TAP Air Portugal レビュー 

Horrible service: flight got delayed, hand bagage had to go in cargo, we had to go by bus, the belt was half a hour walk. All in all took a hour extra. No apologies, no refund, nothing.

We travelled a month ago from Brussels to Funchal with a connection in Lisbon. Unfortunately, my suitcase did not arrive in Madeira and was left in Lisbon. The handling of this situation by the airline has been very disappointing. My report was submitted immediately upon arrival, but it took 24 hours before any action was taken. I was repeatedly informed that my luggage had been found and would be returned soon, but nothing actually happened. After waiting the required 21 days, I was officially told that my suitcase was considered lost. I submitted a compensation claim, but no one has responded so far. It has now been almost two months — no luggage, no reimbursement, and no clear communication. I truly hope the company improves its customer service and takes more responsibility in such cases.

Schlimm! Ehrlich! Wir haben extra Handgepäck gebucht und trotzdem mussten wir unser Gepäck verchecken. Znd wer hätte es gedacht: Sie habens verloren 😂. Schlimm! Fliegt niemals mit dieser Airline 🤢🤮

just flown to lisbon and back home from porto ,not bad staff, bad flight times .however check in at gatwick was joke and in porto not a lot different .we arrived at gatwick in plenty of time to find no signage as to where check in is located .i ended up asking other passengers where they were going and we all stood there hoping we were in the right place .when they opened check in there was one woman on the desk the other one was on her phone .we stood there and stood there and stood there ,all i can say it is a good job we always arrive early otherwise we would have bee running to the boarding gate .not impressed would not recommend and i would not put myself through that again .on line difficult to reach and the app ,best to put it in the bin, it did not work even when we were in portugal ...

Als ich den Flug betreten wollte, wurde mir gesagt ich müsste den Koffer abgeben. Das war total mühsam als ich angekommen bin, war mein Koffer nicht vor Ort, war total genervt weil der Flug auch mit Mega Verspätung angekommen ist. Persönlich werde ich diese Airline nicht mehr buchen.

We had business class flights from BOSTON to LISBON. The business class lounge in BOS is terrible as it's located from the departure terminal 3 rather than the international departure. The cabin crew was poor. No welcome drinks as all the economy class had to enter through business class. Food was marginal, pricing was extremely high for the level of service. Priority tags on luggage do not correspond to any service level. They come out at the same time in BOS

Semplicemente, per qualsiasi tipo di problema che il passeggero possa avere, anche se causato da cancellazione dell’aerolinea, SE LO DEVE RISOLVERE. Al contempo il call center ti lascia in attesa, senza rispondere.

Stornierungsbedingungen werden nicht eingehalten. Extra Classic Tarif gebucht (Erstattung abzüglich 160USD Gebühr). Erstattet wurden nur die Steuern... trotz mehrmaliger Beschwerde werden offenbar absichtlich die Stornierungsrichtlinien nicht eingehalten.

After my flight with TAP Air Portugal on June 22nd (Lisbon–Oslo), I can confidently say: this is an airline no one should trust.

70 days to reply: It took TAP more than two months to respond to my complaint, and when they finally did, not a single one of my actual concerns was addressed. The email read like a bot-generated template rather than a genuine response.

Ignored issues: Despite repeatedly pointing them out, TAP has refused to acknowledge or reimburse:

1. A business class seat I paid for but could not use as planned.

2. Essential expenses for clothing and toiletries I had to buy when my luggage was missing for an entire week. TAP hides behind a “permanent residence” excuse, even though the situation was directly caused by their failure. And their service desk told me to go ahead and buy essentials as it will be reimbursed.

Meaningless compensation: After all this, their idea of goodwill was a €50 voucher, completely useless since my wife is pregnant and we will not be traveling in the coming year.

This experience shows a pattern of delay, denial, and disregard for passengers. TAP’s customer service is slow, dismissive, and fails to take responsibility for its own mistakes.

If you value your time, money, and peace of mind, do yourself a favor and avoid TAP Air Portugal. There are plenty of other airlines that at least make an effort to respect their customers.

I will definitely avoid flying with tap in the future. You end up paying more once you factor in unclear fees that spring up on you in the worst moment possible.
The frustration caused by the company’s lack of standards is just not
worth it. I’m surprised they are a Star Alliance airline.

Economy GIG - LIS - ZRH
Bequeme Sitze, saubere Flugzeuge, nettes Personal. Short Haul war besser als die meisten Airlines, weil man eingebaute Screens mit Entertainment-System hatte, zudem gab es ein richtiges Business Class, nicht einfach 2 freie Sitze und etwas Essen wie bei LH oder LX... Für den Preis, top Produkt.

Vi var strandet i Lissabon i to dage og fik ingen kompensation, selvom Tap Air ifølge Eu regulativet 261/2004 skal dække omkostninger også pga dårligt vejr. Det skriver Tap Air selv på deres hjemmeside. Men nej, de ville ikke kompensere for mine udgifter på over 400 euro. De ville heller ikke skrive en mail, som dokumentation, og som jeg skal bruge til rejseselskab.
Jeg rejser aldrig med det selskab igen.

