Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... もっと見る
企業が回答しました
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
企業が回答しました
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... もっと見る
企業が回答しました
企業情報
当該企業による記述
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
連絡先
11 Scott's Road, PA2 7AN, Paisley, 英国
- floormonster.co.uk
3.9
ほぼ満足
298件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Floor Monster からの回答
Thank you Anita, great to hear!
Floor Monster からの回答
Fantastic, thank you for your feedback
I think that their service was good but…
I think that their service was good but delivery took some time. Having said that I will still be ordering from them in the future.
Their chat person Jennifer always responded and updated on delivery with honesty.
2025年2月17日
Floor Monster からの回答
Thank you Raj we appreciate your order and as this was a special order item this needed to come from our supplier directly, we are glad you made use of our online chat team and that all the information required was provided to you. We hope the floor is looking well down!
Floor Monster からの回答
Great to hear the sample is good for you and if you need any assistance with making an order please do not hesitate to let us know
Sent the samples very quickly and…
Sent the samples very quickly and followed it up with a phone call which I missed. Samples appear very good quality
2025年2月2日
Floor Monster からの回答
Thank you Mark for letting us know and if you need any assistance making a purchase do not hesitate to get in touch
Floor Monster からの回答
Really great to hear Aidan thank you!
Staircase steps
Purchased staircase steps, Customer service very helpful and quick at responding to my queries, sample
Sent very quickly. Good quality product.
2025年1月22日
Floor Monster からの回答
Thank you Mayada we are glad you are happy with the steps
Floor Monster からの回答
Thank you John for your feedback much appreciated
Floor Monster Staircase
Customer service was 1st class I spoke to Jennifer who was amazingly helpful & knowledgeable. She helped me with what I needed to order & arranged the delivery to suit my availability. The product was as specified & delivery was quick. The excellent customer service was definitely a decisive factor in purchasing from this company.
2024年12月2日
Floor Monster からの回答
Thank you Irene for your great feedback, much appreciated and if you do need anything further please do not hesitate to let us know
Fast sample delivery
2024年12月11日
Floor Monster からの回答
Great Elizabeth, if you need any other help please just let us know
Floor Monster からの回答
Super David great to hear
Floor Monster からの回答
Hi Frank, thank you for your feedback and emailing us the damages which I can see were replaced for you thanks
Good service,very pleased with product.
2024年11月26日
Floor Monster からの回答
Great to hear Keith and really appreciate your order
Great service and product delivery came…
Great service and product delivery came on the day I asked for and everything looks great
2024年11月16日
Floor Monster からの回答
Thank you Rikki we really appreciate your feedback
Good quality, good proce
Delivered on time, usual quality, right price and another happy customer.
2024年11月18日
Floor Monster からの回答
Super Chris, great to hear and if you need anything further please do not hesitate to get in touch
samples ordered were too small compared…
samples ordered were too small compared to those previously supplied
2024年11月19日
Floor Monster からの回答
Hi Damien thank you for your feedback, feel free to get in touch and we can look at organising bigger samples to be sent to you
Received items late
2024年11月24日
Floor Monster からの回答
Hi Leo, sorry to hear the consignment was delayed via TNT, we are aware they had suffered delays to your consignment due to the amount of freight on their network but granted we would have preferred this to not had caused a delay to your order.
Very disappointed I wouldn’t recommend…
Very disappointed I wouldn’t recommend this to anyone. Bad service and poor quality
2024年11月18日
Floor Monster からの回答
Hi Matt, thank you for your feedback, I have checked the notes and I can see you queried the sample sent and the steps received as not been similar colour. They were the correct product but we advised not a close match to your flooring so I can see we then directed you to a closer match to the floor you have. We also helped to cover the swap over cost for this and have had no further correspondence from you regarding quality nor issue with the product we suggested. Feel free to get back in touch if there is anything you need help with
Floor Monster からの回答
Thank you Jodiemae we are pleased to hear all went well for you and you are happy with your flooring. If you need anything further please do not hesitate to let us know.
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