FlowerStore.ph レビュー 3,016

Good price, Fresh Flowers, nice Gift, Delivery fastly.
Easy to Order online

Great service, and no problem with the delivered flowers. They always loved receiving flowers from here!

Some delays but you guys did it well, no damage or any type of descripancy

I appreciate that flowerstore is refunding my payment, but that doesn’t erase how terrible their customer service has been. The way my issue was handled was careless, unprofessional, and completely frustrating. I’ve never experienced such poor service, and it’s unacceptable. People deserve to know how your company treats its customers.

Very Bad experience, my order,FS-1120260212104610, delivery failed and I'm asking for refund,they delete my account.🤬🤬🤬
So, I can't contact them.My wife's valentines day was ruined.😡😡😡.

I ordered flowers for my girlfriend for Valentine's day and it was supposed to be a surprise yet the delivery person tried to call her and when couldn't reach they didn't deliver nor re-schedule so the order was never delivered in the end and when i asked for refund the company stopped responding to my emails all together. Basically i got scammed. Never buy anything from this website, if any problem arises they will vanish with your money.

Edit (23/02/2026) : After putting the review above, the company e-mailed me, and they refunded me the exact amount i paid, still ruined my valentines day surprise but at least they refunded the money.

I've been ordering for four months straight and everything has been fine. They never delivered for Valentine's Day (I didn't buy it last minute, but on February 11th, with delivery scheduled for the 14th), even though two more days had passed. I wrote to them on Facebook, in their chat, and via email, but no one responded. Luckily, it's a modest expense, but I'll never spend another euro with them again.
Updated February 17, 3 days later, I reply that it's been shipped (the tracking showed it shipped on the 14th). They give me the courier's phone number and tell me to call them. Besides, the rose inside will probably be wilted by now, since when is it the customer's responsibility?

Please do not buy something on their site, it’s a big scam, it will never be delivered and after 2 days they don’t answer anymore, not on e mails, not in the chat not on the phone… BIG scammers 😡😡😡😡😡

FlowerStore IS IT!!
Great options n choices, always something new to consider. Thank you flower prep team for yet another great and timely delivery!

Di dumating order namin for Feb 14. Please refund FS-1120260212100795

The delivery time is 12-8pm and it is already past 9PM and the delivery is not yet done. No response on the chat and email. But they delivered it. Maybe delayed because of peak days.

This company is a perfect example of how once companies become big they get greedy, bloated and rotten.
They misinform on their website. They take your money and don't deliver on time. Usually skipping the event completely.
They have horrible and tone deaf customer support that is as hard to get a hold of as Trump does when it comes to pronunciations of words.
Refunds don't exist and they simply delete comments on their socials.
Do not be fooled by their marketing gimmicks. This company is not trusted and is not good at what it does.
Avoid at all costs!!
Give your business to a local mom and pop store instead.

It's literally scam btw not delivered pls refund
FS-1120260212100281 order number

TO EVERYONE WHO LIVES ABROAD, PLS DO NOT ORDER FROM THIS ONLINE STORE. I HAVE TO MAKE SEVERAL INTERNATIONAL CALLS BEC NO ONE SEEMS TO KNOW WHY THE FLOWERS WERENT DELIVERED. CUSTOMER SERVICE WILL HANG UP ON YOU SO PLS I HOPE THIS SERVES AS A WARNING

If there is a negative star to rate this company, I will do it.

Order number FS-1120260211100645

The delivery date is February 13, 2026 and until now no order has arrived. No email and no contact from them.

I ordered from them before and had no issues but this time just like all the recent reviews are completely scam!!!!

I’ve already sent them an email as their chat support is a big joke! I demand full refund on the money I paid for. Otherwise, I will be taking legal action!

UPDATE: I can confirm that the refund is now credited to my account.

I hope this experience serves as an important learning opportunity for your company. Given that Valentine’s Day is a major occasion in the Philippines and typically results in a significant increase in flower orders, it would be advisable to establish clear order thresholds aligned with your logistics capacity to ensure timely and reliable fulfillment.

I am extremely disappointed with the service I received for my Valentine’s Day order. The flowers were scheduled for delivery between 8am–2pm, but they never arrived. There was no update, and no one answered when I tried to contact customer service.

To make matters worse, the delivery driver called my girlfriend directly (ruining the surprise) to say the flowers couldn’t be delivered that day because another driver didn’t show up for work. He even suggested she pay out of pocket for delivery through Lalamove if she wanted it that night, which is completely unacceptable.

Valentine’s Day is a peak occasion, and proper planning should be expected. This experience was frustrating, unprofessional, and very disappointing. I would not recommend based on this experience.

Ordered for feb 14. No updates, no comms, no idea if it will be delivered or no. It shouldve been a suprise for my wife on our first year of marriage and this is what happened.

No compensation of some sort. Feb 14 charge is higher than other days… then they will deliver it Feb 15

Tried to get in touch with them on all channels but unable to reach them. Poor customer service.

I’m so disappointed.

1st customer here however frustrated experienced. items delayed on the given time frame, 2 items has been made but only 1 delivered.. the other is not deliver. and the worst is, 2 items have same address but i dont know they seperated. my surprise gift to my daughter was ruin because of poor management, executed orders and no time of delivery. frustrated... nkakadala kau.. first impression last...

I ordered an PHP 8,000 premium arrangement 10 days in advance to ensure a smooth delivery for my loved ones in the Philippines. I paid a premium price specifically to avoid headaches. Instead, FlowerStore.ph delivered an absolute disaster.

On the day of delivery, their rider arrived at the correct address and contacted the recipient -- only to apologise because they forgot to bring the actual flowers. They showed up empty-handed.

That massive logistics failure was just the beginning. As I am based in the UK, I spent over an hour on international hold trying to reach their phone support. I was completely ignored on their website chat, email, and Instagram.

When a chat agent finally replied, they blatantly lied to me. They claimed the delivery failed because the "recipient was unreachable." I had to upload screenshots of my family member's call logs proving that not only was they were reachable, but that they had a full conversation with their driver who admitted the mistake. Even after providing undeniable proof of their lie, the customer service was useless in providing a same-day resolution.

You pay a premium to companies like this to handle special occasions seamlessly. FlowerStore.ph took my money, ruined the surprise, ignored me across five different channels, and then lied to my face to cover up their own incompetence.

Do not trust this company with your important dates.

Ruined Valentine's day
Failed to deliver our order in time despite having placed the order days ahead and fully paid for
Non-responsive customer support
Ruined our Valentine's day