TAP Air Portugal レビュー 

Compagnia veramente vergognosa sia per i viaggi che per l'assistenza una stella è già anche troppo se avete la possibilità cambiate compagnia

Mit "günstigen" Tarifen wird man auf die Buchungsseite gelockt. Dann kommts. Koffer hinzubuchen 250 Euro. Sitzplatz 23 Euro. Sorry, das ist Abzocke. Die TAP-App verweigert regelmäßig ihren Dienst. Einfach nur schlecht.

I'm a long time customer and have flown my family to Portugal and the Azores many times over the years. Our flights booked in 2020 were cancelled due to the pandemic and I was not given the option of a cash refund, instead forced to take a voucher for a future flight. Subsequently the vouchers were simply "expired" and rendered unable to be used, thus the company seized and kept over $1000 of my money with no recourse.

Une compagnie de nul, franchement fuyez, on a attendu trois heures dans l’avion en escale au Portugal sans aucun message de l’équipage. C’est vraiment désolant sans nourriture sans eau avec des bébés des personnes âgées. Je trouve ça insoutenable, ils nous ont débarqué avant le délai requis pour l’indemnisation. Aucune nouvelle rien nul fuyez

UPDATED AT FOOT OF REVIEW

Awful. Cancelled my morning flight and bumped me to an evening one which was no use to me. I tried to use the website to change to a flight on the previous day, but the system went into a loop. In the end I booked the extra flight anyway, and then tried to call Customer Services - hopeless. I could never get through. So I sent an email, asking for a refund - no reply. I have been flying with TAP for over 30 years, and I wonder why I bother. Their computer system and their customer services are DREADFUL.

HERE'S MY UPDATE

Still not resolved by the time I got to Lisbon. Then I discovered that my return seat had been cancelled, because I hadn't been on the unwanted outbound flight to which TAP had bumped me - even though my email clearly told them that I had booked an alternative flight and wanted my ticket for the flight they had put me on to be cancelled. It was no use complaining to the Customer Service desk at Lisbon Airport - the assistant told me she couldn't get me back to Manchester unless I booked a fresh seat. So, that's FOUR tickets I had to buy for the full trip.

I decided to up the level of complaint, and emailed BRUNO MARTINHO, who claims to be the 'Director of Customer Services'. No reply. So I upped my complaint again, and emailed LUIS SILVA RODRIGUES, who is called the 'Chief Executive Officer'. I didn't even get the courtesy of an acknowledgement.

This *@$&!+~xs 'airline' has cheated me out of hundreds of Euros, and by the look of it I'm not the only one.

A large part of TAP is apparently up for sale, with Lufthansa looking a likely purchaser. May I suggest that €10 looks a suitable price.

Avoid this airline like the plague.

Terrible customer service. We were not notified of a change in flight, we only realised when we attempted to check in before and the site couldn’t find our reference number.
When trying to get a refund over the phone, none of the emails that contained the needed code to request a refund would come through. The entire process was complicated and untrustworthy.

La peor compañía aérea con la que he volado jamás.

Siempre retrasos inexplicables que te hacen perder conexiones, la gestión en el aeropuerto de Lisboa es tercermundista, el servicio de atención al cliente es casi imposible de contactar, y si lo consigues vas a estar horas al teléfono para que no te resuelvan nada.

Patético, vergonzoso y lamentable.

No le recomiendo a nadie viajar con ellos.

War super. Hinflug hat 1A funktioniert. Ruckweg leider 4h Verspätung aber Entschädigung hat nur 4 Wochen auf sich warten lassen.

We recently flew with TAP to Brazil for the holiday of a lifetime. My partner suddenly passed away, and I have been trying to get a partial refund for the flight. My broken-hearted son has been passed from pillar to post by the untrained staff, please think carefullyully before using this company.

Lorteselskab - overbookede fly og pinagtig i forøget på at få kunderne til at droppe den kompensation de ellers har krav på pga +12 timers forsinkelse. Sendte så også forkert link til hotellet der skulle benyttes, da min datter blev nægtet boarding pga TAPs overbooking!

Os meus últimos voos com a TAP foram assistidos por um conjunto de colaboradores que se diferenciam da generalidade das companhias pela educação, atenção ao cliente e simpatia. Um dos voos foi cancelado e a companhia ofereceu um voo alternativo e ainda uma compensação em milhas ou monetária.

