FlowerStore.ph レビュー 3,016

Ordered for Valentine’s Day more than a week in advance and it’s already more than 5 hours late and still hasn’t delivered. The tracking feature doesn’t move for extended periods of time so it’s impossible to know if it’s delayed or if the delivery driver decided to just go home. Customer service is completely non-existent. First time using this company and likely will be the last.

I’m honestly disappointed with FlowerStore PH. The delivery time was not followed, and there was no proper update provided. The service felt unprofessional, especially the slow and unclear responses through email and messages. I expected better, and my product still not delivery till now.

I ordered two items (FS-1120260128200015) on Valentine's for my wife and daughter, so it only makes sense for me to expect 2 separate card messages but just to make sure, I specifically requested for it. Their order form in their website does not allow more than 1 message so I added my request/instructions in the message field. On the day of delivery, to my surprise, both items came with only 1 card message, and they literally copy-pasted my message INCLUDING MY INSTRUCTIONS, it ended up looking like an excerpt from ChatGPT. They didn't have common sense enough to at least extract the proper message if they don't allow multiple cards on the same order. As if those weren't enough, the flowers that arrived on the day were so dirty, messy and destroyed as if one of them just got picked out in the rain. It doesn't look or smell fresh in anyway. Giving it as a gift was so embarrassing to say the least. I placed my order in January so they were supposed to have plenty of weeks to review and prepare. After sales? I sent them an email and a message on Messenger but not even a single response throughout the day.

This was a very terrible and ridiculous experience, so they're definitely off my list. I cannot recommend flowerstore.ph, their prices do not justify the quality and customer service you're getting. You're better off trying other providers.

Very poor service quality in terms of delivery!
Tried to contact the call center or the contact given, but no one’s picking the call!
Tried to chat, same! no replies!
Tracker on the website not functional!
Delivery scheduled 9am-2pm today Feb.14.. and still not sure if it’s gonna get fulfilled!!!

Customer service sucks. Their delivery riders suck. Reported an issue but they ended up kicking me out of their app.

Order ahead of time but my flowers were not delivered till this day..
What a disappointment!!!
Rider isn't even answering my calls!!

Hi, please hear me out. My bf order will be for tomorrow morning, my order id # is: FS-1120260212104809

Please do ur best to deliver it, it's okay if it's not on time but at least deliver it today bcs I recommend this shop to my bf for flowers. And he bought a lot🥹 he was excited for me to get it so please do your best🙏 kindly contact the recepient number which is me if there are ang problem with the deliveries.

Thank you, I understand that tomorrow will be so busy but please try ur bestand if it's really hard to deliver, contact the recipient to make a booking myself.

Delivery was within the committed time and flowers are fresh and in good quality.

Do NOT order from this company. They lied and claimed they had already called or texted the recipient about the surprise those calls and texts never happened. After that, they suddenly said they couldn’t deliver until the following week.

When I requested a refund due to their failure, I was told I would only receive 50% back, which is completely unacceptable. To make matters worse, the delivery person refused to complete the delivery because they did not want to leave the item with the lobby security guard. I even attempted to arrange an alternative delivery through Lalamove, but that was denied.

Complete money grab. Save yourself the headache and take your business elsewhere.

They are well verse on how to make decision to have plan B just incase plan A didn't work, even if you offered them another way still THEY WON'T ALLOW TO USED THIRD PARTY TO MAKE SURPRISE DELIVERED. AND THEN THEY WILL JUSY GIVE YOU 50% REFUND, BULLSHIT. THEY ARE SCAMMIING PPL!

Great service, fast response. Recommend seller 👍🏻👍🏻👍🏻

Easy to order for any occasion. Actual delivery always done within the provided time.

I was impressed on how the delivery arrived, well packed.

Great APP, very easy to use; reliable service and products are fresh and top notch. Keep up the good work.

Flowers are a bit not fresh when it arrived. Please add more stems to make it bulkier

Best deal of flowers irecommend to my friends and my co-worker

Superb customer assistance.

Delivered on time with tracking. Fresh flowers as promise. Great value for your money.