le site ne fonctionne pas pour modifier les billets en ligne, il faut les appeler au téléphone en payant une forte pénalité (2X le prix affiché en ligne). Aucune réponse du service réclamation. A FUIR

My flight was cancelled so I was sent an email to request a refund. This was over half a year ago. I've been following up via various tickets, phone and email ever since. I was told the payment is scheduled many times, nothing ever came. Every person you speak to has a different story. Their game is just to exhaust you until you give up, which makes for a very profitable business strategy. This should be illegal.

Reference: 2023-0001591635

For the past 6 weeks, since our luggage got delayed, I have been speaking to TAP customer service everyday to get the costs we incurred, and were told on the first day when I called them would be integrally covered by the company, reimbursed.

We incurred costs of almost 1000 euros buying again things from our luggage because we were going to a wedding. In the end, after ignoring and abusing us on the phone for 3 weeks (including but not limited to insults and dubious jokes shared in Arabic between a customer agent and his manager who forgot to mute themselves), we got a miserable offer to compensate us with 400€.

So if I am to recapitulate our situation has been:

1. TAP not delivering our luggage on 29.06.2023
2. The TAP customer service specifically telling me "there is no limit to the amount" and confirming I could buy whatever was in the delayed luggage when I asked "Are you sure, I don't want to spend 600€ on a wedding suit and hear back from TAP that this is not covered?" and was answered after the person put me on hold and checked "Yes, everything in the luggage can be replaced" on 29.06.2023
3. The TAP customer service specifically allowing us to buy a luggage to travel back with on 02.07.2023, when we called to ask for permission on 01.07.2023
4. The TAP customer service which did not read our complaint and told us it was wrongly filed when it wasn't (we filed from the first day under delayed luggage, never lost luggage, unlike what your customer service was pretending)
5. TAP allocating our complaint to an inactive user until my wife got so mad on the phone on 22.07.2023 and someone finally checked
6. TAP customer service telling us repeatedly we would get a full refund, sometimes even promising a 5 day resolution which never happened
7. TAP customer service insulting me on the phone after an hour long phone call on 22.07.2023.

And in the end I am told I should bear costs of almost 600€, after having spent 48 hours without most of my things, bought the minimum to be able to show up to a wedding with a baby and having wasted countless hours on the phone.

If this is is how TAP "welcomes you on board", this is a very unfortunate experience indeed.

Unser Team ist in einem Jahr 8 Mal mit TAP Air Portugal geflogen, teilweise Business Class, teilweise Economy Class. Alle Flüge führten auf die Kanarischen Inseln mit Zwischenstopp in Lissabon. Die Flüge und der Service waren in Ordnung, die Crews immer freundlich. Alle Flüge waren pünktlich. Negativ war, dass es in Düsseldorf keinen extra Business Class Check-in gab. Aber das war nicht so schlimm. Nach dieser Erfahrung würden wir wieder TAP für diese Mittelstrecke buchen. Eine Langstrecke werden wir auch bald fliegen und wie immer das Viodeö veröffentlichen.

Denied boarding and worthless voucher compensation.
8 months wait to get any response on my complaint. After e-mails back and forth they did not help me in any way.
Should have been much faster and clear to save me a lot of time.

Flight cancelled -
3 days delay
No compensation paid after 9 months
AVOID

Nie wieder Gutscheine!
2020 fiel unser Flug nach Lissabon aus, wegen Corona.
Naiv waren wir, als wir uns für Gutscheine entschieden haben. Wir bekamen diese Gutscheine, doch sie wurden nie Aktiviert von TAP Air. Für Reklamation erhält man keinen Kontakt. Nach Einschalten von Anwälten, konnte auch nichts erreicht werden. Soviel zu europ. Recht.

TERRIBLE TERRIBLE TERRIBLE.
DO NOT FLY WITH THEM - I'D RATHER FLY WITH RYAN AIR AND THATS A STATEMENT!

We boarded the flight, set off to LHR from Lisbon, and after being stuck on the runway for 2 hours , being told there was a delay for the take off window, then we were told there was a problem at LHR, then we were told we had the all clear to fly, and finally we were told we couldn't FLY and had to return to Lisbon airport. Tehre was no guidance on the plane telling us what to do, where to go and how we will be supported, we just had to wait!

We arrived back in the airport at 9pm, and waited for updates from TAP for hours, it wasn’t until 22:30 we received information/support.

We then managed to book onto another flight which wasn’t until the next morning at 7:05am to London Gatwick. That meant we didn’t arrive Into London until 9:40am THE NEXT DAY- and I had to go to work, meaning I couldn’t make it to work that day, as to travel back from Gatwick took hours.

