Flyachilles ロゴ
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Flyachilles レビュー 

508
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TrustScore 5段階評価の4.5

4.5

日用品店
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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We bought a smaller set which we thought would look nice in an area we were having cleared along our driveway, once it was cleared we both agreed they were too small and decided to trade out the 2 w... もっと見る

5つ星のうち1の評価

If I could give Flyachilles a lower rating, I would. I placed an order for a ceiling fan on July 25, and 44 days later, it still hasn't arrived. Every time I contact customer service, a friendly... もっと見る

企業が回答しました

5つ星のうち5の評価

I have not received my item yet. This rating is based on the questions they’re asking. 1. The shopping experience in the website is pretty good. There are plenty of picture and details. They do no... もっと見る

5つ星のうち5の評価

Easy site to explore. Great looking products. Left an email to correct wrong mailing address and not applying discount code. Easy to respond to your gmail. Thank you

企業情報

  1. 日用品店
  2. 家具店
  3. ホーム センター
  4. 景観照明デザイナー
  5. 照明専門店
  6. 照明卸業者

当該企業による記述

Flyachilles offers stylish lighting, ceiling fans, furniture, and home décor for indoor, outdoor, residential, and commercial spaces. We are committed to quality products, secure shopping, reliable delivery, and helpful customer service.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

508件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 60％に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(508)

過去12か月のレビュー数: 302件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

We have been looking for 2 Outdoor Fans…

We have been looking for 2 Outdoor Fans with a led light option and a remote control option for some time now. This has not been easy and when we saw this Rustic Outdoor Fan from Flyachilles it met all of our dimensional and design needs. Super easy ordering and website navigation. Very clear instructions provided on all return and refund provisions. We’ll be back to this website for sure!

2026年3月25日
自発的なレビュー
5つ星のうち4の評価

I really like this fixture

I really like this fixture, but DO NOT like the idea of an integrated LED. When it fails, I’ll have to replace the entire fixture, and if this one isn’t available, I’ll have to replace them all. Great for the company selling fixtures, not so great for me or the environment.

2026年3月13日
自発的なレビュー
5つ星のうち3の評価

Misleading description of product features on website

Product descriptions on the site can be misleading and, thus, incorrect. When they say a light is dimmable, it is NOT,
Recently I purchased a ceiling fan/light from Flyachilles. A critical feature for me was that the light be dimmable, so I carefully read each product description to ensure that the fixture was dimmable. I settled upon a fan which expressly said that the light was dimmable and placed the order.
After receiving the fan and installing it, however, I found that the light was not at all dimmable. It was possible to change the quality of the light (from BRIGHT white to BRIGHT amber) but there was no way to dim the brightness of the light.
When I contacted customer service, their initial response "we’re very sorry for the disappointment.
... It does not support brightness dimming (increasing or decreasing light intensity). We understand how this could be confusing, and we sincerely apologize if the description was unclear."

In the end, they resolved the issue to my satisfaction.

2026年3月1日
自発的なレビュー
Flyachilles ロゴ

Flyachilles からの回答

Dear John,

Thank you for your detailed feedback. We’re truly sorry for the frustration and disappointment you experienced.

You are absolutely right—when a product is described as “dimmable,” it should clearly support brightness adjustment. In this case, the product only supports color temperature changes (warm to cool), not brightness dimming, and we acknowledge that this was not clearly stated. We sincerely apologize for the confusion and for any misleading impression our product description may have caused.

We also understand your concern regarding the return costs. Given that this issue stems from unclear product information, this is not the experience we want for our customers. Please reach out to us again directly with your order details, and we will review your case and work toward a fair and reasonable resolution.

Your feedback is extremely important to us. We are already reviewing and updating our product descriptions to ensure features like “dimmable” are communicated with complete accuracy moving forward.

We appreciate you bringing this to our attention and hope to have the opportunity to make this right.

Sincerely,
Flyachilles Support Team

5つ星のうち5の評価

Repeat customer

Repeat customer, love my first light so much I came back to order 3 more. These put out much more light than any other brands purchased before.

2026年3月15日
自発的なレビュー
5つ星のうち4の評価

Great Products, Looking to Know More of this Compay

The products are great, customer service has been responsive. Having a system to give ETA for delivery is needed in my opinion. Not only did it take a month, which we were told is unusual, to get our order, there was no way to track it the first 3 weeks. We are Contractors and this makes our jobs much more difficult. We do plan on making another order, but hoping for an ETA prior to do so.

2026年3月12日
自発的なレビュー
5つ星のうち1の評価

I still haven't received the product…

I still haven't received the product but you make sure I receive a survey?????
Terrible customer service which to me is more important.
SLOW AND TERRIBLE DELIVERY SERVICE.
I ordered $1000 dollars in lighting and they can't even use FedEx overnight or 2 day shipping. I ordered the product on February 26 and I still have yet to receive it. The day of this review is March 14.

2026年3月14日
自発的なレビュー
Flyachilles ロゴ

Flyachilles からの回答

Dear Mario,

We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must be.

First, we sincerely apologize for the delay in your delivery. Your order is important to us, and this is not the level of service we aim to provide. Please note that some of our lighting products require processing and handling time before shipment, and expedited options like overnight or 2-day shipping may not always be available depending on the item. That said, we understand that this was not clearly communicated and we apologize for any inconvenience caused.

Regarding the survey, it is automatically sent by the system, and we’re sorry if it felt inappropriate given that you have not yet received your order.

Please reach out to us directly with your order number at hello@flyachilles.com , and we will immediately check the status of your shipment, provide you with an update, and do our best to assist you further.

We truly appreciate your patience and the opportunity to make this right.

Sincerely,
Flyachilles Support Team

5つ星のうち5の評価

Wonderful Customer Service

I am tremendously impressed with customer service. After realizing a mistake on my end of the online ordering process, Cleudia very kindly and efficiently took care of the matter. We were able to handle this and a slight payment adjustment easily through a couple email exchanges.

2026年3月2日
自発的なレビュー
5つ星のうち1の評価

My order was charged twice in my bank…

My order was charged twice in my bank account.
It took three days to place my order.
It was difficult to communicate with your Co.
And now I'm trying to cancel one charge in your company. I don't need 12 lamps; I only need 6. Please, help me to fix this mistake.
Thank you
Mirthea Nevisi

2026年2月2日
自発的なレビュー
Flyachilles ロゴ

Flyachilles からの回答

Hi Mirthea,

We’re truly sorry for the confusion and frustration this situation has caused.

We would like to clarify that sometimes banks may place a temporary authorization hold, which can appear as a duplicate charge. However, we absolutely understand your concern and are already reviewing your order to make sure everything is corrected properly.

Regarding the quantity adjustment (12 ordered vs. 6 needed), our support team is ready to assist you immediately with the cancellation and refund for the extra items.

We have reached out to you directly via email to resolve this as quickly as possible. Please check your inbox (and spam folder, just in case), and we’ll make this right for you.

Thank you for bringing this to our attention.

Flyachilles Support Team

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