Tom Latham has been more than helpful and very effective and very professional at his job I would definitely recommend friends and family to contact tom who has been so helpful throughout my book . Th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Scam company beware! They made me pay a deposit of £150 and then I paid £226 with a remaining £226 balance to pay by 26th August 2026. I have been chasing them to produce the flight ticket in vain. To... もっと見る
I am writing this review in respect of Mr. Tom Latham. A great resource agent for the Flight Ways Ltd and a passionate Customer/Sales Consultant who will always provide solutions to his customers prob... もっと見る
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Words fail me to describe how reassuring and professional Tom Latham is. I was literally scared of missing the trip due to flight schedule changes. He took his time to look for a good deal, re-assur... もっと見る
企業が回答しました
企業情報
当該企業による記述
Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!
連絡先
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Dorset, 英国
- 020 3287 1342
- info@flightsway.co.uk
- flightsway.co.uk
3.8
ほぼ満足
82件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 18％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tom the Super Star ⭐️
Tom was extremely helpful in ensuring that all my requirements are met to the highest standard. Thank you Flightsway and will definitely be using you again
2025年7月15日
自発的なレビュー
Flights Way Ltd からの回答
Dear Rebecca,
Thank you so much for your glowing review! We are absolutely thrilled to hear that Tom was a "Super Star" and ensured all your requirements were met to the highest standard.
It’s fantastic to know that his dedication made such a positive impact on your experience. We are truly grateful for your kind words and are delighted to hear that you will definitely be using Flights Way again.
We look forward to assisting you with your future travel plans!
Warm regards,
The Flights Way Ltd Team
Good customer service and good…
Good customer service and good communication skills.
2025年7月14日
自発的なレビュー
Flights Way Ltd からの回答
Dear Oluwatoyin Adeyemi,
Thank you for your fantastic review! We're so pleased to hear that you experienced good customer service and communication skills from our team.
It's always our goal to provide clear and helpful interactions, and your feedback confirms we're on the right track. We truly appreciate you taking the time to share your positive experience.
Warm regards,
The Flights Way Ltd Team
Very good experience, and I will use Flights Way again
Tom was very helpful and communicated with me all through the experience, and he was very truthful and gave me a lot of information and also helped me to get all the services I needed to make my journey smooth and easy. Thank you, Tom Latham
Very good experience, and I will use FlightsWaysagain.
2025年6月30日
自発的なレビュー
Flights Way Ltd からの回答
Dear Mrs. Rachel Lambo,
Thank you for your wonderful review! We are so pleased to hear that you had a very good experience and that Tom Latham was instrumental in making your journey smooth and easy.
It's fantastic to know that Tom's helpfulness, clear communication, honesty, and the detailed information he provided contributed so positively to your experience. We are truly committed to ensuring our customers receive all the support needed for a seamless travel experience.
We're especially delighted to hear that you plan to use Flights Way again. We look forward to assisting you with your future travel needs.
Warm regards,
The Flights Way Ltd Customer Success Team
Tom was really great
Tom was really great , and he spent over 2 days trying to get the right tickets for me and my family, great customer service. And he used maximum effort to help me get a wonderful ticket . Thank you so much Tom and I will recommend you to anyone looking to book a flight.
2025年6月27日
自発的なレビュー
Flights Way Ltd からの回答
Dear Elizabeth Atta-Ajewole,
Thank you for sharing your review. We are delighted that Tom put in such great effort to find the right tickets for you and your family. His dedication and excellent customer service truly made your experience wonderful.
We greatly appreciate your recommendation as well. At Flights Way Ltd, we are committed to providing such outstanding service.
Warm regards,
The Flights Way Ltd Customer Success Team
Tom made The experience good he made it…
Tom made The experience good he made it very easy.
2025年6月26日
自発的なレビュー
Flights Way Ltd からの回答
Dear Joyce,
Thank you for your review! We're so pleased to hear that Tom made your experience good and very easy.
Our goal is to ensure a smooth and effortless process for all our customers, and it's wonderful to know that Tom achieved this for you. We'll be sure to share your kind words with him.
We appreciate you highlighting his excellent service!
Warm regards,
The Flights Way Ltd Customer Success Team
Extremely and highly professional
Extremely and highly professional. Kind and respectful, m sticking with Flighway only because of you. Thank you for being you.
2025年6月25日
自発的なレビュー
Flights Way Ltd からの回答
Dear Mide Gee,
Thank you so much for taking the time to share your incredibly kind words. We are absolutely delighted to hear that you had such a positive and professional experience with us.