This meant our flight was 12 hours delayed, but first cancelled and in terms of timings I spent 15 hours travelling and waiting to get back from Portugal.

The TAP team in the airport, promised i would be compensated the hotel and taxi (at the least), so i followed the process to get this refunded, and how TAP will NOT refund this, they have gone back on their word. This is not acceptable, I was promised compensation for the hotel and taxis due to the cancellation and now they IGNORE their original guidelines.

THEY ARE SO UNRELIABLE, AND I AM NOW OUT OF POCKET BY €200 DUE A CANCELLATION NOT CAUSED BY ME.

I cancelled my premium economy flight which was fully refundable almost 11 months ago and have applied for a refund, however after numerous long phone conversations with the airline I still have not received my refund and no one ever gets back to me every time that I call. I can clearly see that they are passing me around and delaying me forever until I give up and none of the phone handlers ever give me any date as to which any refund will take place. This is a complete scam and everyone who is looking for a refund I can confidently warn you that you will be waiting for a long long time, if not forever.
My flight details are:
Flight number: TP36
Flight date: 11/07/2022
Reservation number: J8JDQS
Ticket number: 0472184819672

My flight was late 38 min or more. Throughout of tghe waiting which took place on the gate, bus and inside the plane, there was no announcement or explanation to the passengers as to what was going on. Me and another passenger asked the stewardess what was happening and her attitude was poor and no apologies whatsoever. Another passenger who often travels with TAP on this route (Lisbon to Madrid) and Tap is always late. Do not use this company. They act like that because people put up with this lack of consideration and respect to their clients.

According with haveibeenpwned.com, TAP suffered a major data breach in August 2022. Compromised data: Dates of birth, Email addresses, Genders, Names, Nationalities, Phone numbers, Physical addresses, Salutations, Spoken languages
I just found out, they never notified me about the situation. If you signed up with this people, the chances your personal data is being sold in the dark web is very high

They denied us boarding on a Lisbon-Maputo flight Bucket List African Safari (despite all correct documents) then when we rang Customer Services for refund they said we were No Shows - despite having checked in luggage 2 hours earlier and having witnesses. No reply to any contact. I think they are criminals

Buyer beware!

Don’t be tempted by low price. It’s low for a reason….They are rubbish.

Booked 18 flights for humanitarian project to Africa.

3 day delay, 5 delayed cases. One lost permanently.

Customer service response six months later? NOTHING. There are the worst company I have ever dealt with.

Flight was booked with TAP, but the airline was SATA. Unfornately the flight was cancelled 3 hours before departure and I only got a short message on my phone. Nothing more like informations about alternatives and support. Also it was not possible to reach someone on the hotline. For luck the staff members of SATA Airlines booked me tickets for an alternative route and gave me vouchers for a stay in the hotel. Thanks SATA!

Le 11/10/2022, Le vol TP 487 a destination de Dakar avec une correspondance a Lisbonne, décolle avec 1heure 1/2 de retard depuis Nice.
La correspondance avec le vol de Dakar est ratee.
Je vole en Business Class, donc je pense innocemment que TAP va s'occuper de tout a mon arrivée a Lisbonne.
Hélas lors de l'atterrissage a Lisbonne, il n'y a personne pour nous guider, ni aucun bureau ouvert.
Par chance je trouve un(e) agent de comptoir compatissante qui me dirige vers un bureau ou l'on me donne un bon pour un hotel a Lisbonne, mais pas de repas (il est plus de 22 heures), ni de navette vers l'hotel. On me dit d'envoyer les factures a TAP avec un RIB qui remboursera référence 2022-0003611662ces frais.
Je passe sur la qualité catastrophique de la cabine de l'avion, l'indigence du repas a bord, et l'absence totale de service et de prise en charge et une journée perdue.
Ce qui me choque c'est qu'apres avoir envoyé A TROIS REPRISES (référence 2022-0003611662), les factures de taxi et de restaurant, JE N'AI JAMAIS RECU DE REPONSE, ni bien sur DE REMBOURSEMENT.
Il n'y aucun moyen de contacter TAP
Depuis lors je voyage sur Royal Air Maroc a destination de Dakar... avec bonheur.
TAP vous êtes des menteurs ! Votre attitude envers vos passagers est scandaleuse... Honte sur vous.
Cette compagnie n'est plus que l'ombre d'elle meme.

Delayed bags and they are just not paying for incurred expenses. Many emails and phone calls. Finally someone at TAP agreed to pay and deposit funds, but 6 weeks later nothing and no email responses. Just filed 2nd FAA complaint and will keep going.