With difficulty we booked online and with even more difficulty tried to add reserved seats (at extra cost) but they did not recognise their ticket numbers. Checkin took hours using several different devices and web browsers. The actual flight was OK and would have got three stars but the dire website and the inability to contact a human makes it a one. Avoid unless they offer a great deal.

The worst travel experience of my life

My experience with TAP Air Portugal was an absolute disaster from start to finish. My original flight (TP1690 from Funchal to Lisbon) was delayed multiple times and then cancelled altogether, causing a complete collapse of my travel plans. Instead of providing a proper rerouting, TAP issued me a standby ticket without warning — which meant I was denied boarding in Amsterdam because the flight was overbooked. I ended up stranded, had to rebook again, and arrived at my final destination over 14 hours late.

To make things worse, I had to resolve the situation entirely on my own, with no help or communication from TAP staff. There was no support, no information, and no care. I was given a useless €10 voucher I couldn’t even use. Now TAP refuses to pay compensation, vaguely blaming “bad weather” — even though many other flights departed the same day from the same airport.

TAP has shown a complete disregard for passenger rights, European regulations, and basic customer care. I strongly advise everyone to avoid this airline at all costs.

I should have read the reviews. Massive delays, rude service, terrible food, and impossible to get compensation for flight delays which are required by law. The website does not work and the customer service rude and combative. I regret flying with them.

Schlechte kurzfristige Information, Schalter öffnen spät, Änderung des Gates, die App ändert die Sprache, bei Ankunft funktioniert das Gepäcktransportband über eine Stunde nicht, bei Rückfragen wird man an ein Telefon 0180 6 000 341 das nicht besetzt ist, Post wird unter der Anschrift Hanauer Landstraße nicht angenommen.
Nicht empfehlenswert.

Wir flogen am 11.10.2024 mit TAP 1542 in Business Class von den Kapverden nach LIS mit Verspätung. Daher war unser Flug von LIS nach MUC nicht mehr an diesem Abend zu erreichen. TAP buchte uns auf den 12.10.2024, 8.40 Uhr, Flug TP552 nach MUC mit Landung um 12.45 Uhr. Damit dauerte unsere Rückreise nicht 10 sondern 22 Stunden!!
Das Highlight unserer Rückreise in der Businee Class kam am Flughafen in LIS: Wartezeit am Zoll 90min; TAP stellte kein Hotel/Essen für die Übernachtung zur Verfügung, kein TAP Verantwortlicher war verfügbar. Aus diesen Gründen waren wir gezwungen, die ganze Nacht im Flughafengebäude am Boden zu verbringen! Eine derartige Behandlung durch eine Fluglinie hatten wir als Vielflieger in der Business Class noch nie erlebt. Auf unsere Entschädigungs-Forderung (€ 210 p.P.) wurde nicht reagiert.
16 Schreiben an TAP per Mail bis Ende November 2024 und 9 Telefonanrufe bis April 2025 wurden von TAP nicht beantwortet.
Da TAP bis November 2024 den EU-Betrag von € 1.200 nicht erstattete, wandten wir uns an Flightright
zur gerichtlichen Klärung. Im März 2025 erhielten wir dann € 600,56, der Rest ging als Honorar an die Rechtsanwälte.
In früheren Jahren waren wir häufig mit TAP weltweit in der Business Class unterwegs - das wird sicher nicht mehr geschehen!

TAP Air Portugal don't have modern aircrafts and their prices are not competitive. However, their staff are very friendly and helpful at the airport and in the aircrafts. Their customer care service also provides good services and patiently helps. Recently I am struggling to get acknowledgement of Medical Authorisation for Travel. They need to be more proactive and acknowledge the receipt. Their department is in different site and taking more than 72 hours to reply.

There is absolutely nothing good to say about this airline with the exception of a few (very few) employees who are nice, and try to make you few valued. However, the overall experience, from customer service to onboard services are pathetic. They will keep you in a bus to board the plane for a long time, they won’t help you with date changes even if it is their own fault, they serve the worst food onboard, the flight attendants are for the most part rude, the flights are constantly late, and the cost benefit is literally ZERO! BOOK ELSEWHERE!!

Peggior compagnia con cui puoi volare, altamente sconsigliata. 12h di attesa per un loro aereo in ritardo, dandoci alla fine un altro con la peggior boarding zone e divisi rispetto alla persona con cui viaggiavo

Ho viaggiato con tap air Portugal viaggio di andata e ritorno in perfetto orario il personale è accogliente e gentile il migliore consigliato per coppie ho pranzato sull'aereo mi sono preso un tramezzino e cocacola e ho pagato 9€