Your feedback truly means a lot, and knowing that our team's dedication to professionalism, kindness, and respect resonates so strongly with you is incredibly rewarding. We are thrilled that this experience has solidified your decision to stick with Flights Way Ltd.
Providing exceptional service and building lasting relationships with our customers is at the core of what we do. We look forward to continuing to serve you with the highest level of care and professionalism on all your future travel needs.
Warm regards,
The Flights Way Ltd Customer Success Team
Lovely communication with tom
2025年6月25日
自発的なレビュー
Flights Way Ltd からの回答
Dear Ope Ife,
Thank you for your wonderful feedback! We're delighted to hear that you had lovely communication with Tom.
Our team prides itself on providing excellent service, and it's always rewarding to know when a specific member has made such a positive impression. We'll be sure to pass on your kind words to Tom.
We appreciate you taking the time to share your experience!
Warm regards,
The Flights Way Ltd Customer Success Team
I have been scammed of £50
I attempted to book a flight to Lagos Nigeria with Flights Way Ltd. I travel often to the same destination and I have used different companies like Hoodaki and TravelHouse who had proved reliable. Flights Way advised my flight will cost £602 with Air Peace on 30th April, 2025. I was required to pay a deposit of £80 but because it would be my first time of using this company, I offered to pay £50 and it was accepted. After payment, I was advised to pay £552 as balance on 7/6/2025. I have the email confirmation from on Tom Latham, a senior consultant. I did not receive a link to complete the payment on 7/6/2025 so I called all the numbers available to me without any success. I have been calling up until this morning without success. Since I have to travel on 23/7/2025, I have had to book the same flight with another company. Now they are not picking the calls to arrange my refund. Other reviews seem to confirm that I've been defrauded.
2025年6月7日
自発的なレビュー
Flights Way Ltd からの回答
Dear Steve,
Thank you for sharing your experience. We are truly concerned to read about the difficulties you encountered and the frustration you've expressed. The claims of being 'scammed' are something we take very seriously, as providing reliable and transparent service is our utmost priority.
We have noted the details you've provided, including the booking attempt for Lagos, the deposit payment, and the specific date you expected a link for the balance. We are immediately launching a thorough investigation into your case, reviewing all communications, payment records, and call logs associated with your name and the mentioned consultant, Tom Latham.
It is disheartening to hear that you experienced issues with receiving a payment link and contacting us. We aim to be fully accessible to our customers, and we apologize if our communication channels failed you in this instance.
To help us resolve this matter swiftly and accurately, we urge you to send your booking reference number, payment proof for the £50 deposit, and any email exchanges with Tom Latham to our dedicated support team at info@flightsway.co.uk. Alternatively, please call us directly at 0203 287 1342 during business hours.
We are committed to understanding exactly what transpired and working towards a fair resolution regarding your deposit and any inconvenience caused. Your trust is important to us, and we are determined to address your concerns directly.
Sincerely,
The Flights Way Ltd. Team
Tom helped book a flight for my…
Tom helped book a flight for my sister-in-law from Nigeria to Manchester. He secured a discounted fare options and provided prompt assistance when we needed to reschedule due to a missed flight. Despite contacting him late at night, Tom delivered professional service and resolved our scheduling issues efficiently. Thank you Tom for your exceptional support throughout the process
2025年6月5日
自発的なレビュー
Flights Way Ltd からの回答
Dear Mr. Chukwuemeke,
Thank you so much for taking the time to share your wonderful feedback on Trustpilot!
We are absolutely delighted to hear about your positive experience with Tom in arranging your sister-in-law's flight from Nigeria to Manchester. It's truly rewarding to know that Tom was able to secure discounted fare options for you and provided prompt, professional assistance, even when you needed to reschedule late at night due to a missed flight.
Tom is a valued member of our team, and his dedication to providing exceptional support, especially in challenging situations, is something we pride ourselves on. We will be sure to pass on your kind words to him.
Your satisfaction is our top priority, and comments like yours inspire us to continue delivering the best possible service. We look forward to assisting you with your future travel needs!
Warm regards,
The Flights Way Ltd. Team
I was scammed of £80
I was scammed of £80, I wanted to fly to Abuja from London, I got a booking for a BA flight, I was requested to pay £80 as a deposit and then pay the balance on a certain date, the date arrived and I didn't get a link to pay, I called the office to ask and they said they are having issues with the BA site, I called again the next day and they said the same thing, after 5 days I decided to purchase a ticket from an airline, I called to inform them and that I need a refund of my deposit, the person I spoke to said I should call back after I get back from my trip, I did that and they said the "refund department" are on my case and I would get a refund, now my calls are never picked and my messages are never replied. Very poor service .