I flew with them once. Now they keep spamming me and the unsubscribe link doesn't work.

Quelle horrible compagnie aérienne !
Ils ne savent que vendre des billets, et après, c'est un désastre total.
Fermez cette compagnie.

I missed my TAP Portugal flight at Lisbon Airport despite arriving four hours before departure, due to an extraordinary delay at passport control that lasted nearly three hours. Unfortunately, I was not alone—many passengers experienced the same situation and missed their flights that day.

What adds to the frustration is that TAP Portugal, although courteous at check-in, refused to rebook my ticket, even under these unusual circumstances. Instead, I was told I had to purchase a new ticket at full fare—about €600, with no accommodation, flexibility, or assistance provided at the customer service counter. The difference in tone between check-in staff (helpful and kind) and customer service staff (rigid and indifferent) was striking.

Beyond my personal experience, this raises a broader concern. TAP Portugal is majority-owned by the Portuguese government, which also oversees airport and border operations. While I cannot speak to anyone’s intent, the potential for a conflict of interest does exist. For example, if passport control remains consistently understaffed, leading travelers to miss flights, those travelers may end up rebooking through TAP or spending more days in Lisbon, indirectly benefiting both the airline and the local economy.

This is not an accusation, but rather a call for scrutiny and independent review. It’s worth asking: what incentive does the government have to improve airport efficiency if missed flights generate additional revenue? These are fair questions that should be explored by regulators or investigative journalists.

To reiterate, I planned ahead, arrived early, and still missed my flight—not because of anything within my control, but because of systemic inefficiencies. I urge others to allow even more than four hours at Lisbon Airport, and I sincerely hope this pattern of travel disruption is addressed transparently and urgently.

It’s a very terrible airline.No one should try them.You might think their prices are cheap but you will pay dearly for it.The code for refund never came.Bunch of thieves.

Wir sind im Juli VIE-LIS-PDL-LIS-VIE geflogen. JEDER einzelne Flug war verspätet, einer sogar um 2 Stunden! Das "Highlight" war dann allerdings der letzte Flug von Lissabon nach Wien. Mit 30 min Verspätung sind wir in Wien angekommen und standen dann EINE VOLLE STUNDE am Gepäckband und haben auf unsere Koffer gewartet, die nicht kamen. Erst nach einer Stunde wurde durchgesagt, dass alle Passagiere dieser Maschine zum Lost Baggage-Schalter gehen sollen. Wie sich herausstellte, war die Maschine komplett ohne Gepäck nach Wien geflogen. Kann ja an sich passieren durch den Streik des Bodenpersonals, aber was eine absolute und unentschuldbare Frechheit ist, ist, dass der Pilot uns das nicht mitgeteilt hat!!! Er hat somit ca. 170 Passagiere eine Stunde ihrer Lebenszeit geraubt, die wir unnötigerweise am Gepäckband gewartet haben! Und das ist einfach nur eine Sauerei!

Ufattelig ringe.
En rejse på 1,5 time fra Madeira til Lissabon blev tilsvarende forsinket. Og desværre var der ikke strøm på selskabets el-bus, således de kunne fragte os over til vores fly videre til Hamborg. Der var ellers 15 minutter til afgang for dette fly, men vi blev nægtet at komme med.
Personalet i lufthavnen fortalte, at Tapair er ligeglade og efterlader gæster i Lissabon hver dag.

À FUIR !!
Voyage réservé le 6 Avril : le 8 Avril en vérifiant les vols je vois un changement d’horaire pour le vol aller avec escale de 8h à Lisbonne au lieu d’ 1 heure 30 ! Bien sûr pas avertis ….
Et aujourd’hui mail à mon mari pour annoncer que le vol est avancé d’1 jour !! Et on fait comment ?!! Pas d’autre choix que d’annuler le voyage….. super ! Merci la TAP
C’est la 3è fois que nous avions choisi la TAP mais ce sera la dernière car la 1ere fois 9 heures d’escale pour le vol retour, la 2è vol retour décalé de 4h
C’est une honte ils prennent les gens pour des pigeons
Aucune considération ni aucun respect pour le client
C’est quand même nous qui les faisons travailler et donc vivre !
Choisissez une autre compagnie

The first part of my flight from brazil to germany, with connection in lissbon got delayed, so that I lost the connection. Since it was right after the apagão in portugal, the hotels where full and I only got a new flight two days later.

Tap told me I had to book a hotel myself, since all their hotels where booked.
So I did, took an uber to the hotel and 2 days later back to the airport.
Now after 3 months I got the money for the hotel, transport and the delay in my account. So it took some time and nerves, but now I am quite happy with tapair. 4 stars, because it was still delayed and I had to do the Arrangements myself, but it all worked out and I even got to see cascais.