Fluterm レビュー 9

Warning – misleading tracking and PayPal refund case

I had a very negative and concerning experience with this company. I paid €1,599 via PayPal for goods that were never delivered. From the beginning, communication was unclear and unprofessional, and after payment, the situation became highly suspicious. The tracking information provided by the seller raised serious red flags:
– the shipment was only created AFTER I opened a PayPal dispute
– the tracking never showed real or consistent movement
– the declared package weight (around 10 kg total) does not match the actual product I ordered, which should weigh over 24 kg

These inconsistencies strongly suggest that the tracking information may have been created only to appear legitimate, rather than to reflect a real shipment. Despite my attempts to resolve the issue directly, I did not receive clear answers or a proper explanation. This created a strong impression that the seller was deliberately delaying the process. It is also concerning that the same seller appears to operate under multiple websites, including fluterm.eu and rispavimento.it, which raises additional questions about transparency and credibility. Fortunately, PayPal reviewed the case carefully and issued a FULL REFUND in my favor. This confirms that there were valid grounds for concern regarding this transaction. Based on my experience, I strongly recommend that others exercise extreme caution when dealing with this company. The overall process, including the suspicious tracking details and lack of proper delivery, indicates a high risk for buyers.

Excellent service. Materials very good quality. Sent to Spain in a short time. Stuff provide all the necessary guidance for floor installation. Recommend this company for radiant floor project.

Sono molto contento dell'acquisto.
Il venditore risponde a tutte le tue domande al momento. E prodotti di qualità. Comprerò di nuovo. Grazie mille

The goods were delivered on time. I immediately received answers to all my questions in support.

We were very surprised to find very helpful staff immediately and at any time. The materials are really excellent. Delivered in Italy in a few days. If you don't know exactly what you need, the staff are very good and precise in explaining what you need, if you need it they do the work themselves. The price is the best. I fully recommend it. We were pleasantly satisfied. I thank them very much.

The product are very good quality.
They was very supportive with advices.

Estoy muy contento con la compra.Envio muy rapido.Vendedor te responde en todas preguntas al momento. Y productos de calidad. Volvere a comprar. Muchas gracias

Excelente calidad de los productos. El precio es un 30% más bajo que en las tiendas de España. Definitivamente recomiendo para la cooperación.