I followed what you asked me to do, I sent an email and never got a response, I have no ideas why it's so hard to refund £80. I would report your company to my bank as a fraudulent company
2025年3月31日
自発的なレビュー
Flights Way Ltd からの回答
Dear Rune Philip,
We are truly sorry to hear about the difficulties you've experienced and the frustration this situation has caused. We take all feedback very seriously and are concerned by your account.
We are actively looking into your booking details and the communications you've mentioned, including the issues related to BA's site and your refund request. Our aim is always to ensure a smooth and fair process for all our customers.
To thoroughly investigate this matter and find a resolution, we kindly request you to reach out to our dedicated support team directly with your booking reference number and any relevant documentation. Please contact us via email at info@flightsway.co.uk or by phone at 0203 287 1342.
We are committed to addressing your concerns promptly and ensuring a satisfactory outcome.
Sincerely,
Flights Way Ltd
My friend and i was scammed of £200…
My friend and i was scammed of £200 booking fee, our flights was cancelled as soon as we paid the booking fee, called the airline and was told my reservation was cancelled.
2025年4月24日
自発的なレビュー
Flights Way Ltd からの回答
We regret to hear about the difficulties you encountered. We strive to provide excellent service and take all feedback seriously.
Regarding your booking, our records show that the complete payment was not received within the stipulated timeframe. We would like to clarify that our standard terms and conditions, which you acknowledged upon booking, specify that initial deposits are non-refundable if the remaining balance is not settled. This policy is in place to cover administrative and preliminary service costs.
We encourage you to contact our dedicated support team at info@flightsway.co.uk or 0203 287 1342 with your booking ID and any relevant documentation. We are always willing to re-examine the details to ensure fairness.
Thank you,
Flights Way Ltd
Fantastic service by Tom and get a good…
Fantastic service by Tom and get a good deal and the ticket issued instantly and really like the service patient and polite.well done Tom .keep it up.
2025年3月10日
自発的なレビュー
Flights Way Ltd からの回答
Your appreciation means a lot to us. We look forward to helping you again on your next trip! ✈️😊
Absolutely thrilled
Very grateful that Tom dealt with my reservation quickly from start to finish. He also sourced the best tickets for me. I cannot thank him enough
2025年3月5日
自発的なレビュー
Flights Way Ltd からの回答
Thank you so much for your kind words! We’re thrilled to hear that Tom was able to assist you quickly and find the best tickets. Your appreciation means a lot to us. We look forward to helping you again on your next trip! ✈️😊
I am so grateful
I am so grateful. I have been travelling for quite some time and have never felt so well treated. The professionalism, courtesy and customer service is uniquely excellent. Thank you so much, Tom.
2025年2月3日
自発的なレビュー
Flights Way Ltd からの回答
Thank you so much for your wonderful feedback! We’re truly honored to know you felt so well taken care of. Tom and our entire team are committed to providing the best service possible. We really appreciate your trust and look forward to assisting you again on your future travels! 😊✈️
Tom Latham is very good listener to…
Tom Latham is very good listener to customer i give him 95% of customer relationships. I will love to come back to him again anytime I want to travel, also I will introduce my friends to him.
2025年2月3日
自発的なレビュー
Flights Way Ltd からの回答
Thank you so much for your amazing feedback! We're so glad to hear that Tom Latham provided you with such excellent service. Your trust and support mean everything to us. We truly appreciate your recommendation and look forward to assisting you and your friends with future travel plans. 😊✈️
Tom Latham made my experience really…
Tom Latham made my experience really trust worthy,I was skeptical at first but wow, it was seamless, stress-free and trusted .
Thank you Tom .
2024年12月10日
自発的なレビュー
Flights Way Ltd からの回答
Thank you so much! We're glad Tom made your experience smooth and trustworthy. Your support means a lot, and we hope to assist you again soon! 😊✈️
Tom is very helpful and went the extra…
Tom is very helpful and went the extra mail to ensure my trip was safe enough for my travel... he is a super star
2024年12月23日
自発的なレビュー
Flights Way Ltd からの回答
Thank you so much for the wonderful feedback! We're so pleased to hear that Tom went the extra mile to make your trip safe and smooth. He truly is a superstar! We appreciate your trust and look forward to helping you again on your next journey. 😊⭐✈️
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